ADR Frustration

KarenWDWCP · 06-19-2006

UGH! I am so frustrated and angry right now. I called about 3 weeks ago and made most of my ADRs for my August trip. I had to adjust some of the times I wanted because a lot of places were booked ( I had a really hard time getting anything at 50's Prime Time Cafe) but I was super surprised and excited because I had no problem getting the exact date and time I wanted at Le Cellier.

Soooo, I called back today to try and get a better time for the Prime Time Cafe and I did, but I had to cancel my previous ADR for there. The CM on the phone was scanning through my ADRs to get to the one I wanted to cancel and said, "wow, you have a bunch," and started listing them and he listed Liberty Tree Tavern, which I didn't make an ADR for at all. Well, it turns out that the first CM I talked to when I made my ADRs made my ADR for Liberty Tree INSTEAD of Le Cellier and now everything at Le Cellier is completely booked for the week. I am guessing maybe he pulled up Liberty Tree by mistake because they are near each other alphabetically??

I know that this is clearly a mistake on Disney's end since I didn't even ask about Liberty Tree Tavern, we have absolutely no plans to dine there, but it didn't seem like there was anything they could do about it now.

Ugh, I am so frustrated!

KittieKChick · 06-19-2006

I'm sorry that happened. You should get a free meal or something because the CM messed up.

dac921 · 06-19-2006

I am so sorry to hear that.
I guess I should double check all my ADRs

**DisneyTeacher** · 06-19-2006

I am so sorry your Le Cellier ADR was messed up, I would be pretty upset too. I'm sure you guessed correctly, the CM pulled up the wrong restaurant. Keep calling, something may open up. You can always try walking up when you get there, we cancelled our Le Cellier about an hour before our time because my DH was sick.

I had a similar thing happen a few weeks ago. We were looking for some place to eat at Epcot but all the sit down restaurant were booked. I called a second time and changed our numbers from 3 to 4 and had lots of times to pick from. Once we got to R&C I learned the CM booked us fo rthe following MONTH. We were a month early for our ADR!

jenbarnwell · 06-19-2006

I am sorry that that happened to you, but I would keep trying and see if something frees up. Something similair to that happened to us as well. They booked our reservations for the wrong day. Like they flip flopped them!

dznygrl · 06-19-2006

That is so frustrating! I would definitely keep calling back, and each time you call back, explain the situation again. Hopefully a time will open up...and/or maybe you will get a nice CM who will do something to rectify the situation.

Make sure they know you DO NOT want Liberty Tree, and you absolutely had your heart set on Le Cellier. Somebody (eventually) will hopefully help you out! Good luck!

**llama** · 06-19-2006

Gosh - that just seems so unfair. I wouldn't want to get anyone in trouble, but it was obviously the CM's fault. I would call and explain what happened. Ask if you could speak with someone in charge. Be really nice and pleasant, but make it known that you're very disappointed... What would have happened if you'd shown up at LeCellier that night? I bet they'll find you an ADR.

**DisneyTeacher** · 06-19-2006

Llama's right, it's the CMs fault. You might try showing up at Le Cellier ans see in they will take pity on you. R&C seated us even though we were a month early.

bribren · 06-19-2006

I think that the whole AR system is getting too big. So many people make multiple AR's that they are taking up legit spots. Im sure no-shows are up. I would be fore a $5 deposit, refundable 3 hours prior to lock in a reservation. Or some system that prevented misuse.

**Dana** · 06-19-2006

that just stinks. I hate to hear you so frustrated. Just keep trying to get in to LC...people do cancel. Keep trying.

Good luck!

TikiBird · 06-19-2006

Did you try for a lunch time ADR. I booked Le Cellier for early October about 1 mo ago and could only get lunch, but they had several of those available. Also, I was able to get a res last year there by calling the res center when I first got there to my resort and asking about any cancellations. It was late - 8:50PM, but it was dinner.

neen626 · 06-19-2006

We had a hard time getting an ADR for O'hana for dinner last august. We even tried having them do it from the resort we were staying in and they had nothing listed. However they suggested to us that we go to O'hana when they open and see if they could seat us, apparently they have a certain amount of tables for walk ins. We got to O'hana at 4:30 and sat at the bar until the hostess came on duty. They opened at 5 and were seated at 5:30...
so that might be an option also...Good Luck!!!

NokeyNose · 06-19-2006

I am so sorry that happened. I too, would keep trying. This just makes me realize that I need to confirm the ADR's that I have already made. Did you keep your confirmation #? Maybe they can look it up by that and get you back your spot!

Amelia's Man · 06-19-2006

I would keep calling and see if they can fix it for you! Don't give up! They messed up, not you! So by right, they really should fix it! I hope it works out for you!

Erin · 06-19-2006

Ugh!! What a complete bummer :c( I really hope something even BETTER works out.

06-19-2006	#1 (permalink)
KarenWDWCP Mouse Meister Join Date: Oct 2002 Location: Massachusetts Posts: 1,254	ADR Frustration UGH! I am so frustrated and angry right now. I called about 3 weeks ago and made most of my ADRs for my August trip. I had to adjust some of the times I wanted because a lot of places were booked ( I had a really hard time getting anything at 50's Prime Time Cafe) but I was super surprised and excited because I had no problem getting the exact date and time I wanted at Le Cellier. Soooo, I called back today to try and get a better time for the Prime Time Cafe and I did, but I had to cancel my previous ADR for there. The CM on the phone was scanning through my ADRs to get to the one I wanted to cancel and said, "wow, you have a bunch," and started listing them and he listed Liberty Tree Tavern, which I didn't make an ADR for at all. Well, it turns out that the first CM I talked to when I made my ADRs made my ADR for Liberty Tree INSTEAD of Le Cellier and now everything at Le Cellier is completely booked for the week. I am guessing maybe he pulled up Liberty Tree by mistake because they are near each other alphabetically?? I know that this is clearly a mistake on Disney's end since I didn't even ask about Liberty Tree Tavern, we have absolutely no plans to dine there, but it didn't seem like there was anything they could do about it now. Ugh, I am so frustrated! __________________ Karen WDW College Program Alum Spring 2000 1984 - Contemporary ~ 1991 - Caribbean Beach ~ 1999 - Port Orleans French Quarter ~ 2000 - Vista Way (College Program) ~ 2001 - AllStar Music ~ 2002, 2003, 2005, 2006 & 2007 - Port Orleans Riverside ~ 2008 Beach Club My Disney Countdown Counting down to: Another Free Dining Trip (this will be number 4!) I can't believe it! I'm back and probably still stuffed from all that free food!

06-19-2006	#2 (permalink)
KittieKChick Big Cheese Join Date: Mar 2006 Location: North Carolina Posts: 613	Re: ADR Frustration I'm sorry that happened. You should get a free meal or something because the CM messed up. __________________ Brandy - Mommy to a 'May 2007' Princess! I miss the mouse already! Going back in May 2009! **19901997200020052006-Belated Honeymoon My Disney Countdown Counting down to:** Our Big Family Trip - DD's First WDW Trip! 202 days 4 hours 47 minutes

06-19-2006	#3 (permalink)
dac921 MissSMIG's Mom Join Date: Jan 2006 Location: Somewhere between PA and WDW Posts: 3,742	Re: ADR Frustration I am so sorry to hear that. I guess I should double check all my ADRs __________________ Dee Avatar: Mr & Mrs. Grumpy! MBers that we have meet: * Princess Tesse * Rosebud * Val & Princess Alyssia * TinFan * KarlieBug * Bransworth * LISALOVESMICKEY * Angell1975 * Timkelmom * Rowdy * KingOMiami * **Coronado Springs w/my Parents- 9/19-9/27/08 Hilton WDW - April 2007 w/Miss SMIG!!! * Hilton WDW - October 2006 * POR - September 2006 * CB - November 1996 * USASMIG789 My Amanda (Nikki)**

06-19-2006	#4 (permalink)
DisneyTeacher Moderator/WL Tour Guide Join Date: Jan 2003 Location: WDW in my dreams Posts: 16,127	Re: ADR Frustration I am so sorry your Le Cellier ADR was messed up, I would be pretty upset too. I'm sure you guessed correctly, the CM pulled up the wrong restaurant. Keep calling, something may open up. You can always try walking up when you get there, we cancelled our Le Cellier about an hour before our time because my DH was sick. I had a similar thing happen a few weeks ago. We were looking for some place to eat at Epcot but all the sit down restaurant were booked. I called a second time and changed our numbers from 3 to 4 and had lots of times to pick from. Once we got to R&C I learned the CM booked us fo rthe following MONTH. We were a month early for our ADR! __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas My Disney Countdown Counting down to: We don't know yet either BCV or HHI 230 days 21 hours 47 minutes

06-19-2006	#5 (permalink)
jenbarnwell Mouse Meister Join Date: Feb 2005 Location: New Jersey Posts: 2,487	Re: ADR Frustration I am sorry that that happened to you, but I would keep trying and see if something frees up. Something similair to that happened to us as well. They booked our reservations for the wrong day. Like they flip flopped them! __________________ Jen # 2 http://www.myspace.com/jenvance1 2008 ~ Feb ~ Caribbean Beach and off-site ALL by ourselves!! 2007 ~ Sept ~ Coronado Springs Resort with family and Mom 2007 ~ Jan. ~ Pop Century with the family 2006 ~ Caribbean Beach Resort with DMIL 2005 ~ WDW ~ off-site with my sisters I MouseBuzz, these are the people I have met so far: JEN!! MY BFF!, Erin ( I Erin), Cavey and Lil, Gingita, Empress Jenny, Bali, Catfish, Mickaholic, and Soundgod. My Disney Countdown Counting down to: Baby's first Trip!!! 80 days 2 hours 47 minutes

		MouseBuzz.com > Walt Disney World > WDW Restaurants
ADR Frustration

06-19-2006	#6 (permalink)
dznygrl aka dizzygirl Join Date: Jul 2003 Location: The Beaver State Posts: 8,484	Re: ADR Frustration That is so frustrating! I would definitely keep calling back, and each time you call back, explain the situation again. Hopefully a time will open up...and/or maybe you will get a nice CM who will do something to rectify the situation. Make sure they know you DO NOT want Liberty Tree, and you absolutely had your heart set on Le Cellier. Somebody (eventually) will hopefully help you out! Good luck! __________________ Proud former 2-time Disneyland CM Pass the Tab and Deltaco Dizzygirl & Bella = MB BFF 2000 ~ off-site 2002 ~ Polynesian 2003 ~ All-Star Movies 2008 ~ All-Star Music

06-19-2006	#7 (permalink)
llama Cie la vie Join Date: Aug 2003 Location: Slurpee Capital of the World Posts: 6,562	Re: ADR Frustration Gosh - that just seems so unfair. I wouldn't want to get anyone in trouble, but it was obviously the CM's fault. I would call and explain what happened. Ask if you could speak with someone in charge. Be really nice and pleasant, but make it known that you're very disappointed... What would have happened if you'd shown up at LeCellier that night? I bet they'll find you an ADR. __________________ Moderator - Sa-fari, Sa-goodie ´¨) ¸.•´ ¸.•´¨)¸.•¨) (¸.•´xxxxxx(¸.•`xxxI'm Not Bossy - I Just Have Good Ideas ´¨) A PROUD MEMBER OF THE BAD KITTY CLUB "Meowany Are Called, Mew Are Chosen" Dopey is my Bad Influence - Discuss It's Murdoch with an "H" My Disney Countdown Counting down to:* Two weeks of Florida sun! 109 days 7 hours 47 minutes

06-19-2006	#8 (permalink)
DisneyTeacher Moderator/WL Tour Guide Join Date: Jan 2003 Location: WDW in my dreams Posts: 16,127	Re: ADR Frustration Llama's right, it's the CMs fault. You might try showing up at Le Cellier ans see in they will take pity on you. R&C seated us even though we were a month early. __________________ ~Stephanie~ 1993 Caribbean Beach Resort ~ 1996 Caribbean Beach resort ~1997 Caribbean Beach Resort ~2003 Wilderness Lodge ~2004 Beach Club Resort/Shades of Green/Pop Century~ 2005 Wilderness Lodge Resort/Beach Club Villas ~ 2006 Saratoga Springs Resort~2007 Port Orleans French Quarter/Beach Club Villas/Boardwalk Villas ~ 2007 Port Orleans Riverside~ 2008 Wilderness Lodge/Beach Club Villas~2008 Beach Club Villas My Disney Countdown Counting down to: We don't know yet either BCV or HHI 230 days 21 hours 47 minutes

06-19-2006	#9 (permalink)
bribren Senior Mouseketeer Join Date: Feb 2005 Location: Buffalo, NY Posts: 400	Re: ADR Frustration I think that the whole AR system is getting too big. So many people make multiple AR's that they are taking up legit spots. Im sure no-shows are up. I would be fore a $5 deposit, refundable 3 hours prior to lock in a reservation. Or some system that prevented misuse.

06-19-2006	#10 (permalink)
Dana Super Mod/Packen' Kracken Join Date: Jun 2002 Location: Joisey Posts: 22,484	Re: ADR Frustration that just stinks. I hate to hear you so frustrated. Just keep trying to get in to LC...people do cancel. Keep trying. Good luck! __________________ 82 off-site ~ 91 off-site ~ 97 ASMusic ~ 00 ASMovies 02 Wilderness Lodge ~ 04 Animal Kingdom Lodge 05 Animal Kingdom Lodge & Polynesian 05 Port Orleans French Quarter~06 Old Key West 07 Port Orleans French Quarter ~ 08 Old Key West~ 09 Port Orleans French Quarter My Disney Countdown Counting down to: Another trip coming soon 311 days 21 hours 47 minutes

06-19-2006	#11 (permalink)
TikiBird Senior Mouseketeer Join Date: Jul 2005 Posts: 168	Re: ADR Frustration Did you try for a lunch time ADR. I booked Le Cellier for early October about 1 mo ago and could only get lunch, but they had several of those available. Also, I was able to get a res last year there by calling the res center when I first got there to my resort and asking about any cancellations. It was late - 8:50PM, but it was dinner.

06-19-2006	#12 (permalink)
neen626 Big Cheese Join Date: Apr 2003 Location: Seminole, FL Posts: 800	Re: ADR Frustration We had a hard time getting an ADR for O'hana for dinner last august. We even tried having them do it from the resort we were staying in and they had nothing listed. However they suggested to us that we go to O'hana when they open and see if they could seat us, apparently they have a certain amount of tables for walk ins. We got to O'hana at 4:30 and sat at the bar until the hostess came on duty. They opened at 5 and were seated at 5:30... so that might be an option also...Good Luck!!! __________________ Prepare to be awed. Inspired. Thrilled and enchanted. You're about to enter a world where anything can happen, and often does! A world where imagination and adventure come alive all around you! x´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxxxx Nina *´¨) Port Orleans Riverside Grand Floridian~ 2006 Polynesian ~ 2006 Grand Floridian Pop Century Coronado Springs ~ 2005 Port Orleans Riverside ~ 2004 Coronado Springs ~ 2003

06-19-2006	#13 (permalink)
NokeyNose Mouse Meister Join Date: Mar 2006 Location: Connecticut Posts: 1,000	Re: ADR Frustration I am so sorry that happened. I too, would keep trying. This just makes me realize that I need to confirm the ADR's that I have already made. Did you keep your confirmation #? Maybe they can look it up by that and get you back your spot! __________________ Shannon 1988 ~ Off Property 1998 ~ Off Property 2000 ~ Dixie Landings ~ Our Honeymoon 2006 ~ Old Key West ~ First DVC Trip 2007 ~ Boardwalk Villas 2008 ~ Saratoga Springs Resort ~ Holiday Trip My Disney Countdown Counting down to: Holiday Trip 2008 47 days 6 hours 57 minutes

06-19-2006	#14 (permalink)
Amelia's Man Hide the rum!! Join Date: Mar 2005 Location: R.L.S. Legacy, Space Posts: 2,394	Re: ADR Frustration I would keep calling and see if they can fix it for you! Don't give up! They messed up, not you! So by right, they really should fix it! I hope it works out for you! __________________ "Unorthodox..........but ludicrously effective" !! 2003 Contemporary Resort 2005 Polynesian Resort 2005 Disney Wonder 2006 Disney Magic 2007 Polynesian Resort 2007 Disney Wonder My Disney Countdown Counting down to: Goin' to the Caribbean on the Disney Magic!! Cruising with Mickey on the Magic!!

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06-19-2006	#15 (permalink)
Erin Holiday Investigator Join Date: Sep 2002 Location: North Central Florida! Posts: 9,527	Re: ADR Frustration Ugh!! What a complete bummer :c( I really hope something even BETTER works out. __________________ I can't wait to see Wishy in October!!!! Lovin' and thinkin' of Roxie and Jake!