Maybe it's just me but I can't for the LIFE of me figure out why anyone has needed the services of a travel agent since the mid-90's? I just don't get it. What are they doing for you that you can't do yourself? I find that the person who gets you the best deal is the one controlling your wallet.... you.
Unless someone is an extremely busy executive who can't be bothered with the small details of life I just don't get why anyone would use a travel agent.