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Originally Posted by ddoll
That would be enough to keep me from booking there. I've never been, but it was on my list of places to try. If they keep this policy, I won't bother. There are plenty of other wonderful places to eat at WDW.
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I think that's exactly what they're hoping.
The $20 isn't meant to be a punishment. It's meant to be a deterrent for people making reservations "just in case."
I have twice had reservations at California Grille with every intention of going, but both times I cancelled, once about 3 days prior and one that morning.
I've never not shown up for a reservation at Disney, but I have called to cancel the same day a number of time, deciding instead to eat somewhere else. It's often a result of weather or crowds that interfere with plans.
More likely than not, this is an experiment that they're trying to help make the business at CG a little more predictable.