Annoyed at DVC

MickeyMcFizzle · 08-21-2008

Just a little vent. Would you be annoyed with this?

I mentioned in another thread. Originally we purchased 50 additional points, for our current use year, March 08. Paid deposit.

Paperwork arrives - its for March 09. We need the 08 points. Call DVC, they made a mistake, we are put on a waitlist for March 08. I don't send back the paperwork for this.

Waitlist doesn't look good though.

New offer comes out - we cancel March 08 waitlist, buy the 100 points for March 09. Get 100 developer points and gift card. Yay!

I signed and sent the paperwork back yesterday.

Today I find out our waitlist went through and they re-wrote our contract again, giving us the 50 March 08 points. I only find this out by checking the points balances on the website.

I call. Talk to 4 different people. Finally get my guide who says they made a mistake in re-writing again. Now she has to re-write it AGAIN to put it back to the 100 points we have agreed to get.

Which means I have to do the paperwork again, and get it notarized again - and pay another $60 bucks to do so.

They apologized alot, I know it was a mistake. And I know its only $60 - but I don't want to pay it again, or spend time going to get it notarized again.

And now I can't call today to make my reservation for my developer points since its not updated yet, so I have to wait for that too.

So annoyed right now.

Vent over - thanks for listening.

mairinmaureen · 08-21-2008

Wow! I would be annoyed.

I'm also wondering where you have to get this notarized at for $60.

You would be better off getting your notary license at that rate. Most places around here charge $5 per packet. My sis is a notary as she works for the police and she notarizes for people on the side for a dollar a packet.

I wish you lived closer to Ohio, I would have her notarize it for you for free.

Goodegirl2007 · 08-21-2008

Wish you lived closer to me - I'd notarize it for free (I don't charge people).

Wow - it sounds like you are having a heck of a time with this!! I hope it all works out soon so you can get on with your trip planning!!

Keep complaining about it - hopefully they will give you something in return???!!!

rlcarmichael · 08-21-2008

Your bank or AAA generally will notarize for free for customers.

MickeyMcFizzle · 08-21-2008

I don't know any notaries personally, which is why I have to go through a lawyer or notary office.

Banks in Canada generally do not provide this service.

Stupid $60!

Prezcatz · 08-21-2008

Yes, I too would be annoyed at this point. You have every right to be. The transaction should not be this difficult.

I would definitely check with your local bank, they may offer the service but not advertise it that well. We had to do that with some real estate paperwork before we moved to Texas.

Any chance DVC will reimburse you since it was their error?

Prezcatz Paul

**MissDisney** · 08-21-2008

Sorry you had a tough time... your insurance office would likely have a notary, if your bank doesn't have anyone who will do it for you.

momofaprincess · 08-21-2008

WOW!! I'd be quite annoyed too!!! You'd think with as much money as you are giving them to buy more points they would have had it right in the first place!! And the $60 for getting those papers notarized...60$ is alot when you have to keep putting that out over and over!! The least they can do is reimburse you for that amount especially when this is their fault!!

dznygrl · 08-21-2008

Boy oh boy, I would be annoyed too!

I really think you should talk to DVC again (as many more people as it takes) to see if they will cover the notary charges. You should not be having to fork over that much money in addition to all the $$ DVC already costs...and especially not when it's someone else's fault! Dealing with their repeat mistakes must be frustrating enough, but the fact that it's costing you money is just ludicrous!

KingOMiami · 08-22-2008

Perhaps you should see if they can hook up with a gift card to cover your loss, or perhaps credit to your annual fees? Since it is their mistake, why should you be the one left out to dry?

MickeyMcFizzle · 08-22-2008

Thanks guys! I called my guide last night and hse is going to try and get a credit for me.
I think she said they can apply it to my annual dues, so that's good.

Still annoyed about it - just a little less so now. I just want this to be finalized now!

Elmo · 08-22-2008

Sounds

.

No one is perfect, not even Disney. The nice part is that Disney usually makes an great effort to right the wrongs.

Good Luck!

Lisnoe · 08-22-2008

Hang in there!

I find if you're nice when you have a complaint, you may end up with some "extras" to help right the situation.

dznygrl · 08-22-2008

Quote:

Originally Posted by MickeyMcFizzle

Thanks guys! I called my guide last night and hse is going to try and get a credit for me.
I think she said they can apply it to my annual dues, so that's good.

Still annoyed about it - just a little less so now. I just want this to be finalized now!

Good, I hope they can try to make it up to you! I would be so frustrated by forking over that extra money...if they can credit it toward your dues, that's great!

MickeyMcFizzle · 08-27-2008

Ah- new paperwork signed and sent, credit applied to our annual dues for the hassle - all is well in the world now :-)
Can't wait to go "home" in less than 6 weeks!

08-21-2008	#1 (permalink)
MickeyMcFizzle Almost a mommy! Join Date: Jul 2005 Location: Toronto Posts: 1,618	Annoyed at DVC Just a little vent. Would you be annoyed with this? I mentioned in another thread. Originally we purchased 50 additional points, for our current use year, March 08. Paid deposit. Paperwork arrives - its for March 09. We need the 08 points. Call DVC, they made a mistake, we are put on a waitlist for March 08. I don't send back the paperwork for this. Waitlist doesn't look good though. New offer comes out - we cancel March 08 waitlist, buy the 100 points for March 09. Get 100 developer points and gift card. Yay! I signed and sent the paperwork back yesterday. Today I find out our waitlist went through and they re-wrote our contract again, giving us the 50 March 08 points. I only find this out by checking the points balances on the website. I call. Talk to 4 different people. Finally get my guide who says they made a mistake in re-writing again. Now she has to re-write it AGAIN to put it back to the 100 points we have agreed to get. Which means I have to do the paperwork again, and get it notarized again - and pay another $60 bucks to do so. They apologized alot, I know it was a mistake. And I know its only $60 - but I don't want to pay it again, or spend time going to get it notarized again. And now I can't call today to make my reservation for my developer points since its not updated yet, so I have to wait for that too. So annoyed right now. Vent over - thanks for listening.

08-21-2008	#2 (permalink)
mairinmaureen Big Cheese Join Date: Mar 2008 Location: America's Roller Coast Posts: 763	Re: Annoyed at DVC Wow! I would be annoyed. I'm also wondering where you have to get this notarized at for $60. You would be better off getting your notary license at that rate. Most places around here charge $5 per packet. My sis is a notary as she works for the police and she notarizes for people on the side for a dollar a packet. I wish you lived closer to Ohio, I would have her notarize it for you for free. __________________ Aug. '93 – 1 Day – Magic Kingdom – Offsite (Marriott's Cypress Harbour Resort – 7 Days) April-May '99 – 8 Days – WDW – Dixie Landings Resort (Magnolia Bend) Sept. '08 – 10 Days – WDW – Port Orleans Resort Riverside (Alligator Bayou) *Next Trip:* April-May '10 – 8 Days – WDW – Caribbean Beach Resort My Disney Countdown Counting down to: 154 days 10 hours 47 minutes

08-21-2008	#3 (permalink)
Goodegirl2007 Big Cheese Join Date: Oct 2007 Location: New Jersey AND BWV Posts: 554	Re: Annoyed at DVC Wish you lived closer to me - I'd notarize it for free (I don't charge people). Wow - it sounds like you are having a heck of a time with this!! I hope it all works out soon so you can get on with your trip planning!! Keep complaining about it - hopefully they will give you something in return???!!! __________________ Christina - DVC Member since October 2000 Next trip: Bay Lake Towers!!!!- May 13 - May 23 - 2010 (and a side trip to see Harry Potter)!! *Avatar:* My DS at Tusker House May 2008!!! My Disney Countdown Counting down to: Sping trip to WDW - Bay Lake Towers!!!! 171 days 22 hours 47 minutes

08-21-2008	#4 (permalink)
rlcarmichael Too many DVC points? NST Join Date: Aug 2005 Location: Chesapeake VA Posts: 1,996	Re: Annoyed at DVC Your bank or AAA generally will notarize for free for customers. __________________ Richard Carmichael, Chesapeake VA DVC Member BLT, VGC & SSR 2009 SSR(x2), AKV, BWV, BLT(x2), VB, DCL Magic; 2008-SSR, WLV, OKW YC; 2007-YC, GF: DCL Wonder; 2006-SSR, SoG, Poly; 2005- Poly (x2), Orange Lake; 1999-Courtyard LB; Disney Inn (RIP - now SoG) '90, '88, '86 Make-A-Wish Volunteer www.wish.org My Wish - no Wish Kids to send to see THE* Mouse.* 2nd Fav Org - Give Kids The World Village www.gktw.org My Disney Countdown Counting down to: BLT Mk Christmas Trip 18 days 0 hours 32 minutes

08-21-2008	#5 (permalink)
MickeyMcFizzle Almost a mommy! Join Date: Jul 2005 Location: Toronto Posts: 1,618	Re: Annoyed at DVC I don't know any notaries personally, which is why I have to go through a lawyer or notary office. Banks in Canada generally do not provide this service. Stupid $60!

		MouseBuzz.com > Disney Vacation Club > DVC Corner
Annoyed at DVC

08-21-2008	#6 (permalink)
Prezcatz Big Cheese Join Date: Oct 2005 Location: Abilene, Texas Posts: 776	Re: Annoyed at DVC Yes, I too would be annoyed at this point. You have every right to be. The transaction should not be this difficult. I would definitely check with your local bank, they may offer the service but not advertise it that well. We had to do that with some real estate paperwork before we moved to Texas. Any chance DVC will reimburse you since it was their error? Prezcatz Paul __________________ PREZCATZ PAUL ~ THE THREAD-KILLER!! 2000 - DISNEYLAND in October * 2005 - WDW ALL STAR MUSIC in April 2006 - WDW SHADES OF GREEN, MVMCP, and MOUSEFEST in December * 2008 - WDW CARRIBEAN BEACH in August 2008 - WDW OLD KEY WEST and MNSSHP in October 2009 - WDW BOARDWALK VILLAS/SARATOGA SPRINGS TREEHOUSE VILLAS in June DVC Member since 04/08

08-21-2008	#7 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,552	Re: Annoyed at DVC Sorry you had a tough time... your insurance office would likely have a notary, if your bank doesn't have anyone who will do it for you. __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

08-21-2008	#8 (permalink)
momofaprincess and a prince too.... Join Date: Mar 2006 Location: Northeast PA--pike county Posts: 1,845	Re: Annoyed at DVC WOW!! I'd be quite annoyed too!!! You'd think with as much money as you are giving them to buy more points they would have had it right in the first place!! And the $60 for getting those papers notarized...60$ is alot when you have to keep putting that out over and over!! The least they can do is reimburse you for that amount especially when this is their fault!! __________________ ~Melissa~ My Disney Countdown Counting down to: gotta get a lease!! 12 days 1 hours 47 minutes

08-21-2008	#9 (permalink)
dznygrl aka dizzygirl Join Date: Jul 2003 Location: The breezy shore Posts: 9,335	Re: Annoyed at DVC Boy oh boy, I would be annoyed too! I really think you should talk to DVC again (as many more people as it takes) to see if they will cover the notary charges. You should not be having to fork over that much money in addition to all the $$ DVC already costs...and especially not when it's someone else's fault! Dealing with their repeat mistakes must be frustrating enough, but the fact that it's costing you money is just ludicrous! __________________ Proud former 2-time Disneyland CM Avatar: Moooom, make Alice stop hugging me! 2000 ~ off-site 2002 ~ Polynesian 2003 ~ All-Star Movies 2008 ~ All-Star Music My Disney Countdown Counting down to: The girls' first trip to Disneyland! 41 days 9 hours 47 minutes

08-22-2008	#10 (permalink)
KingOMiami Big Cheese Join Date: Jul 2006 Location: 232 miles from the House of Mouse Posts: 656	Re: Annoyed at DVC Perhaps you should see if they can hook up with a gift card to cover your loss, or perhaps credit to your annual fees? Since it is their mistake, why should you be the one left out to dry? __________________ '72 Contemporary '74 Poly '81 Golf Resort '89 Grad Night '94 Offsite '06 POP, Offsite, ASMu, AS Sports '07 AS Movies, AS Sports, Coronado , VWL '08 AKV, AS Sports '09 SSR, POP Avatar - Big Al performing from our most recent trip to WDW MB'ers I have met: Allyson, Dac921, Ddoll, Huakai, Nastory4, PrincessPooh, rlcarmichael, Skwak, Val32

08-22-2008	#11 (permalink)
MickeyMcFizzle Almost a mommy! Join Date: Jul 2005 Location: Toronto Posts: 1,618	Re: Annoyed at DVC Thanks guys! I called my guide last night and hse is going to try and get a credit for me. I think she said they can apply it to my annual dues, so that's good. Still annoyed about it - just a little less so now. I just want this to be finalized now!

08-22-2008	#12 (permalink)
Elmo Big Cheese Join Date: Dec 2005 Location: Doylestown, PA Posts: 587	Re: Annoyed at DVC Sounds . No one is perfect, not even Disney. The nice part is that Disney usually makes an great effort to right the wrongs. Good Luck! __________________ Off-site - 9/96 POFQ - 3/03 BCV - 12/04, 3/05, 10/05, 4/06, 12/06, 1/07, 11/07, 3/08, 1/09, 11/09 (Thanksgiving in WDW) ASM - 11/09 My Disney Countdown Counting down to: Thanksgiving in WDW

08-22-2008	#13 (permalink)
Lisnoe Senior Mouseketeer Join Date: May 2007 Location: Middleburg Heights, OH Posts: 141	Re: Annoyed at DVC Hang in there! I find if you're nice when you have a complaint, you may end up with some "extras" to help right the situation. __________________ 1998 - Contemporary 2001 - Polynesian 2003 - Polynesian 2007 - Polynesian 2010 - Polynesian My Disney Countdown Counting down to: My Disney Countdown 240 days 17 hours 17 minutes

08-27-2008	#15 (permalink)
MickeyMcFizzle Almost a mommy! Join Date: Jul 2005 Location: Toronto Posts: 1,618	Re: Annoyed at DVC Ah- new paperwork signed and sent, credit applied to our annual dues for the hassle - all is well in the world now :-) Can't wait to go "home" in less than 6 weeks! Last edited by MickeyMcFizzle; 08-27-2008 at 04:53 PM.

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