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Since you have the girl's name, have you considered calling back and asking for a manager? They may be able to look into incoming call logs to pinpoint who you spoke to based on time, date etc. I'm noticing customer service is not exactly up to par at their stores either. Lately, they've been more interested in pre-selling DVDs than answering questions or even giving you promo items you're supposed to receive. Seems they may be saving them for their friends. I'm not one looking for handouts but at the same time, I spend upwards of $75 each time I walk into a DS. And I do go often.
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