mad:I HAVE COME TO VENT!!!!! I purchased the MYW Package w/ free dining for 6 night/7 Days. I upgraded to the Deluxe dining and was told @ booking that I would receive several amenities including a certificate for a free Photo Pass complimentary 5x7 photo. I received all my goodies in the mail last week and the free photo certf. was not in it. Now mind you, I started the booking process online and was told to contact a reservation specialist, which I did. She informed me that I would receive the photo certif.. When I got my conformation statement online it was not on there. I called and was again told that I would receive it. Even after contacting Disney again last week, the person said it should be in the mail any day. WELL...Today I called and the person was very snippy and informed me that I would not be receiving the certificate because it was not booked online. That is BULL! Online told me to contact a reservation specialist!! I am very sad, especially since this will by my families first trip to Disney! I find it hard to believe that Disney would not honor a stupid $12 photo, especially since I read to them verbatim what the description said!!
Having said all this, I wondering what other unfortunate surprises Disney has in store!
