Yeah I finally got it. I had to call the number on the letter I received, told them my reference number, and asked if I could just check the status on my application. The lady was very helpful; she asked me a few questions and said she'd resubmit my application to [whoever] and have it looked at again. I got it maybe 1-2 weeks ago. I applied my DH about a month ago and we both received our cards on the same day
I was kind of upset, but it was funny. He got his almost immediately. We kept mine and have to cancel his.
You should call the number on the letter and tell them your reference number, and check.