disappointed at the CR

mmartin · 05-01-2003

stayed at CR week of 4-20-03. Had 2 connecting rooms in N. Wing. Rooms were dirty, screen doors wouldn't slide open, numerous light bulbs were burnt out. In one room we had 2 bathrm. bulbs out for a complete 7 days. Complained & they said they would take care of it. Only screen door was fixed all week. For the price we paid, never again!

**mickey** · 05-01-2003

Welcome to DisneyCentral. Yes, the wing rooms at the Contemporary are in dire need of a rehab. The one thing to keep in mind though is that often the wing rooms are half of what the tower rooms are (they were just $159 for the early summer). You pay for the location of being on the monorail and close the Magic Kingdom.

Typically, I would suggest guests stay at the Wilderness Lodge rather than in the wing rooms.

BuzzLightyear · 05-02-2003

That is very dissappointing. Sorry to hear about that. You do pay a lot to stay anywhere at Disney, and that is totally unacceptable.
Thankfully it is the exception and not the norm.

dab · 05-02-2003

Sorry to hear about your trip Mmartin! Have you registered your email with the Disney web site? I filled out an online survey when I ordered my vacation planning DVD and then when we got back from our Jan trip at POR I recieved another online survey asking about POR. It was very thorough asking about service, the room, restaruants, pool, etc... I don't know how I was chosen to complete the survey but I like that they wanted my input. Perhaps it is surveys like these that prompt them to close a resort for rehab.? Just curious, did you make your concerns known during your stay? I've always found the staff to be overly helpful but haven't stayed at CR.

quartz7 · 05-02-2003

Sorry to hear about your rooms at the CR. But how did the rest of your trip go!!! I truly hope it was better then your room!!

Janelle

jeannej · 05-04-2003

That is why I never stay in the wings. Only the Tower. Sorry to hear about your room.

jeannej

tinkerbell · 05-04-2003

we had a stay one year at my fav the CBR and had some problems with housekeeping .. when we got home I sat down and wrote a letter saying how we had excepted better .. surprise surprise I recieved one back (and 5 CBR mugs) with a free night which we have never used ..but the thing is you should always let them know when things are not up to your expectiations (spelling?) just as I think you should let them know when they have exceeded your expectations. There is that envelope thats in your room .. use it !! and add your own comments.
I think this address is still good

Walt Disney World Guest Relations
P.O. Box 10000
Lake Buena Vista, FL 32830

05-01-2003	#1 (permalink)
mmartin Baby MouseBuzzer Join Date: May 2003 Posts: 3	disappointed at the CR stayed at CR week of 4-20-03. Had 2 connecting rooms in N. Wing. Rooms were dirty, screen doors wouldn't slide open, numerous light bulbs were burnt out. In one room we had 2 bathrm. bulbs out for a complete 7 days. Complained & they said they would take care of it. Only screen door was fixed all week. For the price we paid, never again!

05-01-2003	#2 (permalink)
mickey Administrator Join Date: Sep 2001 Posts: 6,232	Welcome to DisneyCentral. Yes, the wing rooms at the Contemporary are in dire need of a rehab. The one thing to keep in mind though is that often the wing rooms are half of what the tower rooms are (they were just $159 for the early summer). You pay for the location of being on the monorail and close the Magic Kingdom. Typically, I would suggest guests stay at the Wilderness Lodge rather than in the wing rooms. __________________ Frank Costanza: You can drop a grand in Disney World, like that.

05-02-2003	#3 (permalink)
BuzzLightyear MB Cast Member ® Join Date: Feb 2003 Location: Space Mountain Posts: 3,917	That is very dissappointing. Sorry to hear about that. You do pay a lot to stay anywhere at Disney, and that is totally unacceptable. Thankfully it is the exception and not the norm. __________________ 86,92,96 Offsite * 2002 AKL * 2003 BCV * 2004 Contemporary * 2005 WL * 2006 BWV* 2008 CSR * My Disney Countdown Counting down to: 108 days 19 hours 21 minutes

05-02-2003	#4 (permalink)
dab Perpetual Trip Planner Join Date: Aug 2002 Posts: 1,604	Sorry to hear about your trip Mmartin! Have you registered your email with the Disney web site? I filled out an online survey when I ordered my vacation planning DVD and then when we got back from our Jan trip at POR I recieved another online survey asking about POR. It was very thorough asking about service, the room, restaruants, pool, etc... I don't know how I was chosen to complete the survey but I like that they wanted my input. Perhaps it is surveys like these that prompt them to close a resort for rehab.? Just curious, did you make your concerns known during your stay? I've always found the staff to be overly helpful but haven't stayed at CR. __________________ http://www.magicalkingdoms.com/timer...8lwbwx9enz.png

05-02-2003	#5 (permalink)
quartz7 Mouse Meister Join Date: Jul 2002 Location: Parker, Colo Posts: 1,083	Sorry to hear about your rooms at the CR. But how did the rest of your trip go!!! I truly hope it was better then your room!! Janelle __________________ Janelle The very center of Disneyland! Proud Mama of DD Jazzy 14 DS Trevor 10 DC(cat) Tinkerbell 2 Offsite.......1992 Polynesian, Grand Floridian, Contempory.....1994 Disneyland Hotel.....2000, 2001, 2005 Polynesian......2004, 2006 Disneyland Hotel............June 2008, Oct. 2008 Disneyland Hotel.....June 2009

		MouseBuzz.com > Walt Disney World > WDW Resorts
disappointed at the CR

05-04-2003	#6 (permalink)
jeannej Senior Mouseketeer Join Date: May 2002 Location: South Florida Posts: 190	That is why I never stay in the wings. Only the Tower. Sorry to hear about your room. jeannej __________________ 1995- Contemporary Tower: waterview 1996- Poly waterview 1997- Poly waterview Contemporary Tower waterview 1998- Quality Inn Suites 2001- Coranado Springs Ranchos 7B 2003 - Nana's home Howard Johnson Plaza Resort 2004 - Spring Hill Suites at the Marriott Village Gaylord Palms Emerald Bay 2005 - November/Huricane Wilma Escapee Hampton Inn

05-04-2003	#7 (permalink)
tinkerbell Neverland Tour Guide ® Join Date: Apr 2002 Location: The Ark-La-Tex Posts: 7,596	we had a stay one year at my fav the CBR and had some problems with housekeeping .. when we got home I sat down and wrote a letter saying how we had excepted better .. surprise surprise I recieved one back (and 5 CBR mugs) with a free night which we have never used ..but the thing is you should always let them know when things are not up to your expectiations (spelling?) just as I think you should let them know when they have exceeded your expectations. There is that envelope thats in your room .. use it !! and add your own comments. I think this address is still good Walt Disney World Guest Relations P.O. Box 10000 Lake Buena Vista, FL 32830 __________________ Stinkerbell, so named by Darth Official Defender of Swiss Family Treehouse MB chitchatter. We don't need no stinkin' post counts Protect Texas!!! Arm A Dillo

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