[Pooh Fan]

I flew Northwest this summer and had a terrible experience. It was bad enought aht I swore I would never fly on them again. First, I had confirmed seats for me and my two kids that they gave to someone else because a large group had booked and wanted to sit together. They failed to tell me, so when we showed up at the airport they tried to put my daughter on the plane and my son and I on the next flight. I refused and got very upset. Then, they said someone was nice enought to allow my son and I to have their seats, but we would all 3 be split up. Since my son is only 5 I refused and they told me that if I don't take it then we would lose our flight. When I put the kids in their seats, my son started crying. Luckily a lady traded seats with me, but the airline employees never tried to help and didn't even aplogize. I wrote a letter to complain about how I was treated and never even got a response. I would rather pay more money and fly any other airline. We fly several times a year and have never been treated as badly as we were by Northwest. If you decide to use them I hope it is better for you.