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Re: NYT Travel on Disney
No, I don't think we've set the bar too high. I am willing to save up and pay more to go to Disney, because Disney is better than ANYwhere else I could possibly go.
In this guy's example he simply wanted what he was "guaranteed", and they didn't deliver (Not until he called a higher level manager when he got home)
But! On the other hand...
I can see where Deb Wills point with the towel animals - maybe some of us want the super magical moments that just don't happen to everyone...
I know I'm personally happy just getting what was promised. In other words, the right room, adequate service, etc.
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