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ThreeCircles · 09-24-2005

We (my family of four + grandma) have become so stressed out this year over Disney's new policies for annual passholders. I have become so frustrated that we really don't know if we are going to make the 16 hour drive this year to spend our money at Disney. --->A huge LCD televsion is looking better.

My frustration started in July with this "Best Rates" plan. Crap if you ask me. I booked a Fort Wilderness Cabin in November 2004; the day we left WDW. We had been getting great rates at the Allstar resorts and had been booking two rooms for each of our last stays. So, we decided with the rates APs were getting, the cabin would be a great deal. I've never had a problem rebooking under newer and better published AP rates...until this year.

First, I rebooked back to the Allstar Resort in July...more than 120 days out under the "Best Rate" program, only later to find out the reservaion was inadvertently deleted by the booking agent/cast member. I was told, the reservation, for which I had a confirmation number, was inappropriately assigned. I never did get an answer for that one.

Well we called and tried to work things out, but no no avail. The best we could get was the going rate for the public. What really complicated things was that we wanted to arrive on Thanksgiving and stay the next ten days. The rate they quoted was the public Thanksgiving rate...and...they carried it over to the following week!?!?!

We've written to Disney Executive Offices twice, who claimed never to have received our e-mail. Then we responded to an executive staff member e-mail who worte us (a month ago) and have received absolutely no response, offer or condolence. We even called the phone number on the e-mail, received the person's voice mail, left a message and still heard nothing.

Tommorow is our 60 days out for a new booking under this "Best Rate" program. I just can't bring myself to book anything new.

Anyone else run into anything like this?

The last three trips EVERY dollar we took was spent in/on/at Disney property. This year if we go, we won't be able to say that.

I just feel like we APers are getting shut out and shut down.

09-24-2005	#11 (permalink)
ThreeCircles Baby MouseBuzzer Join Date: Sep 2005 Location: Annapolis, Maryland Posts: 3	Re: AP Best Rate Program Changed We (my family of four + grandma) have become so stressed out this year over Disney's new policies for annual passholders. I have become so frustrated that we really don't know if we are going to make the 16 hour drive this year to spend our money at Disney. --->A huge LCD televsion is looking better. My frustration started in July with this "Best Rates" plan. Crap if you ask me. I booked a Fort Wilderness Cabin in November 2004; the day we left WDW. We had been getting great rates at the Allstar resorts and had been booking two rooms for each of our last stays. So, we decided with the rates APs were getting, the cabin would be a great deal. I've never had a problem rebooking under newer and better published AP rates...until this year. First, I rebooked back to the Allstar Resort in July...more than 120 days out under the "Best Rate" program, only later to find out the reservaion was inadvertently deleted by the booking agent/cast member. I was told, the reservation, for which I had a confirmation number, was inappropriately assigned. I never did get an answer for that one. Well we called and tried to work things out, but no no avail. The best we could get was the going rate for the public. What really complicated things was that we wanted to arrive on Thanksgiving and stay the next ten days. The rate they quoted was the public Thanksgiving rate...and...they carried it over to the following week!?!?! We've written to Disney Executive Offices twice, who claimed never to have received our e-mail. Then we responded to an executive staff member e-mail who worte us (a month ago) and have received absolutely no response, offer or condolence. We even called the phone number on the e-mail, received the person's voice mail, left a message and still heard nothing. Tommorow is our 60 days out for a new booking under this "Best Rate" program. I just can't bring myself to book anything new. Anyone else run into anything like this? The last three trips EVERY dollar we took was spent in/on/at Disney property. This year if we go, we won't be able to say that. I just feel like we APers are getting shut out and shut down. __________________ 1976 Easter - Offsite (as a kid with the parnets) 1996 Memorial Day Weekend - Offsite 1997 Easter - Offsite 1998 December - Dixie Landings 1999 November - Dixie Landings (treated the parents) 2001 November - Dixie Landings 2002 December - Offsite (time share given to us) 2003 November - Allstar Sports (two rooms! and bathrooms!) 2004 December - Allstar Music (two rooms again) 2005 January - Allstar Sports (surpsie trip) 2005 November - ????