I don't get this whole thing at all.

I am totally confused. If she was able to book AKV through RCI "no problem at all" then why would you guys 'trade' timeshares or make a reservation for her? I don't know anything about RCI or Interval International at all but every person that I've met, especially at work, who's owned at either has ALWAYS complained about never getting to go where they want, when they want. They are always envious when they find DVC members at work. ACTUALLY one of the social workers was asking me for a referral to a DVC Guide b/c she was dying to get rid of her timeshare & buy DVC instead.