A bit irritated

NokeyNose · 08-15-2006

I have been trying to change an ADR for our September trip (I am a bit worried because dining reservations are realy har dto come by due to teh free dining) and member services systems have has been down for over an hour and a half. I just called back and they have now closed their offices for the day. Now, I realize that a systems problem is definately something that cannot be helped, but there is another whole hour left before they are supposed to close for the day and now that won't happen at all!

I just wish there was another way we could talk to some other department (like the regular dining reservation line) and get an ADR booked. Being a DVC member is supposed to make us a bit more "Special", but I feel like I get excluded from getting things done because they have regular working hours. Everyone else can make reservations throughout the day and all throughout the night!

Sorry, I just needed to vent!

NokeyNose · 08-15-2006

I have been trying to change an ADR for our September trip (I am a bit worried because dining reservations are realy har dto come by due to teh free dining) and member services systems have has been down for over an hour and a half. I just called back and they have now closed their offices for the day. Now, I realize that a systems problem is definately something that cannot be helped, but there is another whole hour left before they are supposed to close for the day and now that won't happen at all!

I just wish there was another way we could talk to some other department (like the regular dining reservation line) and get an ADR booked. Being a DVC member is supposed to make us a bit more "Special", but I feel like I get excluded from getting things done because they have regular working hours. Everyone else can make reservations throughout the day and all throughout the night!

Sorry, I just needed to vent!

daisyd · 08-15-2006

I had no idea DVC members had to make their ADR's through a special number. Have you tried calling the regular dining number to see if someone can help you out? Maybe even a supervisor can help you.

PrincessPooh · 08-15-2006

You know what, the entire disney site is not working. I just tried calling the main number to re-check availability for my disney visa discount and also checked the website, and they're all down.

KarenT · 08-15-2006

The whole site/system is down. I called to make my final payment for our trip and the CM said to try around 8PM EST.
So even if you could speak with the dinning line or a supervisor I doubt there is much they can do.

**Dana** · 08-15-2006

Why can't you make a normal ADR like everyone else?? I never heard that DVC memebers were not allowed to make ADR on the WDWdine line. Just call them and change your ADR....doesn't make sense that WDWDINE wouldn't have record of all your ADRS. Are you sure that you are not mistaken??

NokeyNose · 08-15-2006

I am not sure at all. But one time I called and tried to do it and they told me I had to call Member services, so I just figured I had to do this from now on. I will try right now!

NokeyNose · 08-15-2006

I just realized this thread posted in duplicate probably when I was having a hard time deciding what to name it!

Anyways, in the other thread, Dana suggested that I call the regular site, I guess I thought that I had to go through Member Services since I tried to do this one time before and I was told that since I was a DVC member I had to book through Member Services. I guess I just got some misinformation, I am actually glad I posted this thread, I learned something that I did not know! Thanks for the advice, I guess I will try to change the ADR through the regular system, unless they are still down!

chris24 · 08-15-2006

you can call the regular dining number, i am a dvc member, and i sue it all the time.

NokeyNose · 08-15-2006

I just got of of the phone with them. I was able to make/change the ADR's! Another reason I am so glad I use this site for all of my correct information!!! By the way, although she was able to make/change my ADR's she did mention that they are having trouble with other portions of their system. I hope it will be back up and running tomorrow! Thanks again!

A Goofy Family · 08-15-2006

Glad you got your ADR's. We're DVC members and have NEVER gone through Member Services to make our meal ressies. Glad you got good advice earlier and was able to get what you wanted.

gingles · 08-15-2006

I tried to make an ADR today and they told me the system was down and to call back in about an hour.

So I waited two hours and called back. They told me the system was down and to call back in about and hour...

**Dana** · 08-16-2006

Quote:

Originally Posted by NokeyNose

I am not sure at all. But one time I called and tried to do it and they told me I had to call Member services, so I just figured I had to do this from now on. I will try right now!

I would just call and try to make an ADR. If you weren't even staying on property you could do this. When they ask where you are staying during the conversation tell them, but don't mention the DVC thing. I am staying at OKW is october and am not a DVC memeber...they didn't even ask if I was or care if I was. They just booked my ADR without questions. I think you got a weird cm that day. I have never, ever heard that DVC memebers are not allowed to book ADR through WDW DINE. I would think you would have MORE options to book them instead of only limited ways. Doesn't make sense I tell you. Good luck and please let me know how you make out.

SnazzyCMB · 08-16-2006

Nokey, I feel you. My final payment for my trip was actually due yesterday, and I called when I got home from work, (a few minutes before 10PM last night) and the recording said they closed for the day and that they are open until 10pm (I guess they leave a little early if they can? or maybe due to that system problem?) Anyway, I went to the WDW website to see if I could pull up my reservation under the "my vacation" page, and they were "experiencing technical difficulties". So, I am on the phone, on hold, for a half hour now, and I was also trying the website, but it said there was a system error. I certainly hope I don't get a live person (finally), only to be told that the system is down. Geez, I feel like I'm calling about CRT or something, and I just want them to take my money....

**llama** · 08-16-2006

It is frustrating, isn't it? They make it sound like its a great perk to call through Member Services (and it often is), but you're stuck in "off hours".

Try making the ADR through the regular channels. I've done it - I've also been told I couldn't do it - but I think like all things Disney, it depends on who you're talking to.

08-15-2006	#1 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	A bit irritated I have been trying to change an ADR for our September trip (I am a bit worried because dining reservations are realy har dto come by due to teh free dining) and member services systems have has been down for over an hour and a half. I just called back and they have now closed their offices for the day. Now, I realize that a systems problem is definately something that cannot be helped, but there is another whole hour left before they are supposed to close for the day and now that won't happen at all! I just wish there was another way we could talk to some other department (like the regular dining reservation line) and get an ADR booked. Being a DVC member is supposed to make us a bit more "Special", but I feel like I get excluded from getting things done because they have regular working hours. Everyone else can make reservations throughout the day and all throughout the night! Sorry, I just needed to vent! __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 321 days 5 hours 47 minutes

08-15-2006	#2 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	A bit bummed I have been trying to change an ADR for our September trip (I am a bit worried because dining reservations are realy har dto come by due to teh free dining) and member services systems have has been down for over an hour and a half. I just called back and they have now closed their offices for the day. Now, I realize that a systems problem is definately something that cannot be helped, but there is another whole hour left before they are supposed to close for the day and now that won't happen at all! I just wish there was another way we could talk to some other department (like the regular dining reservation line) and get an ADR booked. Being a DVC member is supposed to make us a bit more "Special", but I feel like I get excluded from getting things done because they have regular working hours. Everyone else can make reservations throughout the day and all throughout the night! Sorry, I just needed to vent! __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 321 days 5 hours 47 minutes

08-15-2006	#3 (permalink)
daisyd Dreams do come true! Join Date: Jun 2004 Location: somewhere between here and there Posts: 2,344	Re: A bit bummed I had no idea DVC members had to make their ADR's through a special number. Have you tried calling the regular dining number to see if someone can help you out? Maybe even a supervisor can help you. __________________ R2G your avatars rock! DL--too many times to count WDW--just once, Oct 2006

08-15-2006	#4 (permalink)
PrincessPooh Mouse Meister Join Date: May 2005 Location: Long Island, NY Posts: 1,365	Re: A bit bummed You know what, the entire disney site is not working. I just tried calling the main number to re-check availability for my disney visa discount and also checked the website, and they're all down. __________________ ~~PrincessPooh~~ "Here you leave today and enter the world of yesterday, tomorrow and fantasy" ...9/05 POR~12/06 WL~9/07 POFQ~9/08 POLY~1/09 SSR~5/09 SSR~8/09 SSR... Your friendly DVC neighbor at Kidani Village, AKL!

08-15-2006	#5 (permalink)
KarenT Mouse Meister Join Date: Mar 2003 Location: Chicago, Il Posts: 1,025	Re: A bit bummed The whole site/system is down. I called to make my final payment for our trip and the CM said to try around 8PM EST. So even if you could speak with the dinning line or a supervisor I doubt there is much they can do.

		MouseBuzz.com > Disney Vacation Club > DVC Corner
A bit irritated

08-15-2006	#6 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 23,782	Re: A bit irritated Why can't you make a normal ADR like everyone else?? I never heard that DVC memebers were not allowed to make ADR on the WDWdine line. Just call them and change your ADR....doesn't make sense that WDWDINE wouldn't have record of all your ADRS. Are you sure that you are not mistaken?? __________________ ~82 off-site~91 off-site~97 ASMusic~ ~00 ASMovies~02 Wilderness Lodge~04 Animal Kingdom Lodge~ ~05 Animal Kingdom Lodge & Polynesian~ ~05 Port Orleans French Quarter~06 Old Key West~ ~07 Port Orleans French Quarter~08 Old Key West~ ~09 Saratoga Springs~10 Port Orleans Fench Quarter~ My Disney Countdown Counting down to: 10 day do all or die trying trip. 273 days 14 hours 47 minutes

08-15-2006	#7 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	Re: A bit irritated I am not sure at all. But one time I called and tried to do it and they told me I had to call Member services, so I just figured I had to do this from now on. I will try right now! __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 321 days 5 hours 47 minutes

08-15-2006	#8 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	Re: A bit bummed I just realized this thread posted in duplicate probably when I was having a hard time deciding what to name it! Anyways, in the other thread, Dana suggested that I call the regular site, I guess I thought that I had to go through Member Services since I tried to do this one time before and I was told that since I was a DVC member I had to book through Member Services. I guess I just got some misinformation, I am actually glad I posted this thread, I learned something that I did not know! Thanks for the advice, I guess I will try to change the ADR through the regular system, unless they are still down! __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 321 days 5 hours 47 minutes

08-15-2006	#9 (permalink)
chris24 Proud Papa Join Date: May 2006 Location: New Jersey Posts: 1,698	Re: A bit bummed you can call the regular dining number, i am a dvc member, and i sue it all the time. __________________ "Like a grand and miraculous spaceship, our planet has sailed through the universe of time. And for a brief moment, we have been among its many passengers....." My Disney Countdown Counting down to: Christmastime in Disney !!!!!!!!!!! 13 days 22 hours 17 minutes

08-15-2006	#10 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	Re: A bit bummed I just got of of the phone with them. I was able to make/change the ADR's! Another reason I am so glad I use this site for all of my correct information!!! By the way, although she was able to make/change my ADR's she did mention that they are having trouble with other portions of their system. I hope it will be back up and running tomorrow! Thanks again! __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 321 days 5 hours 47 minutes

08-15-2006	#11 (permalink)
A Goofy Family Mouse Meister Join Date: Jun 2003 Location: Central Texas Posts: 1,079	Re: A bit bummed Glad you got your ADR's. We're DVC members and have NEVER gone through Member Services to make our meal ressies. Glad you got good advice earlier and was able to get what you wanted. __________________ DVC Members Since 2003 '77 DL Day Trip '99 ASMo Toy Story * '03 AS Sports Surf's Up '04 OKW/Pop '05 May-June SSR/WL December '05OKW '06 March OKW/Coronado Springs * June '06 Keystone CO w/DVC * March '07 DVC's Hilton Head Island March '08 BWVMAY/JUNE '08 AKV* DEC '08 OKWMarch '09 BWV Not sure when we'll be back to see Mickey. Next long weekend away...Great Wolf Lodge Dallas Honored to be Trailblazer's daughter & BDavis932's sister My Disney Countdown Counting down to:* Spring Break in the Caribbean....our 1st Cruise! 112 days 20 hours 47 minutes

08-15-2006	#12 (permalink)
gingles Phantom of the MB Join Date: Jan 2005 Location: Baton Rouge...where Tigers bite Posts: 2,249	Re: A bit bummed I tried to make an ADR today and they told me the system was down and to call back in about an hour. So I waited two hours and called back. They told me the system was down and to call back in about and hour... __________________ Can You Twitter? Facebook DD#1 is Southern Belle and DD#2 is LSUTigerLily! GEAUX LSU FOOTBALL TIGERS!!! FLORIDA MAY BE THE PRESEASON NO. 1 BUT WAIT 'TIL YOU COME TO OUR HOUSE... My Disney Countdown Counting down to: Back to WDW for Free Dining Toto, is this Kansas?

08-16-2006	#14 (permalink)
SnazzyCMB Big Cheese Join Date: Jan 2004 Location: Manchester, CT Posts: 617	Re: A bit irritated Nokey, I feel you. My final payment for my trip was actually due yesterday, and I called when I got home from work, (a few minutes before 10PM last night) and the recording said they closed for the day and that they are open until 10pm (I guess they leave a little early if they can? or maybe due to that system problem?) Anyway, I went to the WDW website to see if I could pull up my reservation under the "my vacation" page, and they were "experiencing technical difficulties". So, I am on the phone, on hold, for a half hour now, and I was also trying the website, but it said there was a system error. I certainly hope I don't get a live person (finally), only to be told that the system is down. Geez, I feel like I'm calling about CRT or something, and I just want them to take my money.... __________________ WooHoo! I am a DVC member and proud of it My Disney Countdown Counting down to: Could it be? Xmas trip to BLT? 380 days 3 hours 17 minutes

08-16-2006	#15 (permalink)
llama Practically Perfect Join Date: Aug 2003 Location: Slurpee Capital of the World Posts: 7,379	Re: A bit irritated It is frustrating, isn't it? They make it sound like its a great perk to call through Member Services (and it often is), but you're stuck in "off hours". Try making the ADR through the regular channels. I've done it - I've also been told I couldn't do it - but I think like all things Disney, it depends on who you're talking to. __________________ Your Moderately Moderate Moderator A PROUD MEMBER OF THE BAD KITTY CLUB "Meowany Are Called, Mew Are Chosen" It's Murdoch with an "H" eleven-twenty-ten My Disney Countdown Counting down to: Christmas in Florida 34 days 1 hours 47 minutes

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