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Let them stew and go elsewhere. Greater chances for us to get an upgrade. :p
I've found the hotel to be nothing but stellar. I'll never forgot wandering outside a viewing window one day and watching a poor bellhop wandering room to room to room again with a really rude family squawking about how horrible the view from the room was - there was nothing 'pretty' too look at (I was staring at three zebra and two giraffe and assorted others right outside where we were) and it was dirt and grass everywhere (duh, try the REAL savannah) It was hot, they had too much luggage, but the 'hop still kept on whistling and chattering about how he was determined to find them a dream room.
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... back in the frozen tundra!
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