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Re: need advice on bad experience
Thanks Empress Jenny for the advice. I know I was ranting a bit in this post. To clarify - I do not know the name of the CM who originally told me I had to check out and back in for the 2nd time and who assured me that I was in the system for our last night. I can, however, describe her very thoroughly. Although she was mistaken, she was very nice to me. I don't have a problem accepting that mistakes happen. I have always been described as a person who goes with the flow. (Before kids, I was a middle school teacher. If that tells you anything!)
I do have a HUGE problem with the guest relations, nasty CM who insulted my character and accused me of lying in front of my children. I Do have her name and I think I will take your advice and send in a complaint.
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