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07-30-2005     #3 (permalink)
Laneysdad
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Join Date: Jun 2005
Location: A Plain field in Illinois
Posts: 778
Re: NYT Travel on Disney

This has come up before and it was only a matter of time before it was printed. I don't think expectations are high because you can still find what we expect.The problem is the consistency of Disney Quality is compromised too often. Things are cheapened. Some special things taken away. I also believe there is something to this training they mention. Recent TR's have noted uncertain CM's fumbling their way only to eventually find a Manager to truly handle the situation.

I tend to believe they are oversights on managements part to monitor the bottom line not truly realizing what they are compromising in the end. Training is also a big issue here. Rather than cut a day good training would say there is a day added.

WOW! With this article and recent events in the parks Disney sure is getting their fair share of bad press. As the negative spotlight gets brighter you have to wonder how they will respond.
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