Quote:
Originally Posted by mickeysgirlz
What??? I hope you complained and told them about this? That's not acceptable at all. I'm surprised, but then again, I don't really remember hearing about an refurbs at POFQ recently. 'Cept for the pool. Maybe the room are next to be upgraded. I know our room at Riverside were like this, I was so disappointed . . .  |
We also had problems with mousekeeping this time and we called and complained. The response we received was very poor indeed. We were assured that the manager of mousekeeping would contact us...never happened. The next day when we experienced more problems, I went down to the front desk this time and again received little assistance. The front desk called mousekeeping and they were told that there wasn't anyone available at that moment to discuss it with me. I escalated it to someone who appeared to be a manager and he said he would immediately contact the mousekeeping manager who would come to my room right away...guess what? Nobody came. Not a follow up phone call, nothing. I stopped back by the desk again and spoke to the same person who assured me I would hear from the manager. After letting him know that nobody showed up, I mentioned that this was very sub par for Disney service. I got a "in our eyes the guest does come first" sentence and that was it. No action, no apology, no concern about an unhappy guest.
There was a time when Disney would have been all over this to get the problem corrected and make sure the guest was happy. Times have changed.