[honeypot]

OK, I'm a little confused about this article. Other then the $750 billing error, which I admit was a huge mistake that once caught could be easily corrected, I don't see anything that could possible merit this guy getting a full refund of his stay. Am I missing something here? I understand that there is a little inconvenience with the air mattress/rollaway bed thing but come on. Why is it that if something isn't perfect with a vacation people automatically expect all kinds of refunds and want something for nothing? This always makes me mad.

I think that people that tend not to be Disneymaniacs have extremely high expectations of WDW just because it's WDW. Those of us that go on a repeat basis are very happy with the service, cleanliness and all around magic or we wouldn't be repeat guests. Maybe I'm speaking for myself but I would think this is the general feeling or that many guests wouldn't be paying that much money to be miserable.

I for one think the prices are fair and I get a choice of 3 different price ranges to pay according to my budget. I have for comparison, priced staying right outside of the park and for the little money that I may save, it's not worth it. By paying a little more I get the 24/7 magic and convenience. Think about how long you really have to wait to catch a park bus...not too long and they practically take me right to the gate.
I have been going to WDW since I was a little kid and I would say that I have been there at least 15 times and not once have I ever thought that the cleanliness was compromised. Look around the next time you're there and tell me if you see even a straw wrapper on the ground. Are the trash cans overflowing? Is there a dead flower or plant anywhere? Not in my experiences. DH and I look for those things and are amazed that we can never find them.

I'm not saying that everything is always perfect, because nothing is perfect but I have to say that Disney comes pretty close.

I think Deb Willis hit the nail on the head. People hear about little pieces of magic that have been done and they expect it to be done all the time. The animal towels are a perfect example. My day has not been a total waste if I get back to my room and my towels are folded and not decorated. My main concern is that my room is clean...and it always is.
As far as friendliness of the CM....I was there in Sept 04 between hurricanes and there were CMs or their families that had lost homes and had complete devestation and I did not once have an unfriendly or unsmiling CM. If you didn't know what was going on outside of "the world" you never would have known it.

For me the magic isn't always what is done for me but it's the whole package and what's around you. How can one possibly go to WDW and not feel magical?

There, I think I said enough and I have a lot more to say but I'll leave it at that.