[brumcg]

UGH! M5ward, I'm sorry to hear that.

Unfortunately, it looks like my complaint/suggestion received canned response #1:

Hello Bruce, Thank you for contacting Member Services.

I appreciate your taking the time to share your thoughts and ideas with us. The feedback we receive from our Members is very important to us asit lets us know what we are doing right and what we can do better. As we strive to improve the benefits and services we provide to our Members, we are constantly evaluating our operation. You may be assuredyour input will be taken seriously.

Thank you again for writing. We are glad you are a part of our Disney Vacation Club family.

Please let us know if we can be of any further assistance.

Sincerely,

Lisa
Member Services | Online Communications
Disney Vacation Club