Raglan Road and Disney Dining Experience card

Park Hopper · 11-02-2005

I've read several complaints on other boards that the new Irish pub, Raglan Road, isn't honoring the 20 percent Disney Dining Experience discount even though the restaurant is listed on WDW literature as accepting the card. The management apparently has been quite argumentative over not accepting the card, claiming Disney's literature is a "misprint." There also have been reports of the restaurant staff complaining about having to accept WDW room cards.

Has anyone here had a similar bad experience trying to use the DDE card at Raglan Road?

**ddoll** · 11-02-2005

I don't recall seeing it on the DDE list. In fact, it wsn't even built when I got my card. Where was it listed?

Does Planet Hollywood accept Disney room cards?

Park Hopper · 11-02-2005

Quote:

Originally Posted by ddoll

I don't recall seeing it on the DDE list. In fact, it wsn't even built when I got my card. Where was it listed?

Does Planet Hollywood accept Disney room cards?

According to what was posted on another board, Raglan Road was listed on a sheet of participating restaurants given to new DDE members when they picked up their temporary card(s) at WDW.

**DisneyTeacher** · 11-02-2005

I have read the same reviews, Park Hopper. I have read about guests being given a hard time because they wanted to pay with a Disney room key/room charge even though they take the room charge. I guess it's a pain and the guests have been told as much. I have also read reports where the staff complained about Disney guests. Not what I wanted to hear, I hope the staff is retrained and reports get better.

I hope they get the DDE problem taken care of, someone messed up on that one.

Park Hopper · 11-02-2005

I just sent an e-mail to the PI Raglan Road Irish pub requesting their DDE policy. I also told them of the negative comments multiplying on the Internet regarding their treatment of WDW guests. We'll see what kind of response I get.

quakercub · 11-02-2005

Well, if that keeps up, they won't be open long. Planet Hollywood gave us no trouble using the Disney room card/key. If Raglan Road doesn't respect its guests who are at Disney (odd, since they know they are on WDW property), they can count on being boycotted

**DisneyTeacher** · 11-02-2005

Quote:

Originally Posted by quakercub

If Raglan Road doesn't respect its guests who are at Disney (odd, since they know they are on WDW property), they can count on being boycotted

That's the strange part, they are on Disney property so one would think they would understand that better than 50% of business is going to be WDW guests. There are too many other restaurants to risk bad service at a WDW restaurant.

**lawwin** · 11-02-2005

I have a DDE and we are going in Dec. I really want to find out if my card will work at Raglan Road. My mother never could get one of those $50 gift cards for there, so we'll need the DDE to eat there.

**ddoll** · 11-02-2005

Gee....if they take it, I could use both my DDE and my $50 GC! That would be cool!

**DisneyTeacher** · 11-02-2005

Quote:

Originally Posted by lawwin

I have a DDE and we are going in Dec. I really want to find out if my card will work at Raglan Road. My mother never could get one of those $50 gift cards for there, so we'll need the DDE to eat there.

All the reports I have read on other boards say no, RR won't honor the DDE card. That may change but so far the news is not good.

Park Hopper · 11-03-2005

Quote:

Originally Posted by Park Hopper

I just sent an e-mail to the PI Raglan Road Irish pub requesting their DDE policy. I also told them of the negative comments multiplying on the Internet regarding their treatment of WDW guests. We'll see what kind of response I get.

Well, 24 hours later, and no response yet from Raglan Road. I'm going to call Disney and see what their take on it is.

Park Hopper · 11-03-2005

After speaking with the DDE folks, here's the official word: Raglan Road does NOT accept the Disney Dining Experience discount card. I was told Raglan Road initially agreed to be a participant -- that's why they were listed on some WDW literature as accepting the card -- but apparently didn't fully understand what they were agreeing to and subsequently backed out of the deal.

I told the CM I spoke with that there were reports of DDE card members being treated rudely at the restaurant, as well as problems with resort guests trying to use their room key/charge. The CM seemed horrified and said she would pass my comments on to her supervisor.

At any rate, now we know. It sure doesn't seem like the best way for a new restaurant to win customers.

Mickey Maniac · 11-03-2005

Boycott!!!!!!

**ddoll** · 11-03-2005

Well, it doesn't bother me. I wouldn't have known it was ever listed as a participant if i hadn't read it here.

I'm fine with it.

11-02-2005	#1 (permalink)
Park Hopper Mouse Meister Join Date: Mar 2003 Location: Orlando Posts: 1,255	Raglan Road and Disney Dining Experience card I've read several complaints on other boards that the new Irish pub, Raglan Road, isn't honoring the 20 percent Disney Dining Experience discount even though the restaurant is listed on WDW literature as accepting the card. The management apparently has been quite argumentative over not accepting the card, claiming Disney's literature is a "misprint." There also have been reports of the restaurant staff complaining about having to accept WDW room cards. Has anyone here had a similar bad experience trying to use the DDE card at Raglan Road? __________________ 30 Minutes from the Mouse

11-02-2005	#2 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,257	Re: Raglan Road and Disney Dining Experience card I don't recall seeing it on the DDE list. In fact, it wsn't even built when I got my card. Where was it listed? Does Planet Hollywood accept Disney room cards? __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 18 days 14 hours 22 minutes

11-02-2005	#4 (permalink)
DisneyTeacher Super Moderator Join Date: Jan 2003 Location: WDW in my dreams Posts: 18,305	Re: Raglan Road and Disney Dining Experience card I have read the same reviews, Park Hopper. I have read about guests being given a hard time because they wanted to pay with a Disney room key/room charge even though they take the room charge. I guess it's a pain and the guests have been told as much. I have also read reports where the staff complained about Disney guests. Not what I wanted to hear, I hope the staff is retrained and reports get better. I hope they get the DDE problem taken care of, someone messed up on that one. __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas~2009 Hilton Head Island~ 2009 Beach Club Villas My Disney Countdown Counting down to: Beach Club here we come 242 days 12 hours 22 minutes

11-02-2005	#5 (permalink)
Park Hopper Mouse Meister Join Date: Mar 2003 Location: Orlando Posts: 1,255	Re: Raglan Road and Disney Dining Experience card I just sent an e-mail to the PI Raglan Road Irish pub requesting their DDE policy. I also told them of the negative comments multiplying on the Internet regarding their treatment of WDW guests. We'll see what kind of response I get. __________________ 30 Minutes from the Mouse

11-02-2005	#6 (permalink)
quakercub Mouse Meister Join Date: Aug 2004 Location: st petersburg, florida Posts: 1,088	Re: Raglan Road and Disney Dining Experience card Well, if that keeps up, they won't be open long. Planet Hollywood gave us no trouble using the Disney room card/key. If Raglan Road doesn't respect its guests who are at Disney (odd, since they know they are on WDW property), they can count on being boycotted __________________ WDW MY HOME AWAY FROM HOME

		MouseBuzz.com > Walt Disney World > WDW Restaurants
Raglan Road and Disney Dining Experience card

11-02-2005	#8 (permalink)
lawwin Moderator Join Date: Apr 2004 Posts: 1,332	Re: Raglan Road and Disney Dining Experience card I have a DDE and we are going in Dec. I really want to find out if my card will work at Raglan Road. My mother never could get one of those $50 gift cards for there, so we'll need the DDE to eat there. __________________ Moderator of the Walt Disney Company and Pin Trading Forums Forever & Always at Disney in my heart.... Mother of Brer Rabbit - 15 Year-old Defender of SotS and lover of Captain Jack

11-02-2005	#9 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,257	Re: Raglan Road and Disney Dining Experience card Gee....if they take it, I could use both my DDE and my $50 GC! That would be cool! __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 18 days 14 hours 22 minutes

11-03-2005	#12 (permalink)
Park Hopper Mouse Meister Join Date: Mar 2003 Location: Orlando Posts: 1,255	Re: Raglan Road and Disney Dining Experience card After speaking with the DDE folks, here's the official word: Raglan Road does NOT accept the Disney Dining Experience discount card. I was told Raglan Road initially agreed to be a participant -- that's why they were listed on some WDW literature as accepting the card -- but apparently didn't fully understand what they were agreeing to and subsequently backed out of the deal. I told the CM I spoke with that there were reports of DDE card members being treated rudely at the restaurant, as well as problems with resort guests trying to use their room key/charge. The CM seemed horrified and said she would pass my comments on to her supervisor. At any rate, now we know. It sure doesn't seem like the best way for a new restaurant to win customers. __________________ 30 Minutes from the Mouse

11-03-2005	#13 (permalink)
Mickey Maniac Big Cheese Join Date: Dec 2003 Location: Concordville Pa Posts: 571	Re: Raglan Road and Disney Dining Experience card Boycott!!!!!! __________________ "I only hope that we don't lose sight of one thing - that it was all started by a mouse." - Walt Disney '87, '90 Off-Site '99 AS Movies '00, '01, '02, '03, '05 AS Sports '03, '04, '06, 11/07 OKW '05 SSR '06 SSR '07 OKW '08 AS Sports, '08 SSR My Disney Countdown Counting down to: My Walt Disney Vacation!! If you are reading this I am in Disney World!!

11-03-2005	#14 (permalink)
ddoll Singing In My Head Join Date: Oct 2004 Location: RI Posts: 5,257	Re: Raglan Road and Disney Dining Experience card Well, it doesn't bother me. I wouldn't have known it was ever listed as a participant if i hadn't read it here. I'm fine with it. __________________ Moderator of DVC, Disney Company • 3/96 Offsite • 9/98 Villa • 10/98 Dixie Landings • 8/00 Villa • 6/01 Disneyland, CA • 5/02 Villa • 6/03 Villa • 11/03 Wilderness Lodge • 8/04 PopCentury, Swan & Royal Pacific • 12/04 Swan • 8/05 Swan & Hard Rock Hotel • 11/05 Swan • 1/06 Swan • 9/06 Disneyland, CA• 12/06 Swan & HRH • 1/07 Swan • 10/07 Hard Rock Hotel • 12/07 Hard Rock & Swan • 1/08 Boardwalk• 10/08 Villa• 1/09 Swan • 8/09 Condo • 1/10 Swan & PBR My Disney Countdown Counting down to: Viva Las Vegas! 18 days 14 hours 22 minutes

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