Nick Hotel...I wrote a complaint to Holiday Inn Guest Services

CaraMia · 11-01-2007

Several people I spoke with about our bad experience at the Nick Hotel encouraged me to write to the Holiday Inn's guest services. I found a place online to vent to them. I emailed the whole story to them and they responded with that they were going to follow-up with the general manager of the resort. We will see if they give us any type of refund or a free stay as they said they would.

**Dana** · 11-01-2007

I am glad that you voiced you opinioin to them officially. please keep us posted on this. I am very interested in hearing how they solve this issue.

Tinkerbelle67 · 11-01-2007

I hope you are able to get some kind of refund as it doesn't sound like you would like to return there anytme soon.

dakscott · 11-11-2007

Did you hear any thing yet???

tinkerbell0219 · 11-12-2007

Hi there,

Last year, we had a HORRIBLE time at the Nick Hotel. I went straight to the top...the GM of the Nick Hotel. I emailed him on a Thursday afternoon and his assistant was calling me by late Friday morning w/a 2-day FULL refund!!!!

We'll never stay there again and tell everyone we know not to stay there but at least the refunded our money!!!!

CaraMia · 11-13-2007

Still no word yet from them. If we (me and my friend) do not hear anything but the end of the week she is going to call the resort and talk to the GM.

Anyone happen to know who the top dog is there and an email address?

**ddoll** · 11-13-2007

I don't know if I'm getting a clear picture here: you're angry that they didn't let your DS go on the waterslide without a lifevest? When that was the hotel policy?

tnmom · 11-13-2007

Quote:

Originally Posted by ddoll

I don't know if I'm getting a clear picture here: you're angry that they didn't let your DS go on the waterslide without a lifevest? When that was the hotel policy?

I think I understand that it was the lack of consistency that bothered CaraMia and her friend.

Caseys Corner · 11-13-2007

Fixed!

CaraMia · 11-15-2007

Quote:

Originally Posted by tnmom

I think I understand that it was the lack of consistency that bothered CaraMia and her friend.

Exactly. There were children smaller then our boys going on the slide all weekend...and one of our two boys had gone on the slide like 6x in a row...all of a sudden on his 7th time they decide to start enforcing the rules? And they wouldnt allow my son, who is taller, on it at all. Even that morning we saw children smaller then our boys going on the slide without a vest. Same thing with the hot tub. The entire weekend we saw toddlers to tween age kids in the hot tub. Then when our boys go in it we are told it is against the rules and they had to get out. Even as we were talking with the lifeguard there were two toddlers in the hot tub. They were totally picking and choosing when they wanted to enfore the rules. Aside from all that, there really is not alot to do there on a bad weather day but they promote the place like there is. The food was awful and the room was very damp. The pool thing just put us over the edge.

11-01-2007	#1 (permalink)
CaraMia Big Cheese Join Date: Feb 2004 Posts: 935	Nick Hotel...I wrote a complaint to Holiday Inn Guest Services Several people I spoke with about our bad experience at the Nick Hotel encouraged me to write to the Holiday Inn's guest services. I found a place online to vent to them. I emailed the whole story to them and they responded with that they were going to follow-up with the general manager of the resort. We will see if they give us any type of refund or a free stay as they said they would.

11-01-2007	#2 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 23,782	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services I am glad that you voiced you opinioin to them officially. please keep us posted on this. I am very interested in hearing how they solve this issue. __________________ ~82 off-site~91 off-site~97 ASMusic~ ~00 ASMovies~02 Wilderness Lodge~04 Animal Kingdom Lodge~ ~05 Animal Kingdom Lodge & Polynesian~ ~05 Port Orleans French Quarter~06 Old Key West~ ~07 Port Orleans French Quarter~08 Old Key West~ ~09 Saratoga Springs~10 Port Orleans Fench Quarter~ My Disney Countdown Counting down to: 10 day do all or die trying trip. 268 days 12 hours 41 minutes

11-01-2007	#3 (permalink)
Tinkerbelle67 Mouse Meister Join Date: Jul 2004 Location: New Jersey Posts: 1,064	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services I hope you are able to get some kind of refund as it doesn't sound like you would like to return there anytme soon.

11-11-2007	#4 (permalink)
dakscott Senior Mouseketeer Join Date: Jul 2007 Location: Niceville, Florida Posts: 108	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services Did you hear any thing yet??? __________________ [font="Comic Sans MS"] Denise 1978-off site 1989-off-site 2001-off-site 2003-all star sports 2006-pop century Next trip March 2008/Pop Century

11-12-2007	#5 (permalink)
tinkerbell0219 Senior Mouseketeer Join Date: Mar 2004 Location: South Elgin, IL Posts: 286	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services Hi there, Last year, we had a HORRIBLE time at the Nick Hotel. I went straight to the top...the GM of the Nick Hotel. I emailed him on a Thursday afternoon and his assistant was calling me by late Friday morning w/a 2-day FULL refund!!!! We'll never stay there again and tell everyone we know not to stay there but at least the refunded our money!!!! __________________ December 2008 - Grand Floridian 2007 - Polynesian 2006 - Polynesian 2004 - Polynesian 2001 - Polynesian 1998 - Polynesian 1997 - Polynesian 1990 - Off-Site 1989 - Off-Site 1975-1985 (Annual Stay at Polynesian) Paige and Gavin's Mommy My Disney Countdown Counting down to: Mitrenga Family Christmas Vacation 2008

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Nick Hotel...I wrote a complaint to Holiday Inn Guest Services

11-13-2007	#6 (permalink)
CaraMia Big Cheese Join Date: Feb 2004 Posts: 935	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services Still no word yet from them. If we (me and my friend) do not hear anything but the end of the week she is going to call the resort and talk to the GM. Anyone happen to know who the top dog is there and an email address?

11-13-2007	#7 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,257	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services I don't know if I'm getting a clear picture here: you're angry that they didn't let your DS go on the waterslide without a lifevest? When that was the hotel policy? __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 13 days 19 hours 41 minutes

11-13-2007	#9 (permalink)
Caseys Corner Disney or Bust! Join Date: May 2005 Location: Southern New Jersey Posts: 1,568	Re: Nick Hotel...I wrote a complaint to Holiday Inn Guest Services Fixed! __________________ 1996 Dixie Landing 1999 All-Star Movies 2003 Port Orleans Riverside 2004 Pop Century 2005 Caribbean Beach 2006 Animal Kingdom 2006 Pop Century christmas in Disney 2007 Port Orleans French Quarter 2008 Port Orleans French Quarter 2009 All star Music My Disney Countdown Counting down to: Going home to the Mick! Trip 2009 is just a memory!

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