Booking Package

**cinderbella** · 05-31-2006

Ok..so I just had an ODD Disney moment.

I just called to order my MNSSHP tickets and i gave the dude my name and zip code and stuff and he said that my information was wrong?

HE said that someone named Mary ________ (insert my last name here) was using my last name and zipcode and booking stuff..
Now, I am a little confused because he just asked for my name, zip code and then when I gave him my address he asked if I moved..so..is there just some lady who went to Disney with my last name that lives in my town and this guy just not smart and obviously could not understand the difference between Christen and Mary........OR..........should I be worried?
Because you can't just call and give your name and have things charged without giving a number..right?

Also, my next question is..once you book a package do they usually send you a confirmation or something? I booked it on the phone and I have tried to go to My Int. on www.disneyworld.com but it can't pull up the reservation...i am a perfectionist and Dave made the reservation and i just want to make sure everything is right...
does any of this make sense?

NokeyNose · 05-31-2006

I would be a bit concerned!!! Di dthey say a card was given to secure the payment?

jk8 · 05-31-2006

The website is tied to email right, so they can verify what all of your info is and hers. That does sounds strange and not totally out of the question that the CM did not know what they were talking about.

**cinderbella** · 05-31-2006

irregarldess...(i love that word!)
I am going to have Dave check today

momofaprincess · 05-31-2006

There is something definatly weird about that!!!

I was able to pull up our reservation online my going to "my vacation" and then you put in your confirmation number and phone number.

You should also get a confirmation in the mail that shows your exact package, tickets, room, etc.

hope that mess with that other woman (hopefully just someone else in your town with the same last name!) gets cleared up!

unamadreditre · 05-31-2006

I thought you could only pull up your information online if you made your reservations online not over the phone........ then again I may be completely wrong

momofaprincess · 05-31-2006

i actually made my reservation over the phone then was able to also pull it up online (only after putting in my conf # and phone #) and i have also been making payments on our vacation online too.

**Dana** · 05-31-2006

It's sounds like you had a newish CM. Call back bella. You will get a new answer.

**cinderbella** · 05-31-2006

Quote:

Originally Posted by Dana

It's sounds like you had a newish CM. Call back bella. You will get a new answer.

we did call back and everything is OK with the package AND the tickets I purchased....Dave asked the CM he talked too (who was very nice AND educated) and she said that the original CM probaly misheard my name and someone else in my zipcode had my last name as was named mary..hmm..well..what can i say..i am a worrier..but i still cant pull the reservation up online

bethishooked · 05-31-2006

I've had experiences like this also. Our last trip, I had to correct them 3 times with my address. For some reason, every time they would pull up my name, they had my Mom's address, which at that time, she had never been to Disney! Also, this time with our trip, I just received my 4th reservation confirmation. Not sure what's going on there, but by the 4th time, I'm positive that they have my reservations!

EmpressJenny · 06-01-2006

I'm a worrier too, Bella, but I agree w/Dana - if you get a different CM you almost always get a different answer.

Erin · 06-01-2006

They do pull it up by last name sometimes, because I have been asked if I was calling about husband's ex-wife

and my stepdad. Um. No.

tiggerfan74 · 06-01-2006

Quote:

Originally Posted by unamadreditre

I thought you could only pull up your information online if you made your reservations online not over the phone........ then again I may be completely wrong

YOu are half right. It used to be that way, but has recently changed and now you can view your res. online even if you booked on the phone.

dznygrl · 06-01-2006

Geez, thank goodness everything ended up being okay!

That would have freaked me out!!

ARIEL · 06-02-2006

Quote:

Originally Posted by dznygrl

Geez, thank goodness everything ended up being okay!

That would have freaked me out!!

couldn't have said it better dznygrl! I would have been climbing the walls if that was me!

05-31-2006	#1 (permalink)
cinderbella Crackhead Moderator Join Date: Oct 2004 Location: south carolina Posts: 7,226	Booking Package Ok..so I just had an ODD Disney moment. I just called to order my MNSSHP tickets and i gave the dude my name and zip code and stuff and he said that my information was wrong? HE said that someone named Mary ________ (insert my last name here) was using my last name and zipcode and booking stuff.. Now, I am a little confused because he just asked for my name, zip code and then when I gave him my address he asked if I moved..so..is there just some lady who went to Disney with my last name that lives in my town and this guy just not smart and obviously could not understand the difference between Christen and Mary........OR..........should I be worried? Because you can't just call and give your name and have things charged without giving a number..right? Also, my next question is..once you book a package do they usually send you a confirmation or something? I booked it on the phone and I have tried to go to My Int. on www.disneyworld.com but it can't pull up the reservation...i am a perfectionist and Dave made the reservation and i just want to make sure everything is right... does any of this make sense? __________________ WDW Restaurants and Resorts Moderator Bella I Deltaco. My Disney Countdown Counting down to: A baby is coming!!!! The baby is here..or at least it should be soon.

05-31-2006	#2 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,535	Re: Booking Package I would be a bit concerned!!! Di dthey say a card was given to secure the payment? __________________ Shannon 1988~Off Property 1999~Off Property 2000~Dixie Landings 2006~OKW (1st DVC Trip) 2007~BWV 2008~SSR 2009~BWV My Disney Countdown Counting down to: Hoping for a Bay Lake Stay 319 days 3 hours 27 minutes

05-31-2006	#3 (permalink)
jk8 Disney Cruise Alumni Join Date: Jul 2004 Location: IN - the Tiki Tiki Tiki Tiki Tiki Room Posts: 2,546	Re: Booking Package The website is tied to email right, so they can verify what all of your info is and hers. That does sounds strange and not totally out of the question that the CM did not know what they were talking about. __________________ Julie 2008 OKW - first DVC stay! 2008 WL and Disney Magic Western! 2007 POFQ 2006 Pop Century 2006 CR & 7 day Disney Magic Eastern!!! 2004 POP Century 2004 offsite My Disney Countdown Counting down to: 2010 Disney Magic Cruise 130 days 22 hours 23 minutes

05-31-2006	#4 (permalink)
cinderbella Crackhead Moderator Join Date: Oct 2004 Location: south carolina Posts: 7,226	Re: Booking Package irregarldess...(i love that word!) I am going to have Dave check today __________________ WDW Restaurants and Resorts Moderator Bella I Deltaco. My Disney Countdown Counting down to: A baby is coming!!!! The baby is here..or at least it should be soon.

05-31-2006	#5 (permalink)
momofaprincess and a prince too.... Join Date: Mar 2006 Location: Northeast PA--pike county Posts: 1,845	Re: Booking Package There is something definatly weird about that!!! I was able to pull up our reservation online my going to "my vacation" and then you put in your confirmation number and phone number. You should also get a confirmation in the mail that shows your exact package, tickets, room, etc. hope that mess with that other woman (hopefully just someone else in your town with the same last name!) gets cleared up! __________________ ~Melissa~ My Disney Countdown Counting down to: gotta get a lease!! 11 days 8 hours 27 minutes

		MouseBuzz.com > Walt Disney World > WDW Resorts
Booking Package

05-31-2006	#6 (permalink)
unamadreditre Killer of threads! Join Date: Apr 2006 Posts: 1,553	Re: Booking Package I thought you could only pull up your information online if you made your reservations online not over the phone........ then again I may be completely wrong __________________ ´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxxx ~Redtire~ *´¨)

05-31-2006	#7 (permalink)
momofaprincess and a prince too.... Join Date: Mar 2006 Location: Northeast PA--pike county Posts: 1,845	Re: Booking Package i actually made my reservation over the phone then was able to also pull it up online (only after putting in my conf # and phone #) and i have also been making payments on our vacation online too. __________________ ~Melissa~ My Disney Countdown Counting down to: gotta get a lease!! 11 days 8 hours 27 minutes

05-31-2006	#8 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 23,782	Re: Booking Package It's sounds like you had a newish CM. Call back bella. You will get a new answer. __________________ ~82 off-site~91 off-site~97 ASMusic~ ~00 ASMovies~02 Wilderness Lodge~04 Animal Kingdom Lodge~ ~05 Animal Kingdom Lodge & Polynesian~ ~05 Port Orleans French Quarter~06 Old Key West~ ~07 Port Orleans French Quarter~08 Old Key West~ ~09 Saratoga Springs~10 Port Orleans Fench Quarter~ My Disney Countdown Counting down to: 10 day do all or die trying trip. 271 days 12 hours 27 minutes

05-31-2006	#10 (permalink)
bethishooked Big Cheese Join Date: Jan 2004 Location: Illinois Posts: 914	Re: Booking Package I've had experiences like this also. Our last trip, I had to correct them 3 times with my address. For some reason, every time they would pull up my name, they had my Mom's address, which at that time, she had never been to Disney! Also, this time with our trip, I just received my 4th reservation confirmation. Not sure what's going on there, but by the 4th time, I'm positive that they have my reservations! __________________ Sept, 2002 Animal Kingdom Lodge Sept, 2003 Caribean Beach Resort Jan, 2005 Animal Kingdom Lodge Aug, 2006 Animal Kingdom Lodge (1 Night PopCentury) June, 2007 Port Orleans French Quarter August, 2008 Animal Kingdom Lodge (1 Night Sports) April, 2009 POFQ - Beth & Mom Trip! My Disney Countdown Counting down to: BLT - MK View!!! 123 days 20 hours 27 minutes

06-01-2006	#11 (permalink)
EmpressJenny MB's Half-Yard President Join Date: Sep 2003 Location: St. Pete, FL Posts: 2,399	Re: Booking Package I'm a worrier too, Bella, but I agree w/Dana - if you get a different CM you almost always get a different answer. __________________ Grand Floridian: Honeymoon 2003 - Coronado Springs: Spring 2004 - Polynesian: Sept. 2004 - Animal Kingdom Lodge: Jan. 2005 - Grand Floridian: April 2005 - PORiverside: May 2005 - Beach Club Villas: May 2005 - Boardwalk Concierge: Sept. 2005 Rescuer of MK Froggies

06-01-2006	#12 (permalink)
Erin Scooter Princess Join Date: Sep 2002 Location: Welaka Posts: 9,771	Re: Booking Package They do pull it up by last name sometimes, because I have been asked if I was calling about husband's ex-wife and my stepdad. Um. No. __________________ Team Jake! http://www.twitter.com/IamBubbles www.facebook.com/scooterprincess

06-01-2006	#14 (permalink)
dznygrl aka dizzygirl Join Date: Jul 2003 Location: The breezy shore Posts: 9,335	Re: Booking Package Geez, thank goodness everything ended up being okay! That would have freaked me out!! __________________ Proud former 2-time Disneyland CM Avatar: Moooom, make Alice stop hugging me! 2000 ~ off-site 2002 ~ Polynesian 2003 ~ All-Star Movies 2008 ~ All-Star Music My Disney Countdown Counting down to: The girls' first trip to Disneyland! 40 days 16 hours 27 minutes

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New Fantasmic! dinner package booking	dab	Rumors and News	15	08-07-2005 09:36 PM
Winter Dream Maker Package for WDW!	mickey	Front Page News	3	09-19-2003 08:14 PM
Get $150 for booking a Disneyland Package!	mickey	Front Page News	1	06-30-2003 05:56 PM
All Star Sports Silver Dream Maker Package or CBR regular Dream Maker Package	jaw62901	WDW Resorts	2	03-30-2003 01:48 AM
I need Help Booking Vacation Package	stemikger	WDW Resorts	8	09-22-2002 08:10 PM

User Name		Remember Me?
Password