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Originally Posted by robinmouse
LD, I am scared of your wife! She must be a force to be reckoned with!!  |
She's the best. We met working in retail years ago so we are both sticklers for good customer service. You simply don't just change someones flight no notice. Much like you thank god we double checked everything 1 month out.
We were looking for the option to cancel and switch to an airline whose schedule better suited us and though we had every right they threw 2-$100 vouchers our way.
When they did the exact same thing again we looked to cancel again and my wife told them this exact thing happened before. To keep us on their flight they gave us free tickets.
We didn't ask or demand compensation. We tried to leave the airline entirely they did what it took to keep us. It worked and we still look to fly ATA even though since banckruptcy they go nowhere worth a dang from Chicago.