[PeterMac]

I think there is a lot of truth in what this writer is saying. Yes, Disney is held to a higher standard than many other resorts and vacation sites. Yes, the tolerance level for mistakes is lower for Disney guests than elsewhere and guests, in some ways, have unreasonable expectations. Still, this is warrented by Disney's marketing -- they promise magic and charge accordingly. A Disney vacation is a premium vacation at a premium price. They've set the bar with their pricing and the level of service that they promise in their advertising, so I think they should be held to that standard, which is of their own making.