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Originally Posted by nitaworm
I loved Portofino, its beautiful and when there had great service. However when you downgrade a resort based on housekeeping, its very subjective because staff comes and goes.
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I tend to think this is angoing problem at HRH. Although ddoll has had good experiences, ours was terrible (hotel rooms on club level should come with blankets and complementary shampoo, right? You shouldn't have to ask 4 times for each and then complain to management before they cough them up), and I'm pretty sure Pooh Fan has had bad experiences on both of her last 2 trips - a year apart.
I might be willing to try HRH again, only because the kids LOVED it. And to be honest, the pool staff made up for the poor housekeeping staff. They were absolutely wonderful.