I was talking to the CM I had on the phone yesterday!
She was so excited, and I said "Does it scare you it's going to do your job?" and she replied "No!" She was excited, because it was just going to make her job more enjoyable and allow her to talk to people who call in longer"
She explained further saying: On any given day, there are 250+ people in the call cue AND they were getting a lot of complaints of long hold times, short CMs etc. So this system is only going to take the pressure off, and make your call in experience better!
