I was a little shocked as I looked at my Disney Reservation on line. We have had these reservations since Dec. 2004. We booked our return trip, everything in one easy package including our air flight. We did it for the convenience of one bill, everything being done at once. The flights leaving from our hometown were almost the same price booking through Disney as booking it direct from the airline, so we did it all together.
It was DELTA that changed our flight but it was Disney that never notified us nor did Delta or Disney offer us the chance to pick our flight. They just stuck us on one and I just happened to find it! Now we will be leaving eariler in the day than we wanted to. We had got a flight that got us home at 10:30p.m. so we had that last almost whole day at Disney.
Now we have to leave eariler that we wanted.
It will be a sad day anyway, now it is worse.
We are still going, still excited, but a little upset with how it was handled, or not handled. When I called Disney it took two phone calls (on hold so long the first time we were disconnected, and not from me) THREE CM's and finally Guest Services to get a straight answer. One CM was very rude and would not even listen to me. She simply told me that they repeat everything back to us and WE must have ok'd it. NOT! I had to go back through all of my papers and figured out that they changed it somewhere between July 8th and the 15th, the times we had made payments. I found it on the 24th. Plenty of time to contact us.
I was just dissapointed and had to vent.