[lawwin]

Just an idea. They have to program Pal Mickey at the resorts or the parks. When we rented ours at POR last year. The CM behind the counter took the little guy out of a package (he was new) and put him on this little counter-looking thing and programmed the card on him. It's just my guess, but I don't think that the one that you have received has been programmed yet and you need to take him to WDW for that and then see if he works. That's just my thoughts, and I would do that before I contemplated returning him because I thinking having him programmed will solve his problems.