[dixie]

Campbell, wow I am so sorry to hear about this- yes get writing straight away and tell mum and dad to take photos if poss it all helps.
You may recall we had a poor experience with POR one trip and I wrote and got compensation - also do PM Towncar T he truly is an expert with regard to DLP ( I myself have never been) no this is entirley unacceptable for your parents and on such a special occasion too, please keep us posted on how it goes.