[mayrag]

I've been planning a trip for thanksgiving for months, I've always used Expedia as my travel agency, and after today, I will definitely continue doing so...
I have a credit card which doesn't have that great amount of money limit, this morning I thought I buy a package to go to Orlando FL for that week. When my credit card info was entered and click on purchase, we got a message saying that the departing flight was full, we clicked the back button and tried with another flight, but still got a message. So we decided to try somewhere else, we tried on Spiritair.com, and when I entered the credit card, I got a message that something was wrong. Then I called Spirit airlines directly to purchase it by phone and they told me my credit card have declined. We went to the ATM to check on the credit card balance, and guess what, Travelocity DID got my money from my credit card.
The supervisor Robert Rodriguez just hung up on me, I explained everything to a service rep, and when he couldn't help, I asked for a supervisor, Robert Rodriguez. They just tell me that the fault was not theirs, but from my credit card company that made a "merchant hold" for the money, to which I told him that if they wouldn't charge my credit card, I would have the money in my card and I could purchase it somewhere else. I asked him that since they had a hold of more than $1000 from me, to provide me with another travel option so I can continue with my travel plans, but he only told me that there was no other option for me.

If I try to purchase something in a website that is not available, they don't charge or hold my money for it, unless is on backorder and I authorize them to do it, nevertheless, they don't charge the card, they charge it when it is provided or sent. THey should not do this to people, now the only option I have is to wait until tomorrow to call my credit card bank and ask them to help me out.

I WILL DEFINITELY NOT BUY ANYTHING FROM TRAVELOCITY AGAIN< NEVER, EVEN IF IT IS MARKEDLY UNDERPRICED. I WILL CONTINUE DOING MY BUSINESS WITH EXPEDIA WHICH HAVE GREAT CUST SERVICE AND ALWAYS PROVIDE ME WITH GREAT SERVICE.

UPDATE- This morning, I talked with a very nice lady named Elena, who called my bank with me on the line listening, and they asked me to send my bank a letter explaining what happened. Everything was cleared, and I got to purchase my vacation already. Also, let me mention that they charge you $14.97 plus $1.00 for processing fees, which they don't tell you while you're purchasing from them. I found out when I called my bank and they gave me the charges made yesterday by Travelocity.
Thanks for being with me

[skeeternmunka]

thanks for the heads up!

[DisneyTeacher]

I am so sorry you are having such a hard time booking your trip, it should be a fun time not stressful. I hope you can get it cleared up tomorrow and book the flights you need.

[mickeymotto]

So sorry to hear of your problem.

It funny that I just read this post as I was planning on to do some research for our next vacation. I just HAVE to share this story with you all too....

About a year and a half ago I booked a cruise through Travelocity that stopped at several locations in Canada. My husband has relatives in Newfoundland and we wanted to take the children there to meet them. We selected a cruise that had Newfoundland as a port of call listed on the Travelocity website and booked it. We made numerous arrangements with other families members to meet us there (in Newfoundland) at the same time for a Family Reunion type vacation.

Weeks after the trip was booked, I was doing some research on another website regarding the cabin sizes and I noticed that the itinerary for our cruise on this site did NOT list Newfoundland as a port of call, but instead had Halifax. I was a little nervous and started checking other travel sites only to find out that the cruise we booked through Travelocity NEVER intended to stop in Newfoundland and it was an error on Travelocitys part.

To make a very long story short, after complaints and many letters and phone calls to Travelocity management we were refunded our money and given a credit toward our next trip. However, even after resloving the problem (which wasn't that easy) they still had Newfoundland listed as a Port of call on their website for 3 more weeks!!!!!! It wasn't until I contacted them again and the management personnel that I had been dealing with for weeks, that they corrected it.

Also, when I went to use my credit, I was to be given a personal agent to handle my reservation. Once we decided where we were now going, I emailed this agent to make our arrangemnets. This was the email I recieved back from him:

The credit Mr. XXXXX is offering in this email is for a future trip and is not valid on Cruises. This can be applied for air, car, hotel, or Last Minute deals.



If you have any questions please contact me.



Michael XXXXXXX

Can you believe that?!?!? Anyway, the manager I delt originally with was so apologetic at that point we got a double credit!

We did go on our cruise and had a great time, but I would NEVER trust Travelocity with a future trip because of my experience with them also.

I just felt this needed posted so that others can see it wasn't a one time thing. Always double check info on other sites to be safe. Errors can be made and are understandable, but how they deal with them once informed is what truely shows their quality of customer service!

Buyer Beware.

[Jen]

Sorry you had this problem, but now I know it's not just me....


We ALSO had a problem with Travelocity!!!

In January, we booked two separate stays at an Orlando villas type resort for our first and last two nights outside of the WDW resort.

They charged us for both. But only one the first was actually booked with the resort. I wound up late for Caveyfest and out an extra $160 ( did get a refund from Travelocity six weeks later....) trying to get the villas for the two nights...

Never again!!!

[Experiment6-2-6]

Sorry to hear that you had problems..

I use expedia or priceline.

Never had a problem, except when I used priceline for an airline ticket.

When things went bad, I discovered my ticket was not treated as an equal..

Told myself that I would never use priceline for airline tickets ever again..

[kimberlym322]

Sorry to hear that, but I could have told ya that.........they always mess up and never want to say it is their fault. I work at a motel and go throw this on an everyday basies. I had one woman last week make a res for a non smoking room the guy told her it was non smoking and she booked it, she called to the motel to ask some questions about the room and such and that is when she found out it was smoking. when she called and talked to me I gave her a better room NON SMOKING for what she was paying them for a cheap room. Also for everyones FYI they say they dont charge you any fees or what have you, but if you look at the places website or call them you will get the room for less then what they are chargeing you. they were charging the woman 338.00 for a room and they were only paying 244.00 for the room. when she called us we got her in for the better room for what she was paying them all the way around.......So always look before you book with them!!!!

[alexatdisney]

"...338.00 for a room and they were only paying 244.00 for the room..."

wow that is a big charge

[Jen]

Originally Posted by kimberlym322

Sorry to hear that, but I could have told ya that.........they always mess up and never want to say it is their fault. I work at a motel and go throw this on an everyday basies. I had one woman last week make a res for a non smoking room the guy told her it was non smoking and she booked it, she called to the motel to ask some questions about the room and such and that is when she found out it was smoking. when she called and talked to me I gave her a better room NON SMOKING for what she was paying them for a cheap room. Also for everyones FYI they say they dont charge you any fees or what have you, but if you look at the places website or call them you will get the room for less then what they are chargeing you. they were charging the woman 338.00 for a room and they were only paying 244.00 for the room. when she called us we got her in for the better room for what she was paying them all the way around.......So always look before you book with them!!!!

Good advice!!!

[phayes93]

HEY Mousketeers, here's something I want you always to remember:


MOUSKETRIPS!!!!!

See ya real soon!

[lovemysons]

Yikes! Sorry you had to go through that!