[llama]

Good heavens!

I don't know what to say! Except that I don't know a company that's better than passing the buck than Disney - we had our own issue with them a few years ago.

I think I would call the supervisor once more. If their attitude was still the same I'd tell them that you now have no recourse except to contact the newspaper - one in Orlando and your own local one. Not even Disney likes bad press. Unfortunately, you don't have anything in writing - naturally because you trust them to do the right thing.

Very disappointing to find that they haven't.