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Old 04-02-2008   #16 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

WOW that is great... I am so happy that you got upgraded ... can't wait to hear more/
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Old 04-02-2008   #17 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

So glad to hear that everything worked out well for you and the girls!
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Old 04-02-2008   #18 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

I am so glad everything worked out and yay better resort to boot ...
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Old 04-02-2008   #19 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Oh man, I am so glad it worked out for you, and an upgrade, as well. Hurry back with more!

I sure hope that All Stars CM gets a talking to from the powers that be!
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Old 04-02-2008   #20 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

You had me sitting at the edge of my chair there.
Now I cannot wait to read about your awesome trip *tapping foot, waiting*
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Old 04-02-2008   #21 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

I think at first I would get that sinking feeling in the pit of my stomach, then I would want to get sick, wondering if I had made the mistake. I think you handled it pretty good.....My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation?
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Old 04-02-2008   #22 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Good for you for keeping your composure, b/c I don't think I could have done the same! Glad to hear the rest of the weekend was awesome, and I am looking forward to hearing all about it!
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Old 04-02-2008   #23 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Quote:
Originally Posted by mickeysgirlz
Can you believe the final thing he said to me was, "If you can produce the reservation, I might be able to help!"
This comment would have thrown me into a huge, loud Jersey-style fit of rage, even if it was right in front of kids. I am furious right now, and I am sitting comfortably in my own den!

But I am glad Marsha was there to save the day!!! Pass her name around, evryone... Marsha Marsha Marsha!
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Old 04-02-2008   #24 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

I could feel my blood pressure rising while I was reading that!! Glad they straightened it all out for you.
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Old 04-02-2008   #25 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

I am glad everything worked out. I can't wait to read your TR.
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Old 04-02-2008   #26 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

The tears would have started in about 2 secs. My DH who would have had a heart attack from his blood pressure going with the roof.

So glad it work out.
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Old 04-02-2008   #27 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Quote:
Originally Posted by mickeysgirlz
20 minutes later . . . she comes back! "I've found the problem and I have good news . . . we are moving you over to CSR . . . you did make the change, and you do have a reservation, same rate better hotel" WOW! Now that is the Disney Hospitality I am USED TOO!!!!
I would have loved that upgrade- CSR is our favorite mod! That pool is the best!!

SOOOOO glad it worked out- I was getting sick to my stomach reading your first few posts!
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Old 04-02-2008   #28 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Quote:
Originally Posted by mickeysgirlz
Can you believe the final thing he said to me was, "If you can produce the reservation, I might be able to help!"

I was fuming . . . So I walk away and around the corner . . . the girls are getting upset too . . . then I had an idea. I dialed 407-W-Disney . . . go back to the source from where I MADE the reservation.

So I explain the WHOLE DARN STORY AGAIN and I am told to hold on . . . I am then connected to a supervisor named MARSHA (YAY FOR HER!) She informs me that they were having MAJOR computer issues, and that reservations were being made, but when they clicked enter, it wasn't registering!!

She could see that I called in an altered my reservation . . . she just had to get to the bottom of it . . .she asked me to hold and told me it could be awhile!

20 minutes later . . . she comes back! "I've found the problem and I have good news . . . we are moving you over to CSR . . . you did make the change, and you do have a reservation, same rate better hotel" WOW! Now that is the Disney Hospitality I am USED TOO!!!

She also told me that the manager could have done the same thing I did and should have offered too . . . she was going to write to inquire with the "front-end" team at the Sports to see why I was treated in such a matter and just turned away!

I mean COME ON NOW . . . I drove 2.5 hours . . . what about the folks that fly 2.5+ hours . . . to be told "Sorry, no rooms, can't help you" was so upsetting and unhelpful and SO UNDISNEY LIKE!

But with a little Faith, Trust And Pixiedust . . . we got our Happy Ending!
Glad it worked out! What a great manger at ASsports
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Old 04-02-2008   #29 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

WOW....I was on the edge of my seat!!!!! I am soooooo glad that everything was resolved (I could just imagine how worried your kids were getting just watching you deal with that situation).

CAN'T WAIT TO READ MORE!!!!!!!
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Old 04-02-2008   #30 (permalink)
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Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR

Thanks everybody . . . when I was typing it all up I thought "Do they really want to hear all this??" Glad you are all here for the and support!

LEARN FROM THIS: Never leave that confirmation at home BECAUSE even though I had the RIGHT RESERVATION NUMBER, it was still pulling up the non-updated info on their end!!

ultim8jeep- "My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation?"


I was thinking the SAME THING, when I got home and printed the reservation and it was all there in black and white! I asked when I called back to get my refund (I had to pay for the whole weekend AGAIN, and then be refunded)

and I was told . . . there were A LOT of overbookings and most people were sent to CSR or CBR . . . BUT HOW MANY PEOPLE FORFEITED THEIR DEPOSITS AND WENT OFF-SITE, because they were told the resorts were SOLD OUT???

Central booking was NOT communicating with the front desk of the resorts . . . that's FOR SURE!!!!
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