[Dana]

I am so sorry to hear about your reservations. I understand your frustration totally. Spirit changed my reservations multiple times and also added fees from the time I booked until the time I flew. I didn't even have the option to get the refund and book again..it was do it their way or pay the $200 change fee or cancel and lose it all. In these times with the economy being what it is, you would think they would "up" their customer service to get and keep your business. It's frustrating to know that we (customers) don't really matter all that much to them. Poor way to do business.