[Pooh Fan]

Originally Posted by E&B's Mom

I tend to think this is angoing problem at HRH. Although ddoll has had good experiences, ours was terrible (hotel rooms on club level should come with blankets and complementary shampoo, right? You shouldn't have to ask 4 times for each and then complain to management before they cough them up), and I'm pretty sure Pooh Fan has had bad experiences on both of her last 2 trips - a year apart.

I might be willing to try HRH again, only because the kids LOVED it. And to be honest, the pool staff made up for the poor housekeeping staff. They were absolutely wonderful.

You are right. The last 2 trips have not been good. In fact, I was given one free night to use on my last trip because the general manager of HRH agreed with me that what happened to us was not right. Then, when we checked in, I had to fight to get the free night because they said the person who made my reservation did not do it right. The front desk staff was extremely rude and the housekeeping was terrible. Not to mention the fact that my reservation noted that my son and I have severe asthma and allergies and we were originally put in a smoking pet friendly area. My son and I started to have trouble breathing. We were eventually moved thanks to the bellman that helped us with our luggage. Then, there was the issue of being told that I was not allowed to have a late check out even if I was a platinum member of the Loews program (We became platinum members between the time of our reservation and when we checked in). I had to argue with the manager who finally agreed to let me have the late check out that I get as a perk. I was offered another free night by the general manager, but I refused because I did not like the way we were treated by the staff at HRH. It will be a long time before I care to stay there again.

I don't mean to sound negative. I was trying to explain why I gave a bad review of HRH. It was not just the housekeeping--it was the attitude of much of the staff.