| View Poll Results: Extend DVC Member Services hours? | |||
| Yes, I also have a hard time getting a hold of them within those hours. |
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10 | 50.00% |
| Nah, business hours are business hours. Works fine for me. |
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0 | 0% |
| They should AT LEAST have a few Saturday hours. |
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7 | 35.00% |
| I would extend weekday hours, but leave the weekends off. |
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3 | 15.00% |
| Other (please explain below) |
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0 | 0% |
| Voters: 20. You may not vote on this poll | |||
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#1 (permalink) |
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cupcake eating beatboxer
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Extend DVC Member Services hours?
Currently the DVC Member Services hours are:
M-F: 9am - 5:30 pm Thursday: 9am - 7pm Sat. & Sun.: closed Considering that members use "Member Services" to take care of nearly EVERYTHING on their account; booking trips, special requests, banking points, borrowing points, etc.. I personally am suprised that it has such limited hours. Maybe its just me but it's REALLY hard for me to get to the phone for more than 3-5 minutes on a weekday at work and by the time I get home and get settles they are closed! Then, i can't even call them on Saturdays! I was just wondering if anyone else has had similar thoughts on the hours? Personally, I think they should be open from 8am-7pm every weekday and maybe 8am-12pm on Saturday. i think that seems more fair to those of us with working schedules.
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Disneyland & College Program Moderator |
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#2 (permalink) |
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Dreamfinder Society
Join Date: Jun 2003
Location: New York
Posts: 2,387
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Re: Extend DVC Member Services hours?
I'm not even a DVC member, but I like to call to confirm my rented reservation every once in awhile and it's a pain to have to remember to call while I'm at work! Even then, I sometimes have trouble actually reaching someone.
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#3 (permalink) |
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MB Cast Member ®
Join Date: Feb 2003
Location: Space Mountain
Posts: 3,900
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Re: Extend DVC Member Services hours?
I'm not a member either, but as a several time renter, I'd like to see those hours extended.
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86,92,96 Offsite * 2002 AKL * 2003 BCV * 2004 Contemporary * 2005 WL * 2006 BWV* |
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#4 (permalink) |
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Senior Mouseketeer
Join Date: Jun 2003
Location: Downingtown, PA
Posts: 267
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Re: Extend DVC Member Services hours?
I voted to at least add some weekend hours. Seriously, what hospitality business now a days does not offer any weekend hours.
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Completed the 2006 Walt Disney World Marathon in honor of Lizzette Victory Hartz and raised over $5,000 for the Leukemia and Lymphoma Society in the process. |
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#5 (permalink) |
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Mouseketeer Intern
Join Date: Mar 2006
Posts: 6
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Re: Extend DVC Member Services hours?
I was surprised that they don't work weekends. It is usually the time when I want to make reservations. However when they are there, in my experience you couldn't ask for a more friendly service.
Pete. |
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#6 (permalink) |
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Senior Mouseketeer
Join Date: Jun 2003
Location: Downingtown, PA
Posts: 267
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Re: Extend DVC Member Services hours?
Mickeym1: Yep, they are more than friendly when you get through and will make every effort to offer a magical experience every time you do get through.
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Completed the 2006 Walt Disney World Marathon in honor of Lizzette Victory Hartz and raised over $5,000 for the Leukemia and Lymphoma Society in the process. |
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#7 (permalink) | |
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MB's Pal
Join Date: Jan 2005
Location: My heart is at WDW!
Posts: 2,745
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Re: Extend DVC Member Services hours?
Quote:
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#8 (permalink) |
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Mouseketeer
Join Date: Aug 2004
Location: Mesa, Arizona
Posts: 79
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Re: Extend DVC Member Services hours?
It's funny that member services is unavailable on weekends, but DVC is giving tours to would be members. If they don't want to have the member service employees working weekends, have someone at the DVC preview center taking call for a few hours. Just my opinion.
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#9 (permalink) | |
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cupcake eating beatboxer
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Re: Extend DVC Member Services hours?
Quote:
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Disneyland & College Program Moderator |
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#10 (permalink) |
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Junior Mouseketeer
Join Date: Feb 2006
Posts: 16
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Re: Extend DVC Member Services hours?
One thing I do is make sure that if there is a survey, make sure you hold on the line and take the survey.
The last question on the survey is something like "how would you like to make the reservation in the future"? The last choice is "internet". Always take the survey and choose the internet. Hopefully, Disney will do for dvc members what they do for dvc hotel renters, allow them to check or book rooms. It would greatly decrease the amount of time that people would spend just waiting to find out if something was available. |
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#11 (permalink) |
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Disney Dreaming Daily
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Re: Extend DVC Member Services hours?
I don't even own DVC, but I am REALLY surprised at the hours...or lack thereof!!!
I voted they should at least have a few hours on Saturday. And they should be open a LITTLE later at night!!! I own timeshare and I can reach them EVERY SINGLE DAY from 9a-9p. The only department I can't get in touch with on weekends, is the Mortgage Dept, which doesn't matter to me since I don't have a mortgage anyway!
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#12 (permalink) |
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I Exceed Expectations
Join Date: Aug 2003
Location: Slurpee Capital of the World
Posts: 6,503
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Re: Extend DVC Member Services hours?
Because we're an hour behind Florida, we usually don't have a problem calling first thing in the morning, but I still think they should extend the hours. As members of DVC we've invested a lot of money in Disney and I think it would be nice if we had a few special privileges and perks.
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#13 (permalink) | |
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Senior Mouseketeer
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Re: Extend DVC Member Services hours?
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Cliff ![]() Proud to be a DVC Member since 2006 Disney Snob ![]() Avatar: DS & me at WS in EPCOT. Off Property - 1985, '87, '89, '94, '97 Disneyland Off Property - 1991 All-Star Movies - 2004, 2005 Saratoga Springs - 2006 Carnival Valor, Eastern Caribbean - 2007 Saratoga Springs - 2008 |
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#15 (permalink) |
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Super Mod/Packen' Kracken
Join Date: Jun 2002
Location: Joisey
Posts: 22,172
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Re: Extend DVC Member Services hours?
They should have some saturday hours.
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