DisneyOnline headache!!!

**MissDisney** · 06-01-2005

FRUSTRATED AS ALL GET-OUT!
I cannot log into my online account... it keeps telling me my member name is wrong, or my password is wrong -- even that my birthdate is wrong!!! I have been trying everything!
I finally got an email address for the Help Department... and voila! An automated response telling me to check out the (useless) FAQ section!
I need to talk to an actual person who can help me.
Any ideas!!!!!?????

brumcg · 06-01-2005

MissDisney,

I think the same thing happened to me. Check out my post here . By following the instructions on the Faq (there's a link to it in that post), I was e-mailed all of my ID's and passwords that I've ever used at Disney sites. 1 of those combinations was the one the login site was looking for...and it was a combination that I never remember using...ever...

Bruce

queensmama · 06-01-2005

That was happening to me last week. I just waited it out.

**MissDisney** · 06-01-2005

Thanks Bruce... but to do that, you have to have the correct birthdate!!! How, after 40+ years, I no longer have the correct birthdate, I don't know!

Grrrrrrrr.

**MissDisney** · 06-01-2005

OK... Bruce, that site also had a phone number to call if you have trouble with your kid's account. Guess what? I have trouble with ALL teh accounts, so I am now on hold to talk to a person...
But the hold music is really good! I am listening to a Splash Mountain Medley, Home On The Range, and other cool stuff from Radio Disney...

**ddoll** · 06-01-2005

Disney's site is not user friendly at all. And just when you think you've got it figured out, they change it all around again.

You'd think for a company that has so many smart, innovative people working for them, they could come up with a better website.

brumcg · 06-01-2005

We also talked to someone at a Disney help desk somewhere. Like all help desks, it was very frustrating... Good luck!

**MissDisney** · 06-01-2005

I changed my thread's frown icon to a THUMBS UP icon -- thanks to Bruce and especially to cast member MELISSA at Disney Online, who took a long time to fix all our problems with the accounts!!!

Disney Rocks!

lovemysons · 06-01-2005

Yahoo! That's great that you got it straightened out. Nothing more frustrating than technology, huh??

**Dana** · 06-01-2005

Miss Disney -
I am so glad that Melissa was able to help you. Computers are so furstrating at times.

Cinderellafifi · 06-01-2005

I recently had trouble, too. Since I am always "Cinderellafifi" for my Disney related sites (and most others

) I just could not understand why they were telling me "I" didn't exist, but someone with that user name did when I tried to activate another account, in an abundance of caution. After playing around with a couple of Disney sites, Disney Online, Disney.Go, I eventually was permitted to log in...It was a pain.

Glad it worked out for you!!

06-01-2005	#1 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,552	DisneyOnline headache!!! FRUSTRATED AS ALL GET-OUT! I cannot log into my online account... it keeps telling me my member name is wrong, or my password is wrong -- even that my birthdate is wrong!!! I have been trying everything! I finally got an email address for the Help Department... and voila! An automated response telling me to check out the (useless) FAQ section! I need to talk to an actual person who can help me. Any ideas!!!!!????? __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009 Last edited by MissDisney; 06-01-2005 at 12:03 PM.

06-01-2005	#2 (permalink)
brumcg Mouse Meister Join Date: Feb 2002 Posts: 1,299	Re: DisneyOnline headache!!! MissDisney, I think the same thing happened to me. Check out my post here . By following the instructions on the Faq (there's a link to it in that post), I was e-mailed all of my ID's and passwords that I've ever used at Disney sites. 1 of those combinations was the one the login site was looking for...and it was a combination that I never remember using...ever... Bruce __________________ My Disney Countdown Counting down to: Our March 2010 Spring Break trip! 116 days 15 hours 13 minutes

06-01-2005	#3 (permalink)
queensmama VMK Know-it-all Join Date: May 2004 Location: Stuck with the Children of the Corn Posts: 1,821	Re: DisneyOnline headache!!! That was happening to me last week. I just waited it out. __________________ Did you ever know that you are my hero!

06-01-2005	#4 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,552	Re: DisneyOnline headache!!! Thanks Bruce... but to do that, you have to have the correct birthdate!!! How, after 40+ years, I no longer have the correct birthdate, I don't know! Grrrrrrrr. __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

06-01-2005	#5 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,552	Re: DisneyOnline headache!!! OK... Bruce, that site also had a phone number to call if you have trouble with your kid's account. Guess what? I have trouble with ALL teh accounts, so I am now on hold to talk to a person... But the hold music is really good! I am listening to a Splash Mountain Medley, Home On The Range, and other cool stuff from Radio Disney... __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

		MouseBuzz.com > Mouscellaneous > The Mouse Trap
DisneyOnline headache!!!

06-01-2005	#6 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,257	Re: DisneyOnline headache!!! Disney's site is not user friendly at all. And just when you think you've got it figured out, they change it all around again. You'd think for a company that has so many smart, innovative people working for them, they could come up with a better website. __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 17 days 5 hours 13 minutes

06-01-2005	#7 (permalink)
brumcg Mouse Meister Join Date: Feb 2002 Posts: 1,299	Re: DisneyOnline headache!!! We also talked to someone at a Disney help desk somewhere. Like all help desks, it was very frustrating... Good luck! __________________ My Disney Countdown Counting down to: Our March 2010 Spring Break trip! 116 days 15 hours 13 minutes

06-01-2005	#8 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,552	Re: DisneyOnline headache!!! I changed my thread's frown icon to a THUMBS UP icon -- thanks to Bruce and especially to cast member MELISSA at Disney Online, who took a long time to fix all our problems with the accounts!!! Disney Rocks! __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

06-01-2005	#9 (permalink)
lovemysons Less than 30 to go! Join Date: Oct 2004 Location: In my house Posts: 7,712	Re: DisneyOnline headache!!! Yahoo! That's great that you got it straightened out. Nothing more frustrating than technology, huh?? __________________ Dopey is the boss of us. Missing the madness. Peppy is still my partner in crime. Is that you, Pu? Fabulous avatar, courtesy of the fabulous Mr. R2Go! ´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxx´¨)Make just one person happy. ´¨) My Disney Countdown Counting down to: Holidays full of magic 9 days 9 hours 43 minutes

06-01-2005	#10 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 23,782	Re: DisneyOnline headache!!! Miss Disney - I am so glad that Melissa was able to help you. Computers are so furstrating at times. __________________ ~82 off-site~91 off-site~97 ASMusic~ ~00 ASMovies~02 Wilderness Lodge~04 Animal Kingdom Lodge~ ~05 Animal Kingdom Lodge & Polynesian~ ~05 Port Orleans French Quarter~06 Old Key West~ ~07 Port Orleans French Quarter~08 Old Key West~ ~09 Saratoga Springs~10 Port Orleans Fench Quarter~ My Disney Countdown Counting down to: 10 day do all or die trying trip. 271 days 22 hours 13 minutes

06-01-2005	#11 (permalink)
Cinderellafifi Mouse Meister Join Date: Dec 2001 Location: S. Florida, Baby! Posts: 1,058	Re: DisneyOnline headache!!! I recently had trouble, too. Since I am always "Cinderellafifi" for my Disney related sites (and most others ) I just could not understand why they were telling me "I" didn't exist, but someone with that user name did when I tried to activate another account, in an abundance of caution. After playing around with a couple of Disney sites, Disney Online, Disney.Go, I eventually was permitted to log in...It was a pain. Glad it worked out for you!! __________________ A whole year without a Disney visit leads to a crabby family DC's Tinkerbell is a very special fairy! A dream is a wish your heart makes...

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