02-12-2009
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#1 (permalink) |
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Moderator
Join Date: Feb 2004
Posts: 8,552
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MS called me today
I had a CM named Joy who called today in response to an email I sent last week. She listened to my concerns about the latest changes to the DVC program. She said she had taken lots of calls about it and was passing all the comments on to the executive offices.
So... if you have any thoughts you'd like to share with DVC, it is a totally non-scary proposition! 
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Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009 |
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02-12-2009
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#2 (permalink) |
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Waiting for BLT!
Join Date: Sep 2005
Location: I'm right here! HI!
Posts: 12,746
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Re: MS called me today
I think that's great, at least we know they take our concerns seriously & actually follow-up on things.
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 Disneyland & College Program Moderator  Upcoming Trips Dec. 16th - 20th '09: Bay Lake Tower  June 2010: Alaska Cruise  Oct 2010: Spooky Halloween in Disneyland   "Life without a vacation countdown is like a cupcake with no frosting." Banner by Mickeysgirlz, she's a rockstar! |
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02-12-2009
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#3 (permalink) |
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Mouse Meister
Join Date: Aug 2004
Posts: 2,225
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Re: MS called me today
She called me on another matter some months ago. I had written that when DH and I had a full cleaning day, we didn't get more paper plates and stuff. I sort of hated to call housekeeping cause then I would have felt the need to tip. We had a broken drawer in the dresser and the guy spent about 45 min checking and replacing about a doz screws. We felt we needed to tip him. It just urked me that I would/should tip for things that should have been taken care of. So Joy was very "no, no, no, you don't need to tip for anything like that, but tell you what, let me do something for your next trip. I told her our next trip wasn't planned for about a yr, but she notice my DS was coming for his honeymoon. She said she would do a little something something for them. The found a small basket with some fruit and cheese and crackers with a balloon waiting in the room for them. I thought that was very nice.
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02-12-2009
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#5 (permalink) |
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up for suggestions
Join Date: May 2007
Location: Anderson, SC
Posts: 2,498
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Re: MS called me today
Yeah... not DVC related, but I e-mailed Disney with a few questions about GradNite and got a very prompt and informative response.
I also love how they always end with "Have a magical day!" If that doesn't cheer you up, I don't know what does!
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little Victoria will never grow up! YouTube? iTube... My Travel Blog - Destin, FL Trip Report |
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02-12-2009
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#6 (permalink) |
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Moderator
Join Date: Feb 2004
Posts: 8,552
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Re: MS called me today
Yay! I am glad others have talked to Joy -- she was really a terrific CM with a great phone manner. I liked her as soon as I heard her voice, which is coincidentally very Princess-ish!
__________________
Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009 |
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02-12-2009
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#7 (permalink) |
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Big Cheese
Join Date: Apr 2008
Location: Jersey Shore
Posts: 612
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Re: MS called me today
I have spoken with her as well regarding the DVC waitlist process and the public offerings of DVC rooms. She was able to get me a ressie and I had in passing mentioned that we were bringing friends on our trip, that it was their 10th Anniv, and when they got to their room, Joy had arranged for a beautiful gourmet basket for them! I actually saved her phone #. She's a good contact to have and a really nice lady!
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Wilderness Campground 1976*Wilderness Campground 1980*OKW 1995*OKW 1997*Carribean Beach 2001*OKW 2002*Beach Club Villas 2003*Beach Club Villas2006*Carribean Beach 2007*Saratoga Springs 2008 *Pop Century 2009 Christine Through my life's journey, I want to be a Tigger! Always remember, no one can steal your Joy, unless you allow them. DVC Members since 2002-Beach Club Villas is our home resort.   |
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02-13-2009
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#8 (permalink) |
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Senior Mouseketeer
Join Date: May 2003
Location: Southern Ocean County, NJ
Posts: 311
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Re: MS called me today
I talked to Joy after having to deal with a very "Un-Disneylike" CM when I called the MS number to get the DDP added. She thanked me for calling and pointing out an "opportunity to retrain" the CM
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Cliff Avatar: DS & me at WS in EPCOT. Off Property - 1985, '87, '89, '94, '97 Disneyland Off Property - 1991 All-Star Movies - 2004, 2005 Saratoga Springs - 2006 Carnival Valor, Eastern Caribbean - 2007 Saratoga Springs - 2008 Saratoga Springs - 2009 |
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02-13-2009
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#9 (permalink) |
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Moderator
Join Date: Feb 2004
Posts: 8,552
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Re: MS called me today
I think we should go on a letter-writing campaign for JOY!!!
__________________
Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009 |
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02-13-2009
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#10 (permalink) |
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Senior Mouseketeer
Join Date: Apr 2008
Location: Texas
Posts: 344
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Re: MS called me today
Any chance I can get one of you to PM me Joy's phone number?
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Rebecca in Texas proud wife to Prezcatz Paul "We're merrily on our way to nowhere." ~ J. Thaddeus Toad October 2000 Disneyland April 2005 All-Star Music December 2006 Shades of Green August 2008 Caribbean Beach Resort for Close To My Heart convention October 2008 Old Key West 1st DVC trip!! June 2009 Boardwalk Villas & Saratoga Springs Treehouse Villas June 2010 Grand Californian (Can't wait to go to Disneyland again!) |
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03-24-2009
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#12 (permalink) |
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Senior Mouseketeer
Join Date: May 2003
Location: Southern Ocean County, NJ
Posts: 311
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Re: MS called me today
I just talked to Joy again after having some concerns after our trip last week. She's great. I have her number now if anyone needs it PM me.
__________________
Cliff Avatar: DS & me at WS in EPCOT. Off Property - 1985, '87, '89, '94, '97 Disneyland Off Property - 1991 All-Star Movies - 2004, 2005 Saratoga Springs - 2006 Carnival Valor, Eastern Caribbean - 2007 Saratoga Springs - 2008 Saratoga Springs - 2009 |
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