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Old 03-01-2009   #1 (permalink)
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DVC site

I suddenly can't log on to the DVC website. I called today and a VERY nice CM suggested I clear my cookies and history and try again. I really didn't have a lot of hope of that working because I had tried logging in from 3 different computers and couldn't log in from any of them. When I put my user name and password in I get sent back to the log in page to try again. I'm getting frustrated and don't know what to do from here. I know I have all the right information so requesting my password and user name seems pointless.

Any ideas since calling DVC didn't help?
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Old 03-01-2009   #2 (permalink)
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Re: DVC site

I would call them back to tell them you need tech help. They have had a lot of problems with that website. I doubt you're the first one.
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Old 03-01-2009   #3 (permalink)
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Re: DVC site

I just logged on, no problem. Are you working from AOL? Sometimes it gets hung up. Try it from Internet Explorer instead of AOL.
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Old 03-01-2009   #4 (permalink)
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Re: DVC site

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Originally Posted by MissDisney View Post
I just logged on, no problem. Are you working from AOL? Sometimes it gets hung up. Try it from Internet Explorer instead of AOL.
I'm not using AOL. I've tried IE and Firefox from 3 of our computers and had no luck. It's like my account doesn't exist.
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Old 03-01-2009   #5 (permalink)
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Re: DVC site

You must have been very naughty...
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Old 03-01-2009   #6 (permalink)
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Re: DVC site

Maybe this is one of those times to call back and hope for a more computer-savvy CM at MS?
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Old 03-01-2009   #7 (permalink)
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Re: DVC site

I just checked to see if I can log in and I was able to.... hope it gets figured out soon DT.
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Old 03-01-2009   #8 (permalink)
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Re: DVC site

Quote:
Originally Posted by MissDisney View Post
You must have been very naughty...
I must have been. The CM joked about paying my dues this year.....

At first I thought the site was down by I talked to a friend this afternoon and she was logged in at that time so I knew it was me. I'll try again tomorrow, I'm too frustrated to look at it again.
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Old 03-01-2009   #9 (permalink)
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Re: DVC site

DT, this has happened before & it drove me nuts!! Nobody could tell me why it wasn't working. Finally I figured out to clear all my internet temporary files & cookies and it eventually let me log back in. It was weird
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Old 03-01-2009   #10 (permalink)
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Re: DVC site

Quote:
Originally Posted by WishUponAStar View Post
Finally I figured out to clear all my internet temporary files & cookies and it eventually let me log back in. It was weird
I would have no idea how to do that! I wouldn't even know that such a thing existed!
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Old 03-01-2009   #11 (permalink)
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Re: DVC site

The exact saame thing happened to me yesterday and I did what Wishuponastar said and that let me log in. doing that usually fixes all types of problems with the internet.
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Old 03-01-2009   #12 (permalink)
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Re: DVC site

I'm going to try to log on tomorrow at work and see what happens. I tried on 3 of our computers at home and couldn't log on so I'm not very hopeful but I'm going to try. After that I'll clear our history and cookies and hope it helps.
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Old 03-02-2009   #13 (permalink)
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Re: DVC site

ok, I tried from work and still couldn't log on. That makes 4 computers I tried and I'm locked out. I cleared the cookies and history--nothing. I also tried using the "Forgot Password" and it says it can't get it for me--there was some kind of error.

I'm starting to get mad about it because it doesn't seem like I'm getting any help from DVC.
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1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas

My Disney Countdown Counting down to: Beach Club here we come
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Old 03-02-2009   #14 (permalink)
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Re: DVC site

Quote:
Originally Posted by DisneyTeacher View Post
ok, I tried from work and still couldn't log on. That makes 4 computers I tried and I'm locked out. I cleared the cookies and history--nothing. I also tried using the "Forgot Password" and it says it can't get it for me--there was some kind of error.

I'm starting to get mad about it because it doesn't seem like I'm getting any help from DVC.
Hmm, WEIRD! Did you try contacting any other number besides member services? Do they have a technical support number?
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June 2010: Alaska Cruise
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"Life without a vacation countdown is like a cupcake with no frosting."


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My Disney Countdown Counting down to: Our first Bay Lake Tower stay
37 days 22 hours 56 minutes
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Old 03-02-2009   #15 (permalink)
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Re: DVC site

Quote:
Originally Posted by WishUponAStar View Post
Hmm, WEIRD! Did you try contacting any other number besides member services? Do they have a technical support number?
I'm going to put my DH on this tomorrow. He's an IT guy so I think they speak the same language. It seems like my password is wrong but it HAS to be right (my computer saved it) and I've also tried all my passwords even tough I knew they weren't the right ones. I know my user name is correct because the nice CM I spoke to yesterday could see that but couldn't see or edit my password.
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1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas

My Disney Countdown Counting down to: Beach Club here we come
256 days 3 hours 56 minutes
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