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Originally Posted by wdwjeff
When I attempted to make this change on the DVC website, it continuously kicked me back to the old email address, and then said I had 3 failed log-ins.
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Yes, the DVC web site is pretty bad. Problems like this are fairly typical. The DVC web site could be much improved. Members should not have to experience problems on a regular basis. Shame on DVC for this!
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Originally Posted by wdwjeff
At this point, with all these problems occuring, I began to wonder whether my reservation still existed at all. So, I then called the DVC member phone number. Member services was closed and said that, if this was an emergency, I should call 407-824-2222. Because of the issues stated above, I considered this an emergency, so I called that number.
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I'm not sure why you considered this an amergency. Just because you couldn't change your email address on the web site or got locked out of the web site, I don't understand why you thought you had lost your reservation.
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Originally Posted by wdwjeff
I explained my situation yet again and was told that nothing could be done and I should call Member services tomorrow morning. I told the CM that I was too worried to wait that long and asked to speak to a supervisor for further assistance. I was told that there were not any supervisors to refer me to.
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I think Disney's after-hours response was appropriate, especially since your situation was really not an emergency.
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Originally Posted by wdwjeff
I thought Disney cared about its DVC members. Apparently, this is not the case.
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Just because MS was not available after hours to handle a non-emergency?
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Originally Posted by wdwjeff
3 - Compensate me in some way for the absolutely horrendous way in which Disney has treated me today.
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If they compensate you, great. However, my own personal feeling is that you aren't entitled to any.
I'm sorry you had difficulties with the DVC web site, but IMO, your reactions went a bit farther than deserved.