SWA revelations

**MissDisney** · 03-03-2009

SWA has been so excellent in its booking policies that I actually just called them on the phone to see if everything was in the system -- because booking had gone so smoothly it seemed impossible!

Here's what happened:

We booked a flight for travel last month for three people, but we were unable to take it. So we cancelled the day before the trip, and the total amount of funds for the reservation were placed into an account.

A couple of weeks later, I re-booked the trip, but for two people instead of three. During the online booking session, I clicked on that account, the funds from the cancelled flight popped up and I applied it to the new tickets. There was still a balance.

This morning, I booked another trip for two and the account popped up again, and there were the remaining funds, still waiting to be used, and with one click, the amount was deducted from the new flight and I used a credit card to pay the balance.

So I ask you -- HOW IS IT POSSIBLE that an airline is running this smoothly? Am I missing something? We have yet to actually get on a plane, though I traveled SWA a lot many years ago. But if the flights run as smoothly as reservations, it will be the start of a beautiful friendship.

And the icing on the cake is the WEB ONLY FARES! That Ding! program is so incredibly dirt cheap.I am still stunned.

leslieh · 03-03-2009

I wish that SW would fly out of Charlotte!! We have driven to RDU before to fly SW, but it's not worth the 2.5 hour trip each way when we are so close to CLT.

Glad for you, though!! Those Dings sound great.

**Dopey** · 03-03-2009

Quote:

Originally Posted by leslieh

I wish that SW would fly out of Charlotte!! We have driven to RDU before to fly SW, but it's not worth the 2.5 hour trip each way when we are so close to CLT.

Glad for you, though!! Those Dings sound great.

I wish that too. I have to fly out of a small airport north of Detroit/Chicago. I have 2 airlines to choose from

lovemysons · 03-03-2009

Its funny how we have come to expect things to not run smoothly, that when they do actually run smoothly, we are surprised! I think SWA is a great airline, from top to bottom.

jo-jo · 03-03-2009

I love that the credit from one person's ticket can be applied to another person's flight. Over the last few yrs between my kids and I, we have had credit going back and forth depending who is flying when.

Unique1 · 03-03-2009

We have just made reservations for our July Disney trip with SWA.

We have never flown this airline before and so far they have been helpful with all of my questions.

We chose SWA because of the credit if necessary to cancel policy and the baggage fees (oh yea there are none unless you over pack or care to take extra baggage). We have a family member who is very ill and hopefully we won't have to cancel and rebook, but it is nice to know that you can.

I agree Ding is great!

Unique1

**ddoll** · 03-03-2009

It's too bad the other airlines don"t learn from SWA's success.

Unique1 · 03-03-2009

I agree totaly, well I'll let you know when I get back.

Unique1

Dawn · 03-03-2009

We have only ever flown SWA to Orlando and have never had a problem. Plus if the price drops you can adjust your ticket price and the balance goes back into that account. The flights have always been right on time or early. One exception being when we were delayed in Orlando because of a large nasty thunder storm moving up the east coast. And I would rather be delayed in that case.

Just remember that you have to use the funds with one year from the time you booked the first flight they were used for.

Unique1 · 03-03-2009

Thanks for the info.

Unique1

Andrea · 03-03-2009

I couldn't agree more.

My experiences with Southwest are when I've used their free flight coupons that a friend gets for frequent flying.

I couldn't believe it: Reserve exactly the flight you want. Any flight. When it's time to fly, present the coupon at check-in. Receive ticket. Fly.

Simple, easy... amazing.

Minniefan17 · 03-03-2009

Well I must say that I have never flown SW and never will. When I worked at the airport I saw everyday how they overbook flights, get short with customers and never offer anything free.

But as I like to say you get what you pay for and their is a reason they are cheap. Maybe if they ever get on board with Magical express I will but until then it is Delta for me.

sue299 · 03-03-2009

I

Southwest!

Fares are great, always had a good flight, everything has always been smooth for me.

WDW Rules · 03-03-2009

Quote:

Originally Posted by ddoll

It's too bad the other airlines don"t learn from SWA's success.

Amen. There isn't another airline out there that can compare. Sorry to say they don't fly out of our airport, but would fly them in a heart beat if they did.

**Dana** · 03-03-2009

I am so glad that you are having a great experience with SWA. I used them for the first time in January to go to Nashville and again in February to go to WDW. I cannot even imagine going back to Spirit. Their service is top notch. Flawless flights both times. I was initially put off with their seating policy, but truly found it to be better than when you have assigned seats. They have my business for every trip in the future.

03-03-2009	#1 (permalink)
MissDisney Moderator Join Date: Feb 2004 Posts: 8,544	SWA revelations SWA has been so excellent in its booking policies that I actually just called them on the phone to see if everything was in the system -- because booking had gone so smoothly it seemed impossible! Here's what happened: We booked a flight for travel last month for three people, but we were unable to take it. So we cancelled the day before the trip, and the total amount of funds for the reservation were placed into an account. A couple of weeks later, I re-booked the trip, but for two people instead of three. During the online booking session, I clicked on that account, the funds from the cancelled flight popped up and I applied it to the new tickets. There was still a balance. This morning, I booked another trip for two and the account popped up again, and there were the remaining funds, still waiting to be used, and with one click, the amount was deducted from the new flight and I used a credit card to pay the balance. So I ask you -- HOW IS IT POSSIBLE that an airline is running this smoothly? Am I missing something? We have yet to actually get on a plane, though I traveled SWA a lot many years ago. But if the flights run as smoothly as reservations, it will be the start of a beautiful friendship. And the icing on the cake is the WEB ONLY FARES! That Ding! program is so incredibly dirt cheap.I am still stunned. __________________ Disneyland Moderator Disneyland Hotel 1987; Dixie Landings 1993; Dixie Landings 1997; Caribbean Beach 1998; Boardwalk Villas 1999; Vistana Resort 2001; Dixie Landings 2002; Vistana Resort 2002; Marriott Royal Palm Villas 2004; Vistana Resort 2006; Marriott Cypress Harbour 2007; Boardwalk Villas 2008; AKV Kidani 2009; Saratoga Springs 2009

03-03-2009	#2 (permalink)
leslieh Drawing a blank here... Join Date: Jun 2004 Location: Not close enough to WDW Posts: 1,900	Re: SWA revelations I wish that SW would fly out of Charlotte!! We have driven to RDU before to fly SW, but it's not worth the 2.5 hour trip each way when we are so close to CLT. Glad for you, though!! Those Dings sound great. __________________ Leslie Avatar: The royal toilet in Cinderella Castle Suite (really!) 1974,1998,1999,2000- offsite 2001- offsite, CBR 2002- offsite, POR 2003- offsite, CSR 2004- PC, FW Cabins, POFQ 2005- off-site 2006- PC, offsite, PC 2007- WL, FW, offsite, WL 2008- PC, AKL, BW, offsite, Poly, FW Cabins, BCV 2009- Beach Club Villas, AKV Concierge, SSR, Beach Club Villas, Bay Lake Tower My Disney Countdown Counting down to: Our first stay at our newest DVC home- BLT! 41 days 10 hours 4 minutes

03-03-2009	#4 (permalink)
lovemysons Less than 30 to go! Join Date: Oct 2004 Location: In my house Posts: 7,655	Re: SWA revelations Its funny how we have come to expect things to not run smoothly, that when they do actually run smoothly, we are surprised! I think SWA is a great airline, from top to bottom. __________________ Dopey is the boss of us. Missing the madness. Peppy is still my partner in crime. Is that you, Pu? Fabulous avatar, courtesy of the fabulous Mr. R2Go! ´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxx´¨)Make just one person happy. ´¨) My Disney Countdown Counting down to: Holidays full of magic 24 days 9 hours 4 minutes

03-03-2009	#5 (permalink)
jo-jo Mouse Meister Join Date: Aug 2004 Posts: 2,206	Re: SWA revelations I love that the credit from one person's ticket can be applied to another person's flight. Over the last few yrs between my kids and I, we have had credit going back and forth depending who is flying when.

03-03-2009	#6 (permalink)
Unique1 Mouseketeer Join Date: Mar 2008 Location: New York Posts: 80	Re: SWA revelations We have just made reservations for our July Disney trip with SWA. We have never flown this airline before and so far they have been helpful with all of my questions. We chose SWA because of the credit if necessary to cancel policy and the baggage fees (oh yea there are none unless you over pack or care to take extra baggage). We have a family member who is very ill and hopefully we won't have to cancel and rebook, but it is nice to know that you can. I agree Ding is great! Unique1 __________________ BEST FRIENDS DISNEY WORLD 2003 WILL POST A NEW BEST FRIENDS PHOTO ON OUR RETURN! JULY 2009 CBR! 1999_FORT WILDERNESS CAMP GROUND 2003_ALL STAR SPORTS 2004_ALL STAR SPORTS 2005_ALL STAR SPORTS 2006_ALL STAR SPORTS 2009_CARIBBEAN BEACH RESORT

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SWA revelations

03-03-2009	#7 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,253	Re: SWA revelations It's too bad the other airlines don"t learn from SWA's success. __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 32 days 4 hours 34 minutes

03-03-2009	#8 (permalink)
Unique1 Mouseketeer Join Date: Mar 2008 Location: New York Posts: 80	Re: SWA revelations I agree totaly, well I'll let you know when I get back. Unique1 __________________ BEST FRIENDS DISNEY WORLD 2003 WILL POST A NEW BEST FRIENDS PHOTO ON OUR RETURN! JULY 2009 CBR! 1999_FORT WILDERNESS CAMP GROUND 2003_ALL STAR SPORTS 2004_ALL STAR SPORTS 2005_ALL STAR SPORTS 2006_ALL STAR SPORTS 2009_CARIBBEAN BEACH RESORT

03-03-2009	#9 (permalink)
Dawn Senior Mouseketeer Join Date: Sep 2004 Location: Just South enough to be considered a Southerner Posts: 432	Re: SWA revelations We have only ever flown SWA to Orlando and have never had a problem. Plus if the price drops you can adjust your ticket price and the balance goes back into that account. The flights have always been right on time or early. One exception being when we were delayed in Orlando because of a large nasty thunder storm moving up the east coast. And I would rather be delayed in that case. Just remember that you have to use the funds with one year from the time you booked the first flight they were used for. __________________ ~Dawn It's never too late to be who you might have been ~George Eliot ~June '82 off site~Sept '00 off site ~Sept '02 off site ~Oct '04 off site ~Feb '06 off site ~Jan '07 OKW~June '07 off site~Jan '09 OKW My Disney Countdown Counting down to: Anniversary trip for the Food and Wine Festival Eating and drinking our way around the world

03-03-2009	#10 (permalink)
Unique1 Mouseketeer Join Date: Mar 2008 Location: New York Posts: 80	Re: SWA revelations Thanks for the info. Unique1 __________________ BEST FRIENDS DISNEY WORLD 2003 WILL POST A NEW BEST FRIENDS PHOTO ON OUR RETURN! JULY 2009 CBR! 1999_FORT WILDERNESS CAMP GROUND 2003_ALL STAR SPORTS 2004_ALL STAR SPORTS 2005_ALL STAR SPORTS 2006_ALL STAR SPORTS 2009_CARIBBEAN BEACH RESORT

03-03-2009	#11 (permalink)
Andrea Dole Whip Apostate Join Date: Mar 2005 Location: Shasta in my heart Posts: 2,813	Re: SWA revelations I couldn't agree more. My experiences with Southwest are when I've used their free flight coupons that a friend gets for frequent flying. I couldn't believe it: Reserve exactly the flight you want. Any flight. When it's time to fly, present the coupon at check-in. Receive ticket. Fly. Simple, easy... amazing. __________________ x´¨) x¸.•´ ¸.•´¨"...make sure you don't grow up stupid.¸.•´¨) (¸.•´xxxxxxxxxxxxIt's bad for the world."xxxxxxxxxxx ¸.•´ xxxxxxxxxxxxx--Tami Taylor, Friday Night Lightsxxxxxxxxxx(¸.•`* My Disney Countdown Counting down to: I have absolutely nothing to look forward too. :-(

03-03-2009	#12 (permalink)
Minniefan17 Junior Mouseketeer Join Date: Jan 2009 Location: Louisville, KY Posts: 28	Re: SWA revelations Well I must say that I have never flown SW and never will. When I worked at the airport I saw everyday how they overbook flights, get short with customers and never offer anything free. But as I like to say you get what you pay for and their is a reason they are cheap. Maybe if they ever get on board with Magical express I will but until then it is Delta for me. __________________ Jen My World trips July 1986 : Stayed outside the world March 2008 : Port Orleans Riverside March 2009 : Port Orleans French Quarter Back from visiting our World I miss it already!

03-03-2009	#13 (permalink)
sue299 Mouse Meister Join Date: Mar 2007 Location: Rural Valley, PA Posts: 1,288	Re: SWA revelations I Southwest! Fares are great, always had a good flight, everything has always been smooth for me. __________________ POFQ Nov 13-19, 2009 - can't wait FREE DINING POP Sept 19-27, 2008 Great trip - Free Dining -MNSSHP POP Nov 2007- It was WONDERFUL -MVMCP Nov 1996 AS Sports My Disney Countdown Counting down to: Next Trip to Disney World 5 days 10 hours 34 minutes

03-03-2009	#15 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 23,775	Re: SWA revelations I am so glad that you are having a great experience with SWA. I used them for the first time in January to go to Nashville and again in February to go to WDW. I cannot even imagine going back to Spirit. Their service is top notch. Flawless flights both times. I was initially put off with their seating policy, but truly found it to be better than when you have assigned seats. They have my business for every trip in the future. __________________ ~82 off-site~91 off-site~97 ASMusic~ ~00 ASMovies~02 Wilderness Lodge~04 Animal Kingdom Lodge~ ~05 Animal Kingdom Lodge & Polynesian~ ~05 Port Orleans French Quarter~06 Old Key West~ ~07 Port Orleans French Quarter~08 Old Key West~ ~09 Saratoga Springs~10 Port Orleans Fench Quarter~ My Disney Countdown Counting down to: 10 day do all or die trying trip. 286 days 21 hours 34 minutes

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