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disneydana · 03-16-2004

We have stayed at CSR once and had a positive experience although we encountered a small problem. We had brought our own sheets and asked that the maid service not change the bed linen. We called every morning to remind them of this request. Well, the bed linen was changed. The manager on duty seemed annoyed (not with us) that this had happened and was very apologetic. Obviously they reimbursed us for the sheets (they were fairly expensive) and also did not charge us for one night's stay to compensate us for our trouble. I think they handled the problem fairly and graciously.

I also agree with MickeyMamma. Considering the volume of people Disney deals with, problems are going to happen (more so during peak times). I'm sorry so many happened to you all on one trip. Next time I think I'd be very clear as to what my expectations were and try to prevent situations where problems could arise.

We found CSR to be a lovely resort. We didn't have any problems with noise and we were in the room at different hours throughout the day. Actually, we found it to be a rather quiet resort and would consider staying there again. We were there in May (not super busy but not slow either).

I hope your next visit goes better (doesn't seem like it could get any worse). BTW, we love WL too. That is our favorite resort.

03-16-2004	#22 (permalink)
disneydana Big Cheese Join Date: Aug 2003 Location: atlanta Posts: 646	We have stayed at CSR once and had a positive experience although we encountered a small problem. We had brought our own sheets and asked that the maid service not change the bed linen. We called every morning to remind them of this request. Well, the bed linen was changed. The manager on duty seemed annoyed (not with us) that this had happened and was very apologetic. Obviously they reimbursed us for the sheets (they were fairly expensive) and also did not charge us for one night's stay to compensate us for our trouble. I think they handled the problem fairly and graciously. I also agree with MickeyMamma. Considering the volume of people Disney deals with, problems are going to happen (more so during peak times). I'm sorry so many happened to you all on one trip. Next time I think I'd be very clear as to what my expectations were and try to prevent situations where problems could arise. We found CSR to be a lovely resort. We didn't have any problems with noise and we were in the room at different hours throughout the day. Actually, we found it to be a rather quiet resort and would consider staying there again. We were there in May (not super busy but not slow either). I hope your next visit goes better (doesn't seem like it could get any worse). BTW, we love WL too. That is our favorite resort. __________________ GO HOKIES!!