Mickeysgirlz "What do you mean you can't find my reservation?" TR - Page 2

dac921 · 04-02-2008

WOW that is great... I am so happy that you got upgraded ... can't wait to hear more/

MickeyEars · 04-02-2008

So glad to hear that everything worked out well for you and the girls!

tiggerlover1971 · 04-02-2008

I am so glad everything worked out and yay better resort to boot ...

**packerbeth** · 04-02-2008

Oh man, I am so glad it worked out for you, and an upgrade, as well. Hurry back with more!

I sure hope that All Stars CM gets a talking to from the powers that be!

**Dopey** · 04-02-2008

You had me sitting at the edge of my chair there.
Now I cannot wait to read about your awesome trip *tapping foot, waiting*

ultim8jeep · 04-02-2008

I think at first I would get that sinking feeling in the pit of my stomach, then I would want to get sick, wondering if I had made the mistake. I think you handled it pretty good.....My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation?

MickeyMcFizzle · 04-02-2008

Good for you for keeping your composure, b/c I don't think I could have done the same! Glad to hear the rest of the weekend was awesome, and I am looking forward to hearing all about it!

**MissDisney** · 04-02-2008

Quote:

Originally Posted by mickeysgirlz

Can you believe the final thing he said to me was, "If you can produce the reservation, I might be able to help!"

This comment would have thrown me into a huge, loud Jersey-style fit of rage, even if it was right in front of kids. I am furious right now, and I am sitting comfortably in my own den!

But I am glad Marsha was there to save the day!!! Pass her name around, evryone... Marsha Marsha Marsha!

lovemysons · 04-02-2008

I could feel my blood pressure rising while I was reading that!! Glad they straightened it all out for you.

yankeevttch · 04-02-2008

I am glad everything worked out. I can't wait to read your TR.

jo-jo · 04-02-2008

The tears would have started in about 2 secs. My DH who would have had a heart attack from his blood pressure going with the roof.

So glad it work out.

leslieh · 04-02-2008

Quote:

Originally Posted by mickeysgirlz

20 minutes later . . . she comes back! "I've found the problem and I have good news . . . we are moving you over to CSR . . . you did make the change, and you do have a reservation, same rate better hotel" WOW! Now that is the Disney Hospitality I am USED TOO!!!!

I would have loved that upgrade- CSR is our favorite mod! That pool is the best!!

SOOOOO glad it worked out- I was getting sick to my stomach reading your first few posts!

Princessbaby · 04-02-2008

Quote:

Originally Posted by mickeysgirlz

Can you believe the final thing he said to me was, "If you can produce the reservation, I might be able to help!"

I was fuming . . .

So I walk away and around the corner . . . the girls are getting upset too . . . then I had an idea. I dialed 407-W-Disney . . . go back to the source from where I MADE the reservation.

So I explain the WHOLE DARN STORY AGAIN and I am told to hold on . . . I am then connected to a supervisor named MARSHA (YAY FOR HER!) She informs me that they were having MAJOR computer issues, and that reservations were being made, but when they clicked enter, it wasn't registering!!

She could see that I called in an altered my reservation . . . she just had to get to the bottom of it . . .she asked me to hold and told me it could be awhile!

20 minutes later . . . she comes back! "I've found the problem and I have good news . . . we are moving you over to CSR . . . you did make the change, and you do have a reservation, same rate better hotel" WOW! Now that is the Disney Hospitality I am USED TOO!!!

She also told me that the manager could have done the same thing I did and should have offered too . . . she was going to write to inquire with the "front-end" team at the Sports to see why I was treated in such a matter and just turned away!

I mean COME ON NOW . . . I drove 2.5 hours . . . what about the folks that fly 2.5+ hours . . . to be told "Sorry, no rooms, can't help you" was so upsetting and unhelpful and SO UNDISNEY LIKE!

But with a little Faith, Trust And Pixiedust . . . we got our Happy Ending!

Glad it worked out! What a great manger at ASsports

JustaT · 04-02-2008

WOW....I was on the edge of my seat!!!!! I am soooooo glad that everything was resolved (I could just imagine how worried your kids were getting just watching you deal with that situation).

CAN'T WAIT TO READ MORE!!!!!!!

mickeysgirlz · 04-02-2008

Thanks everybody . . . when I was typing it all up I thought "Do they really want to hear all this??" Glad you are all here for the

and support!

LEARN FROM THIS: Never leave that confirmation at home BECAUSE even though I had the RIGHT RESERVATION NUMBER, it was still pulling up the non-updated info on their end!!

ultim8jeep- "My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation?"

I was thinking the SAME THING, when I got home and printed the reservation and it was all there in black and white! I asked when I called back to get my refund (I had to pay for the whole weekend AGAIN, and then be refunded)

and I was told . . . there were A LOT of overbookings and most people were sent to CSR or CBR . . . BUT HOW MANY PEOPLE FORFEITED THEIR DEPOSITS AND WENT OFF-SITE, because they were told the resorts were SOLD OUT???

Central booking was NOT communicating with the front desk of the resorts . . . that's FOR SURE!!!!

04-02-2008	#16 (permalink)
dac921 I need to get a life besides MouseBuzz!! Join Date: Jan 2006 Location: Somewhere between PA and WDW Posts: 3,835	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR WOW that is great... I am so happy that you got upgraded ... can't wait to hear more/ __________________ Dee Avatar: Mr & Mrs. Grumpy! MBers that we have meet: Princess Tesse/Rosebud/Val & Princess Alyssia/TinFan/KarlieBug/Bransworth/LISALOVESMICKEY/Angell1975/Timkelmom/Rowdy/KingOMiami **Coronado Springs w/my Parents- 9/19-9/27/08 Hilton WDW - 4/07 w/Miss SMIG!!! * Hilton WDW - 10/06 * POR - 9/06 * CB 11/96 * USASMIG789 My Amanda (Nikki) http://www.sunshinerewards.com/signup.php?r=13100 My Disney Countdown Counting down to:** Celebrating MissSMIG Sweet 16! 292 days 18 hours 42 minutes

04-02-2008	#17 (permalink)
MickeyEars Big Cheese Join Date: Jan 2008 Location: Hopefully someday closer to WDW! Posts: 505	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR So glad to hear that everything worked out well for you and the girls! __________________ Wishing Everyone a Day filled with Disney Dreaming! 1994 October: Our Honeymoon: Beach Club Resort 1997 April: POFQ 2003 February: POFQ (first trip with the kids) / October: All Star Sports (our anniversary get-a-way) 2004 September: Coronado Springs (We survived Hurricane Jeanne) 2007 Jan: POFQ / Aug: Caribbean Beach 2008 August: All Star Sports (just me and DH ) December: Wilderness Lodge My Disney Countdown Counting down to: Holiday Time with Mickey 14 days 21 hours 2 minutes

04-02-2008	#18 (permalink)
tiggerlover1971 Official bouncer of DC Join Date: Aug 2002 Location: 100 acre woods Posts: 4,080	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR I am so glad everything worked out and yay better resort to boot ... __________________ Cheryl ^i^ * Postcard Pixie * ^i^ ~ Sharing the Disney magic ~ woohoo only 20 more pounds to go to goal weight

04-02-2008	#19 (permalink)
packerbeth when can I go back? WHEN? Join Date: Jul 2006 Location: not Disney World...yet Posts: 2,154	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR Oh man, I am so glad it worked out for you, and an upgrade, as well. Hurry back with more! I sure hope that All Stars CM gets a talking to from the powers that be! __________________ Contemporary - November 1981 - Villas - June 1986 - Sunshine Foundation - May 2001 - Beach Club Villas - January 2007 -All Star Music- September 2007 - Polynesian - April 2008 - All Star Music - September 2008

04-02-2008	#20 (permalink)
Dopey Marti suffers from MIBS Join Date: Sep 2004 Location: In the middle of the madness Posts: 9,586	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR You had me sitting at the edge of my chair there. Now I cannot wait to read about your awesome trip tapping foot, waiting __________________ WDW Theme Parks moderator x´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´Accordion players are sexy(¸.•` ´¨) Limser was my first MB friend ~ Pepperstink is my cheesy friend Doughnut, HB and Limser are my Michigan Martini Madness cohorts MissDisney is the better cookie baker Llama says she craves a real, juicy discussion. Let's discuss that, shall we!? My Disney Countdown Counting down to:* HiHo-HiHo-off to WDW I go... 62 days 20 hours 37 minutes

		MouseBuzz.com > Mouscellaneous > Trip Reports
Mickeysgirlz "What do you mean you can't find my reservation?" TR

04-02-2008	#21 (permalink)
ultim8jeep Mouseketeer Join Date: Sep 2006 Location: VA Posts: 69	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR I think at first I would get that sinking feeling in the pit of my stomach, then I would want to get sick, wondering if I had made the mistake. I think you handled it pretty good.....My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation? __________________ off site WDW '74, off site WDW '91, off site DL '98, AS-Movies '07, POP '09

04-02-2008	#22 (permalink)
MickeyMcFizzle Boo to You! Join Date: Jul 2005 Location: Canadialand Posts: 1,537	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR Good for you for keeping your composure, b/c I don't think I could have done the same! Glad to hear the rest of the weekend was awesome, and I am looking forward to hearing all about it!

04-02-2008	#24 (permalink)
lovemysons Do you know what I know? Join Date: Oct 2004 Location: In my house Posts: 6,341	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR I could feel my blood pressure rising while I was reading that!! Glad they straightened it all out for you. __________________ Dopey is the boss of us. Missing the madness. Peppy is still my partner in crime. Is that you, Pu? Fabulous avatar, courtesy of the fabulous Mr. R2Go! ´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxx´¨)All you need is love!´¨) My Disney Countdown Counting down to: Back to POFQ!!! 122 days 3 hours 2 minutes

04-02-2008	#25 (permalink)
yankeevttch Big Cheese Join Date: Jul 2007 Location: Augusta, GA Posts: 649	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR I am glad everything worked out. I can't wait to read your TR. __________________ Christina Salet May, Oct,Nov 06,April and Sept 08 POP Sept-oct 07 POFQ Nov- Dec 07 All Star Music My Disney Countdown Counting down to: 30th Birthday trip 9 days 4 hours 32 minutes

04-02-2008	#26 (permalink)
jo-jo Mouse Meister Join Date: Aug 2004 Posts: 1,608	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR The tears would have started in about 2 secs. My DH who would have had a heart attack from his blood pressure going with the roof. So glad it work out.

04-02-2008	#29 (permalink)
JustaT Big Cheese Join Date: Jun 2007 Posts: 824	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR WOW....I was on the edge of my seat!!!!! I am soooooo glad that everything was resolved (I could just imagine how worried your kids were getting just watching you deal with that situation). CAN'T WAIT TO READ MORE!!!!!!! __________________ AVATAR: THE GIRLS MEET ALICE 1980- WDW Offsite ~ 1993- WDW Offsite ~ 2002-WDW Offsite (honeymoon) ~ December 2007- WDW Port Orleans French Quarter & MVMCP My Disney Countdown Counting down to: Our planning but not confirmed trip to WDW 370 days 20 hours 32 minutes

04-02-2008	#30 (permalink)
mickeysgirlz Crazy 4 Disney! Join Date: Jun 2007 Location: 2.5 hours South of WDW! Posts: 3,944	Re: Mickeysgirlz "What do you mean you can't find my reservation?" TR Thanks everybody . . . when I was typing it all up I thought "Do they really want to hear all this??" Glad you are all here for the and support! LEARN FROM THIS: Never leave that confirmation at home BECAUSE even though I had the RIGHT RESERVATION NUMBER, it was still pulling up the non-updated info on their end!! ultim8jeep- "My question is if the manager could have looked up all the info for himself and didn't, what would he have done if you produced a copy of your reservation?" I was thinking the SAME THING, when I got home and printed the reservation and it was all there in black and white! I asked when I called back to get my refund (I had to pay for the whole weekend AGAIN, and then be refunded) and I was told . . . there were A LOT of overbookings and most people were sent to CSR or CBR . . . BUT HOW MANY PEOPLE FORFEITED THEIR DEPOSITS AND WENT OFF-SITE, because they were told the resorts were SOLD OUT??? Central booking was NOT communicating with the front desk of the resorts . . . that's FOR SURE!!!! __________________ -JEN 24 trips to the Happiest Place on Earth! 2008 CHRISTMAS TRIP-CSR 12/20-12/25 SURPRISE TRIP! 3 days for FREE! 3/27/09 - 4/3/09 "All our dreams can come true, if we have the courage to pursue them." —Walt Disney Yippee I met some members: Wishy, Val, Princess Alyssa and ddoll My Disney Countdown Counting down to: Christmas time with Mickey and Friends . . . can't wait! 27 days 13 hours 32 minutes

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