[Dana]

Originally Posted by woohoo

that was what I was wondering- I hate that seperate ressie thing since they have been known to make us change rooms or mess us up entirely!

I hope it would work- I just sent another email-

I hate the seperate ressie too, but would do it for the sake of free dining ..lol Let me know how you make out. I am curious about the answer. In a perfect world, you will be able to add the night and still get the dining. Crossing fingers that is the case, but have feeling that it isn't.

[Turnwrench]

Hello, everyone. Yes, it's true, Mickey is vacationing in Europe. I've been juggling his workload and mine and I sincerely apologize to those who might have not gotten the level of service we pride ourselves on.

Please, if you still have any outstanding issues at all please e-mail me directly at scott@mouseketrips.com and mention this thread. I will get your issues taken care of immediately.

Thanks for being patient with us.

[woohoo]

thanks - I did get an email from you last night. I just wrote back

[unamadreditre]

PMed Scott this morning
.
.
.
.
.
.
.
.
.
.
.
.
.
.
emailed Scott (twice)

.
.
.
.
.
.
.
.
.
.

,
.
.
.................................................. ........still waiting for an answer.

[Dana]

Originally Posted by unamadreditre

PMed Scott
.
.
.
.
.
.
.
.
.
emailed Scott (twice)

.
.
.
.
.
.
.
.
.................................................. ........still waiting for an answer.

I completely understand your frustration, but think you should perhaps just call them instead of emailing them since you haven't heard back that way. Did you try calling?? I hate that you have pending things with your vacation and would love to see this settled for you. Please do call. I am very surprised that your pms and emails were not answered by scott. Totally not like him. Are you checking your bulk files when checking your emails? For awhile there, they were going to by spam/bulk files for some reason. I kept thinking they weren't responding and here they were going to spam. Just call.

[unamadreditre]

Originally Posted by Dana

I completely understand your frustration, but think you should perhaps just call them instead of emailing them since you haven't heard back that way. Did you try calling?? I hate that you have pending things with your vacation and would love to see this settled for you. Please do call. I am very surprised that your pms and emails were not answered by scott. Totally not like him. Are you checking your bulk files when checking your emails? For awhile there, they were going to by spam/bulk files for some reason. I kept thinking they weren't responding and here they were going to spam. Just call.

He acknowledged the question this morning and said he was going to look into it today. He just hasn't answered the question yet. I would just like a little feedback is all. If he doesn't know, that fine, just tell me. It really isn't a big deal. I just feel like I was left hanging.

[Turnwrench]

Unadadreditre,

Just sent you a PM.

I did not receive your e-mails but did get your PM. I have been working with Disney today to resolve the problem. I was supposed to her back from them with a possible solution before they left for the day, but didn't. I will follow up first thing Monday morning to make sure the issue is resolved.

[unamadreditre]

Originally Posted by Turnwrench

Unadadreditre,

Just sent you a PM.

I did not receive your e-mails but did get your PM. I have been working with Disney today to resolve the problem. I was supposed to her back from them with a possible solution before they left for the day, but didn't. I will follow up first thing Monday morning to make sure the issue is resolved.

PM received. Thank you.