DVC site

**DisneyTeacher** · 03-01-2009

I suddenly can't log on to the DVC website. I called today and a VERY nice CM suggested I clear my cookies and history and try again. I really didn't have a lot of hope of that working because I had tried logging in from 3 different computers and couldn't log in from any of them. When I put my user name and password in I get sent back to the log in page to try again. I'm getting frustrated and don't know what to do from here. I know I have all the right information so requesting my password and user name seems pointless.

Any ideas since calling DVC didn't help?

**ddoll** · 03-01-2009

I would call them back to tell them you need tech help. They have had a lot of problems with that website. I doubt you're the first one.

**MissDisney** · 03-01-2009

I just logged on, no problem. Are you working from AOL? Sometimes it gets hung up. Try it from Internet Explorer instead of AOL.

**DisneyTeacher** · 03-01-2009

Quote:

Originally Posted by MissDisney

I just logged on, no problem. Are you working from AOL? Sometimes it gets hung up. Try it from Internet Explorer instead of AOL.

I'm not using AOL. I've tried IE and Firefox from 3 of our computers and had no luck. It's like my account doesn't exist.

**MissDisney** · 03-01-2009

You must have been very naughty...

**MissDisney** · 03-01-2009

Maybe this is one of those times to call back and hope for a more computer-savvy CM at MS?

leslieh · 03-01-2009

I just checked to see if I can log in and I was able to.... hope it gets figured out soon DT.

**DisneyTeacher** · 03-01-2009

Quote:

Originally Posted by MissDisney

You must have been very naughty...

I must have been. The CM joked about paying my dues this year.....

At first I thought the site was down by I talked to a friend this afternoon and she was logged in at that time so I knew it was me. I'll try again tomorrow, I'm too frustrated to look at it again.

**WishUponAStar** · 03-01-2009

DT, this has happened before & it drove me nuts!! Nobody could tell me why it wasn't working. Finally I figured out to clear all my internet temporary files & cookies and it eventually let me log back in. It was weird

**MissDisney** · 03-01-2009

Quote:

Originally Posted by WishUponAStar

Finally I figured out to clear all my internet temporary files & cookies and it eventually let me log back in. It was weird

I would have no idea how to do that! I wouldn't even know that such a thing existed!

DiZ NeE O8 · 03-01-2009

The exact saame thing happened to me yesterday and I did what Wishuponastar said and that let me log in. doing that usually fixes all types of problems with the internet.

**DisneyTeacher** · 03-01-2009

I'm going to try to log on tomorrow at work and see what happens. I tried on 3 of our computers at home and couldn't log on so I'm not very hopeful but I'm going to try. After that I'll clear our history and cookies and hope it helps.

**DisneyTeacher** · 03-02-2009

ok, I tried from work and still couldn't log on. That makes 4 computers I tried and I'm locked out. I cleared the cookies and history--nothing. I also tried using the "Forgot Password" and it says it can't get it for me--there was some kind of error.

I'm starting to get mad about it because it doesn't seem like I'm getting any help from DVC.

**WishUponAStar** · 03-02-2009

Quote:

Originally Posted by DisneyTeacher

ok, I tried from work and still couldn't log on. That makes 4 computers I tried and I'm locked out. I cleared the cookies and history--nothing. I also tried using the "Forgot Password" and it says it can't get it for me--there was some kind of error.

I'm starting to get mad about it because it doesn't seem like I'm getting any help from DVC.

Hmm, WEIRD! Did you try contacting any other number besides member services? Do they have a technical support number?

**DisneyTeacher** · 03-02-2009

Quote:

Originally Posted by WishUponAStar

Hmm, WEIRD! Did you try contacting any other number besides member services? Do they have a technical support number?

I'm going to put my DH on this tomorrow. He's an IT guy so I think they speak the same language. It seems like my password is wrong but it HAS to be right (my computer saved it) and I've also tried all my passwords even tough I knew they weren't the right ones. I know my user name is correct because the nice CM I spoke to yesterday could see that but couldn't see or edit my password.

03-01-2009	#1 (permalink)
DisneyTeacher Super Moderator Join Date: Jan 2003 Location: WDW in my dreams Posts: 18,278	DVC site I suddenly can't log on to the DVC website. I called today and a VERY nice CM suggested I clear my cookies and history and try again. I really didn't have a lot of hope of that working because I had tried logging in from 3 different computers and couldn't log in from any of them. When I put my user name and password in I get sent back to the log in page to try again. I'm getting frustrated and don't know what to do from here. I know I have all the right information so requesting my password and user name seems pointless. Any ideas since calling DVC didn't help? __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas My Disney Countdown Counting down to: Beach Club here we come 256 days 3 hours 56 minutes

03-01-2009	#2 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,253	Re: DVC site I would call them back to tell them you need tech help. They have had a lot of problems with that website. I doubt you're the first one. __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 32 days 5 hours 56 minutes

03-01-2009	#3 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,544	Re: DVC site I just logged on, no problem. Are you working from AOL? Sometimes it gets hung up. Try it from Internet Explorer instead of AOL. __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

03-01-2009	#5 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,544	Re: DVC site You must have been very naughty... __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

03-01-2009	#6 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,544	Re: DVC site Maybe this is one of those times to call back and hope for a more computer-savvy CM at MS? __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

		MouseBuzz.com > Disney Vacation Club > DVC Corner
DVC site

03-01-2009	#7 (permalink)
leslieh Drawing a blank here... Join Date: Jun 2004 Location: Not close enough to WDW Posts: 1,900	Re: DVC site I just checked to see if I can log in and I was able to.... hope it gets figured out soon DT. __________________ Leslie Avatar: The royal toilet in Cinderella Castle Suite (really!) 1974,1998,1999,2000- offsite 2001- offsite, CBR 2002- offsite, POR 2003- offsite, CSR 2004- PC, FW Cabins, POFQ 2005- off-site 2006- PC, offsite, PC 2007- WL, FW, offsite, WL 2008- PC, AKL, BW, offsite, Poly, FW Cabins, BCV 2009- Beach Club Villas, AKV Concierge, SSR, Beach Club Villas, Bay Lake Tower My Disney Countdown Counting down to: Our first stay at our newest DVC home- BLT! 41 days 11 hours 26 minutes

03-01-2009	#9 (permalink)
WishUponAStar Waiting for BLT! Join Date: Sep 2005 Location: I'm right here! HI! Posts: 12,705	Re: DVC site DT, this has happened before & it drove me nuts!! Nobody could tell me why it wasn't working. Finally I figured out to clear all my internet temporary files & cookies and it eventually let me log back in. It was weird __________________ Disneyland & College Program Moderator Upcoming Trips Dec. 16th - 20th '09: Bay Lake Tower June 2010: Alaska Cruise Oct 2010: Spooky Halloween in Disneyland "Life without a vacation countdown is like a cupcake with no frosting." Banner by Mickeysgirlz, she's a rockstar! My Disney Countdown Counting down to: Our first Bay Lake Tower stay 37 days 22 hours 56 minutes

03-01-2009	#11 (permalink)
DiZ NeE O8 Senior Mouseketeer Join Date: Jan 2009 Location: Miami Posts: 230	Re: DVC site The exact saame thing happened to me yesterday and I did what Wishuponastar said and that let me log in. doing that usually fixes all types of problems with the internet. __________________ Jan 2007 - All Star Sports May 2007 - Off-site Aug 2007 - Off-site Sept 2007 - All Star Sports Dec 2007 - Pop Century Aug 2008 - Pop Century Dec 2008 - All Star Movies (Purchased DVC) YAY!!! Future trips Feb 2009 - SSR May 2009 - SSR

03-01-2009	#12 (permalink)
DisneyTeacher Super Moderator Join Date: Jan 2003 Location: WDW in my dreams Posts: 18,278	Re: DVC site I'm going to try to log on tomorrow at work and see what happens. I tried on 3 of our computers at home and couldn't log on so I'm not very hopeful but I'm going to try. After that I'll clear our history and cookies and hope it helps. __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas My Disney Countdown Counting down to: Beach Club here we come 256 days 3 hours 56 minutes

03-02-2009	#13 (permalink)
DisneyTeacher Super Moderator Join Date: Jan 2003 Location: WDW in my dreams Posts: 18,278	Re: DVC site ok, I tried from work and still couldn't log on. That makes 4 computers I tried and I'm locked out. I cleared the cookies and history--nothing. I also tried using the "Forgot Password" and it says it can't get it for me--there was some kind of error. I'm starting to get mad about it because it doesn't seem like I'm getting any help from DVC. __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas My Disney Countdown Counting down to: Beach Club here we come 256 days 3 hours 56 minutes

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