As someone that has wrote to Al Weiss, complaining of how things have gone down hill, everything from the parks to the resorts, and most of all how the CM's attitudes have changed towards guest. I think Mr. Al Weiss is full of it. I spent over an hour on the phone a few months ago having a very sweet CM try to explain away problems. She claimed there were no cut backs at WDW, in staff or any other way.. I dont believe this. Our last trip this month was much better as far as the contact with had with CM's. But there were several things I noticed ..but I have to confess I tried not to notice. more then one bathroom was just plain nasty at all the parks, I can remember when I never went in a bathroom that there wasnt someone cleaning up the entire time.
Bedding is only changed now at most the resorts every four nights or by request.. of course thier excuse for this is ecology.
I agree that some people are just nasty and leave their trash any where.
I feel like I might be knit-picking about somethings, I still love WDW, but I fell in love with it because as a guest I felt like I mattered and because everything was so cleaned and our trips there were near perfect.
I agree with Park Hopper
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It's insulting for a WDW representative to say nothing has changed and the quality and upkeep is the same as it's always been. That's just an out-and-out lie. There are lots of ways Disney's public relations guy could have put a positive spin on his answers to the questions in the article, but he chose to make himself and his company look both aloof and stupid by denying anything was wrong.
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