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Originally Posted by Park Hopper
While making a dinner reservation this afternoon for the California Grill, I was told by the WDW-DINE cast member that my reservation needed to be guaranteed by a credit card. She told me that if I cancelled the reservation less than 24 hours from the appointed time, my card would be charged $20.
A long and heated discussion followed with a supervisor, who was perhaps the rudest CM I've ever spoken to. She gruffly explained that the new policy is designed to prevent guests from double- and triple-booking reservations. I certainly understand the problem, but people who double-book reservations are a fact of life in the restaurant business and certainly not unique to Disney. There's no other restaurant in Orlando that I know of -- not even wildly popular Emeril's -- that has such a restrictive reservation policy.
DW and I love the California Grill and eat there fairly often, but I don't love it enough to allow Disney to charge me if I have to cancel a reservation if something unforeseen happens.
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When I made my ADR, the CM told me it would be a $20/person charge if we didn't show or cancel 24 hours in advance. Did the CM you spoke with say $20 total or $20/person? I'll feel much better about our ADR if its $20 total, if something beyond my control causes us to miss our ressie and its a $20 loss, I could handle it. But an $80 loss!
