Calling WDW....

lisalovesmickey · 06-03-2008

When you call WDW they have a recording that asks what are ya callin' for? Etc.

Then there is a question that says "Have you been to WDW since 2003? Press 1 for yes and 2 for no."

Why do they ask this?

For the record it breaks my heart that I have not been to WDW since 2003!

Lisa

jk8 · 06-03-2008

I don't know. I have wondered that myself.

b1wife · 06-03-2008

I'm totally guessing here, but maybe that was the year they started the dining plan???

dh464 · 06-03-2008

I have always wondered that myself.Also They ask how many time you have visited in that time frame.WHY

DayDreamer · 06-03-2008

That crossed my mind too. I was thinking it helps the cast member answering the call to know how much detail they may or may not need to give. No need to give basic info to a seasoned Disney veteran. I would imagine it would also help to speed up the response time too.

dznygrl · 06-03-2008

Quote:

Originally Posted by DayDreamer

That crossed my mind too. I was thinking it helps the cast member answering the call to know how much detail they may or may not need to give. No need to give basic info to a seasoned Disney veteran. I would imagine it would also help to speed up the response time too.

That's probably a really good explanation; I imagine if you haven't been there in a long time, the CM is encouraged to update you on what has changed since your last visit.

I've always wondered about that too! (And it was really depressing having to punch "no"....

) At least I can say I've been again now, yay!

KarenWDWCP · 06-04-2008

I think they want to know if you have been there in the last five years or not. If I remember correctly, it used to be "Have you been since 2002?" So I think they are trying to gauge if it has been more than five years since you have been there since presumably there would be a lot of changes in that time period.

I always assume that the questions are asked for what other have said above - to gauge if they need to direct your call to a more experienced or detail offering CM or if they can hand you off to someone with a little less experience or detailed info. But who knows?

It does frustrate me that even after I put in my reservation # or phone number, I still have to answer the questions every time I call. I wish there was a way to tie your phone number to the info in the system so they KNOW how many times you have been there.

12Amigos · 06-04-2008

I'm gonna call and put that I've haven't been in 5 years and pretend to know nothing. I'll see if they change the way they handle the call

.

This just gives me a reason to call and listen to the hold music!

nancyk · 06-04-2008

Quote:

Originally Posted by 12Amigos

I'm gonna call and put that I've haven't been in 5 years and pretend to know nothing. I'll see if they change the way they handle the call

.

This just gives me a reason to call and listen to the hold music!

I tried that, I didn't really notice much of a difference. It seems that every CM can at random give you a little more or less info.

lovemysons · 06-04-2008

Quote:

Originally Posted by nancyk

I tried that, I didn't really notice much of a difference. It seems that every CM can at random give you a little more or less info.

Yes, I have tried that as well. I haven't really noticed a difference in how they handle your calls.

lisalovesmickey · 06-04-2008

Quote:

Originally Posted by KarenWDWCP

It does frustrate me that even after I put in my reservation # or phone number, I still have to answer the questions every time I call. I wish there was a way to tie your phone number to the info in the system so they KNOW how many times you have been there.

I agree. I punch in my rese # then when the operator picks upthey ask what is your rese #.

Sometimes I think the recording was invented to keep the caller busy rather than accomplish something!

Lisa

lovemysons · 06-04-2008

Quote:

Originally Posted by lisalovesmickey

I agree. I punch in my rese # then when the operator picks upthey ask what is your rese #.

Sometimes I think the recording was invented to keep the caller busy rather than accomplish something!

Lisa

I couldn't agree more. It keeps us busy, thats all. We feel like we are getting somewhere this way, instead of just sitting on hold.

lisalovesmickey · 06-04-2008

Quote:

Originally Posted by lovemysons

I couldn't agree more. It keeps us busy, thats all. We feel like we are getting somewhere this way, instead of just sitting on hold.

Just put the music on and leave me alone!

Lisa

sydmacsmom · 06-04-2008

Disney asks all of those questions for marketing research. There are any number of ways they will utilize the information. For example, they use historical numbers to figure out when to offer free dining and they use the number of visits to figure out is there a time period that returning guests prefer - and then they try to figure out what it is you prefer and then try to offer those types of things at slower times. Just to name a few...

**cinderbella** · 06-04-2008

Quote:

Originally Posted by DayDreamer

That crossed my mind too. I was thinking it helps the cast member answering the call to know how much detail they may or may not need to give. No need to give basic info to a seasoned Disney veteran. I would imagine it would also help to speed up the response time too.

I think thats probably the right idea. The parks pretty much change every 5 years...maybe they give those calls to more seasoned CM's??

06-03-2008	#1 (permalink)
lisalovesmickey Chef Disney Join Date: Feb 2004 Location: Chicago, IL Posts: 1,766	Calling WDW.... When you call WDW they have a recording that asks what are ya callin' for? Etc. Then there is a question that says "Have you been to WDW since 2003? Press 1 for yes and 2 for no." Why do they ask this? For the record it breaks my heart that I have not been to WDW since 2003! Lisa __________________ I have a little Mickey in me! :) 1996 - All Star Music Resort 1999 - Port Orleans French Quarter 2008 - Wilderness Lodge 2010 - Polynesian!!!!!!!!!! Theres a great big beautiful tomorrow, shining at the end of every day.....just a dream away. My Disney Countdown Counting down to: We'll be at Disneyland for the day in 239 days 18 hours 43 minutes

06-03-2008	#2 (permalink)
jk8 Disney Cruise Alumni Join Date: Jul 2004 Location: IN - the Tiki Tiki Tiki Tiki Tiki Room Posts: 2,546	Re: Calling WDW.... I don't know. I have wondered that myself. __________________ Julie 2008 OKW - first DVC stay! 2008 WL and Disney Magic Western! 2007 POFQ 2006 Pop Century 2006 CR & 7 day Disney Magic Eastern!!! 2004 POP Century 2004 offsite My Disney Countdown Counting down to: 2010 Disney Magic Cruise 128 days 20 hours 39 minutes

06-03-2008	#3 (permalink)
b1wife Senior Mouseketeer Join Date: Apr 2008 Location: Texas Posts: 344	Re: Calling WDW.... I'm totally guessing here, but maybe that was the year they started the dining plan??? __________________ Rebecca in Texas proud wife to Prezcatz Paul "We're merrily on our way to nowhere." ~ J. Thaddeus Toad October 2000 Disneyland April 2005 All-Star Music December 2006 Shades of Green August 2008 Caribbean Beach Resort for Close To My Heart convention October 2008 Old Key West 1st DVC trip!! June 2009 Boardwalk Villas & Saratoga Springs Treehouse Villas June 2010 Grand Californian (Can't wait to go to Disneyland again!) My Disney Countdown Counting down to: A week at Disneyland with the kids and the sunshine 202 days 15 hours 43 minutes

06-03-2008	#4 (permalink)
dh464 Senior Mouseketeer Join Date: Feb 2008 Location: South Jersey Posts: 303	Re: Calling WDW.... I have always wondered that myself.Also They ask how many time you have visited in that time frame.WHY

06-03-2008	#5 (permalink)
DayDreamer The Executive Gentleman Join Date: Dec 2005 Location: Maryland Posts: 2,246	Re: Calling WDW.... That crossed my mind too. I was thinking it helps the cast member answering the call to know how much detail they may or may not need to give. No need to give basic info to a seasoned Disney veteran. I would imagine it would also help to speed up the response time too. __________________ Imaaaaaaginaaaation, imaaaaaginaaaation A dream can be a dream come true, With just that spark in me and you. 2008 - Polynesian & Vacation Village 2006 - Contemporary & Sheraton Vistana 2005 - Orange Lake 1996 - Offsite 1993 - Honeymoon Offsite 1986 - Offsite 1982 - Great Aunt's House 1980 - Great Aunt's House 1977 - Disneyland - Aunt's House

		MouseBuzz.com > Walt Disney World > WDW Resorts
Calling WDW....

06-04-2008	#7 (permalink)
KarenWDWCP Mouse Meister Join Date: Oct 2002 Location: Massachusetts Posts: 1,412	Re: Calling WDW.... I think they want to know if you have been there in the last five years or not. If I remember correctly, it used to be "Have you been since 2002?" So I think they are trying to gauge if it has been more than five years since you have been there since presumably there would be a lot of changes in that time period. I always assume that the questions are asked for what other have said above - to gauge if they need to direct your call to a more experienced or detail offering CM or if they can hand you off to someone with a little less experience or detailed info. But who knows? It does frustrate me that even after I put in my reservation # or phone number, I still have to answer the questions every time I call. I wish there was a way to tie your phone number to the info in the system so they KNOW how many times you have been there. __________________ Karen WDW College Program Alum Spring 2000 1984 - Contemporary ~ 1991 - Caribbean Beach ~ 1999 - Port Orleans French Quarter ~ 2000 - Vista Way (College Program) ~ 2001 - AllStar Music ~ 2002, 2003, 2005, 2006 & 2007 - Port Orleans Riverside ~ 2008 Beach Club ~2008 Animal Kingdom Lodge~ 2009 Saratoga Springs My Disney Countdown Counting down to: I'll be setting sail on the S.S. NKOTB in... 169 days 21 hours 43 minutes

06-04-2008	#8 (permalink)
12Amigos Senior Mouseketeer Join Date: Feb 2008 Location: Louisiana GEAUX TIGERS!!! Posts: 199	Re: Calling WDW.... I'm gonna call and put that I've haven't been in 5 years and pretend to know nothing. I'll see if they change the way they handle the call . This just gives me a reason to call and listen to the hold music! __________________ *Morgan* 2003 CB 2004 POR 2005 POR 2006 Off Site (Last MinuteChristmas Trip!) 2007 POR 2008 POR 2009 POR My Disney Countdown Counting down to: Going home!!!

06-04-2008	#14 (permalink)
sydmacsmom Senior Mouseketeer Join Date: Nov 2003 Location: Texas Posts: 214	Re: Calling WDW.... Disney asks all of those questions for marketing research. There are any number of ways they will utilize the information. For example, they use historical numbers to figure out when to offer free dining and they use the number of visits to figure out is there a time period that returning guests prefer - and then they try to figure out what it is you prefer and then try to offer those types of things at slower times. Just to name a few...

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