For Tinkerbell...

jmouse · 08-18-2003

The more I read and reread your bad experiences with the WDW staff, especially at the CBR, the more I believe you need to let someone know. After all they can't improve the staff's service if they don't know what the guests are experiencing, right?

If you want to let someone in charge know of your recent experiences, here are some addresses for you.

Mr. Dave Vermeulen
General Manager
Caribbean Beach Resort
Post Office Box 10,000
Lake Buena Vista, FL 32830-1000

Mr. Al Weiss
President
The Walt Disney World Resort
PO Box 10040
Lake Buena Vista, FL 32830

Mr. Phil Holmes
Vice President of the Magic Kingdom
PO Box 10000
Lake Buena Vista, FL 32830

tinkerbell · 08-18-2003

jmouse the worst .. most upsetting was the problem with getting the refridgerator. the second call I was kinda of begging ..the third I was threating them, that they would be paying for replacements!!
I wasnt going to mention this till I got to this part of the trip report ..but I do want to mention this one lovely sweet CM that was cleaning up around the tables at the Banana Cabana. we were sitting out there just enjoying the view and feeding the ducks, even talking to a couple at a table next to us on our next to last evening. She started cleaning around our table and began to talk to us .. asking how we were enjoying our stay .. I told her we loved the CBR.. but I asked her why there seemed to be so many on staff that were not as warm and friendly as they had always been in the past at the CBR and other resorts. I mentioned how we had had a problem getting wash clothes after none had been left in our room .. she insisted I write ..even went in and got me pen and paper ..she said I should let the General Manager know .. gave me his name. She said I wasnt supose to be having these kinds of problems. Then I began to feel awful for complaining :cry: I wanted to take it all back because of this one very sweet and very "disney" CM .. I do wish I had got her name .. but then I am so awful with remembering names if I hadnt wrote it down I would have forgot it. Then later I went in with Barbie because she wanted me to pre-order the lion king DVD and the girl that was trying to take our order was new and had problems .. that didnt bother me a bit because she was very nice and trying so hard .. she had to get help ..who still had problems then I think it must of been the manager who came out and helped and she was just what I expect a Disney CM to be like ..she was all smiles and asking about our stay, our time in the parks and where we were from. This is what we were use to.
Thanks for the addresses .. I want to really think before I write ... and be sure I am not just whining about things :)

CaribBeachNut · 08-18-2003

I just returned from CBR and I also had a bad experience.
This is the first time I've ever had a bad experience at CBR. However, the staff offered me a free upgrade to make up for it. So I am still happy with CBR.
Tink, I looked for your van but I didn't see it. I was scheduled for Jamaica, but someone didn't checkout of the room they gave me and never told the staff (so the CM said). When I opened the room door for the first time, the room was still occupied. Talk about a bad start to the vacation! I accepted a transfer to Aruba.

mickaholic4077 · 08-18-2003

I hope that you do write to all of the names listed and tell them exactly what happened during your stay. These folks do need to know what happened at their resort.

Goofette · 08-20-2003

Quote:

Originally posted by CaribBeachNut
I I was scheduled for Jamaica, but someone didn't checkout of the room they gave me and never told the staff (so the CM said). When I opened the room door for the first time, the room was still occupied. Talk about a bad start to the vacation! I accepted a transfer to Aruba.

OMG! That could be quite a surprise :laugh :laugh Not that it's funny, but, oh my, it could have been interesting to say the least (where's the blushing smiley when you need it ;) :D )

GrumpyDad · 08-22-2003

I do hope you folks write a well thought out letter to the appropriate parties. As I mentioned before, you might want to include the web address of these threads in your letter so that the manager can see what is being said about DCers experiances at their resorts.

We are booked into the CBR for this Novembers stay and after reading all the negatives here I am starting to have second thoughts. Last night my DW told her sister in Cleveland about our trip and they are thinking about joining us. The DDs are really looking forward to spending a week together, especially in WDW, however SIL is a very particular person and I wouldn't want to be "responsible" for choosing a "bad" resort! ! ! ! :nervous

Please let us know how things go.
-harry

tinkerbell · 08-22-2003

Quote:

Originally posted by GrumpyDad
I do hope you folks write a well thought out letter to the appropriate parties. As I mentioned before, you might want to include the web address of these threads in your letter so that the manager can see what is being said about DCers experiances at their resorts.

We are booked into the CBR for this Novembers stay and after reading all the negatives here I am starting to have second thoughts. Last night my DW told her sister in Cleveland about our trip and they are thinking about joining us. The DDs are really looking forward to spending a week together, especially in WDW, however SIL is a very particular person and I wouldn't want to be "responsible" for choosing a "bad" resort! ! ! ! :nervous

Please let us know how things go.
-harry

I wouldnt want anyone to not stay at a resort based on our experience, because it maybe isolated and hopefully not the norm. from what little phayes93 has posted so far his family had no problems at all :)
The CBR is just so beautiful and I would go right back today ..but I might be a bit more of a complainer *grin* if things were still not what I expected

roncss · 08-22-2003

Tinkerbell:

Thank you for your trip report and your concerns. We are going to CBR in Dec. for a Winter Dream Maker visit and you have given us a few things to watch for. I am new to this site and this is my first posting, so helpful hints are appreciated. Thanks again.

tinkerbell · 08-22-2003

Quote:

Originally posted by roncss
Tinkerbell:

Thank you for your trip report and your concerns. We are going to CBR in Dec. for a Winter Dream Maker visit and you have given us a few things to watch for. I am new to this site and this is my first posting, so helpful hints are appreciated. Thanks again.

roncss welcome to DisneyCentral :) I am sure you will have a wonderful trip!! If you look around disneycentral you will find more then just helpful hints .. you will find friendly warm people more then happy to want to help and to share your excitement. Of course we will all want to hear about your trip too! And hopefully you will let us know all your plans for your visit. I have always wanted to go around christmas time, my self!!

mickaholic4077 · 08-23-2003

Have you sent your letter yet,Tink? Please keep us apprised of any response you get from management.

tinkerbell · 08-23-2003

yes I have sent it off .. and I will post what ever reply if any I get :)

tinkerbell · 09-07-2003

I received a strange phone call this past friday. It was from someone at Disney. All she said was "we wanted to let you know we had received your letter and someone will be contacting you".

**DisneyTeacher** · 09-07-2003

I have heard of others getting the same call as that and they are followed up about two weeks later with another call from a CM asking about your concerns. Good luck, I hope the second calls takes care of the problems. I know your trip is over but others could benefit from your letter and phone call.

dab · 09-07-2003

That's promising news. I hope you will be able to express your concerns. Let us know if/when you get the 2nd call!

kcamozzi67 · 09-07-2003

tinkerbell, I hope you do get that second call re: your experience at CBR. After reading about what had happened, I felt very sad that the magic was not quite there. I have only stayed at the Port Orleans and have had only wonderful experiences. This Nov my DH and I are staying at CBR. I am excited about going, but nervous at the same time after hearing about others' experiences. I hope that a CM calls you as they said they would so that you can voice your concerns in person.

08-18-2003	#1 (permalink)
jmouse Mouse Meister Join Date: Apr 2003 Location: Maryland Posts: 1,370	For Tinkerbell... The more I read and reread your bad experiences with the WDW staff, especially at the CBR, the more I believe you need to let someone know. After all they can't improve the staff's service if they don't know what the guests are experiencing, right? If you want to let someone in charge know of your recent experiences, here are some addresses for you. Mr. Dave Vermeulen General Manager Caribbean Beach Resort Post Office Box 10,000 Lake Buena Vista, FL 32830-1000 Mr. Al Weiss President The Walt Disney World Resort PO Box 10040 Lake Buena Vista, FL 32830 Mr. Phil Holmes Vice President of the Magic Kingdom PO Box 10000 Lake Buena Vista, FL 32830

08-18-2003	#2 (permalink)
tinkerbell Neverland Tour Guide ® Join Date: Apr 2002 Location: The Ark-La-Tex Posts: 7,596	jmouse the worst .. most upsetting was the problem with getting the refridgerator. the second call I was kinda of begging ..the third I was threating them, that they would be paying for replacements!! I wasnt going to mention this till I got to this part of the trip report ..but I do want to mention this one lovely sweet CM that was cleaning up around the tables at the Banana Cabana. we were sitting out there just enjoying the view and feeding the ducks, even talking to a couple at a table next to us on our next to last evening. She started cleaning around our table and began to talk to us .. asking how we were enjoying our stay .. I told her we loved the CBR.. but I asked her why there seemed to be so many on staff that were not as warm and friendly as they had always been in the past at the CBR and other resorts. I mentioned how we had had a problem getting wash clothes after none had been left in our room .. she insisted I write ..even went in and got me pen and paper ..she said I should let the General Manager know .. gave me his name. She said I wasnt supose to be having these kinds of problems. Then I began to feel awful for complaining :cry: I wanted to take it all back because of this one very sweet and very "disney" CM .. I do wish I had got her name .. but then I am so awful with remembering names if I hadnt wrote it down I would have forgot it. Then later I went in with Barbie because she wanted me to pre-order the lion king DVD and the girl that was trying to take our order was new and had problems .. that didnt bother me a bit because she was very nice and trying so hard .. she had to get help ..who still had problems then I think it must of been the manager who came out and helped and she was just what I expect a Disney CM to be like ..she was all smiles and asking about our stay, our time in the parks and where we were from. This is what we were use to. Thanks for the addresses .. I want to really think before I write ... and be sure I am not just whining about things :) __________________ Stinkerbell, so named by Darth Official Defender of Swiss Family Treehouse MB chitchatter. We don't need no stinkin' post counts Protect Texas!!! Arm A Dillo

08-18-2003	#3 (permalink)
CaribBeachNut Big Cheese Join Date: Feb 2003 Location: Connecticut Posts: 910	Me too, but Staff Made up for it! I just returned from CBR and I also had a bad experience. This is the first time I've ever had a bad experience at CBR. However, the staff offered me a free upgrade to make up for it. So I am still happy with CBR. Tink, I looked for your van but I didn't see it. I was scheduled for Jamaica, but someone didn't checkout of the room they gave me and never told the staff (so the CM said). When I opened the room door for the first time, the room was still occupied. Talk about a bad start to the vacation! I accepted a transfer to Aruba. Last edited by CaribBeachNut; 08-18-2003 at 04:26 PM.

08-22-2003	#6 (permalink)
GrumpyDad Mouse Meister Join Date: Apr 2003 Location: Oak Park, IL Posts: 1,182	I do hope you folks write a well thought out letter to the appropriate parties. As I mentioned before, you might want to include the web address of these threads in your letter so that the manager can see what is being said about DCers experiances at their resorts. We are booked into the CBR for this Novembers stay and after reading all the negatives here I am starting to have second thoughts. Last night my DW told her sister in Cleveland about our trip and they are thinking about joining us. The DDs are really looking forward to spending a week together, especially in WDW, however SIL is a very particular person and I wouldn't want to be "responsible" for choosing a "bad" resort! ! ! ! :nervous Please let us know how things go. -harry __________________ . Jan 2008 Yacht Club ~* Jan 2007 Caribbean Beach Dec/Jan 2005/2006 Disney Poly / Disney Wonder New Years Trip Nov 2003 - Caribbean Beach ~* Nov 2002 – Coronado Springs ~ Feb 2001 – Boardwalk Feb 2000 – Swan ~~~~~ Feb 1999 – Yacht Club ~~~ Jan 1998 – Boardwalk Feb 1997 – Yacht Club ~~~ Jan 1996 – Beach Club ~~~ May 1995 - Swan Feb 1995 – Dixie Landings ~*~ May 1994 – Dolphin

08-22-2003	#8 (permalink)
roncss Senior Mouseketeer Join Date: Aug 2003 Location: Denver Colorado Posts: 329	Tinkerbell: Thank you for your trip report and your concerns. We are going to CBR in Dec. for a Winter Dream Maker visit and you have given us a few things to watch for. I am new to this site and this is my first posting, so helpful hints are appreciated. Thanks again. __________________ Off-Site WDW-1981 -- Treehouse Villas-1987 -- Marriott WDW-1992 -- Wilderness Lodge- April 1995 -- Off-Site WDW & CSR-May 1998 -- Wilderness Lodge-Jan 2002 -- Polynesian-Dec 2002 -- Caribbean Beach-Dec 2003

		MouseBuzz.com > Walt Disney World > WDW Resorts
For Tinkerbell...

08-18-2003	#4 (permalink)
mickaholic4077 Currently in Timeout! Join Date: Nov 2002 Location: 90 miles from The Mick!!!!! Posts: 6,181	I hope that you do write to all of the names listed and tell them exactly what happened during your stay. These folks do need to know what happened at their resort.

08-23-2003	#10 (permalink)
mickaholic4077 Currently in Timeout! Join Date: Nov 2002 Location: 90 miles from The Mick!!!!! Posts: 6,181	Have you sent your letter yet,Tink? Please keep us apprised of any response you get from management.

08-23-2003	#11 (permalink)
tinkerbell Neverland Tour Guide ® Join Date: Apr 2002 Location: The Ark-La-Tex Posts: 7,596	yes I have sent it off .. and I will post what ever reply if any I get :) __________________ Stinkerbell, so named by Darth Official Defender of Swiss Family Treehouse MB chitchatter. We don't need no stinkin' post counts Protect Texas!!! Arm A Dillo

09-07-2003	#12 (permalink)
tinkerbell Neverland Tour Guide ® Join Date: Apr 2002 Location: The Ark-La-Tex Posts: 7,596	I received a strange phone call this past friday. It was from someone at Disney. All she said was "we wanted to let you know we had received your letter and someone will be contacting you". __________________ Stinkerbell, so named by Darth Official Defender of Swiss Family Treehouse MB chitchatter. We don't need no stinkin' post counts Protect Texas!!! Arm A Dillo

09-07-2003	#13 (permalink)
DisneyTeacher Super Moderator Join Date: Jan 2003 Location: WDW in my dreams Posts: 18,308	I have heard of others getting the same call as that and they are followed up about two weeks later with another call from a CM asking about your concerns. Good luck, I hope the second calls takes care of the problems. I know your trip is over but others could benefit from your letter and phone call. __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas My Disney Countdown Counting down to: Beach Club here we come 239 days 13 hours 48 minutes

09-07-2003	#14 (permalink)
dab Perpetual Trip Planner Join Date: Aug 2002 Posts: 1,604	That's promising news. I hope you will be able to express your concerns. Let us know if/when you get the 2nd call! __________________ http://www.magicalkingdoms.com/timer...8lwbwx9enz.png

09-07-2003	#15 (permalink)
kcamozzi67 Senior Mouseketeer Join Date: Feb 2003 Location: Vancouver, BC Canada Posts: 134	tinkerbell, I hope you do get that second call re: your experience at CBR. After reading about what had happened, I felt very sad that the magic was not quite there. I have only stayed at the Port Orleans and have had only wonderful experiences. This Nov my DH and I are staying at CBR. I am excited about going, but nervous at the same time after hearing about others' experiences. I hope that a CM calls you as they said they would so that you can voice your concerns in person.

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