Quote:
Originally Posted by mickeysgirlz
I was talking to the CM I had on the phone yesterday!
She was so excited, and I said "Does it scare you it's going to do your job?" and she replied "No!" She was excited, because it was just going to make her job more enjoyable and allow her to talk to people who call in longer"
She explained further saying: On any given day, there are 250+ people in the call cue AND they were getting a lot of complaints of long hold times, short CMs etc. So this system is only going to take the pressure off, and make your call in experience better!  |
I like that! Makes for a more positive experience all the way around. If you want a live body to talk to, you got it. If you'd rather just do it yourself, you can do that too. Plus, when you do call in, you get someone who doesn't feel so rushed to move on to the next call. I think it will mean much better service!