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Originally Posted by MerlinMatt
This is a tough one. The CG is a little different than Emeril's in that it's not in a foot-traffic area and if a number of people cancel, that could substantially hurt revenues for the evening.
But, I was under the impression that Disney Dining purged "double-book" ADRs.
Is that no longer true?
As far as disputing charges with a CC company. It IS something that you can do, but I agree, it's something that I'd rather not deal with.
PH, perhaps you can call back and see what the policy is if someone calls to cancel <24hrs to explain a scenario that's out of one's control. Surely, being Disney, they couldn't enforce this 100% of the time. That wouldn't be like them.
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Matt, I believe I will take your suggestion and ask them about what happens in an emergency. As for losing business, I've probably eaten at the California Grill at least 20 times over the years and I've never, never seen a night when there were empty tables and business was slow.
As for Emeril's, unless you're willing to eat in the bar area, you'll have a hard time getting in for dinner without a reservation. It's one of the tougher reservations to get in Orlando. Interestingly, though, Emeril's deals with reservations a little differently than the restrictive new policy at WDW. Emeril's requires that you call back by 3 p.m. on the day of your reservation to confirm. If you don't call by 3 p.m., the reservation is automatically cancelled.