Royal Table Sword gift

Elmo · 03-24-2008

Not sure where to post this...

We did Cinderella's Royal Table lunch on the Friday before Easter. My 4yo pirate was less than impressed with eating lunch with the princesses, until he received his royal sword. The newly ordained Knight spent the rest of the trip protecting his 7yo princess sister. It was the highlight of his trip.

We come home in time for Easter and at Easter dinner his cousin breaks the sword.

My Knight did not see this happen and we are trying to keep him distracted until, well, we come up with a solution.

We tried calling Disney today with little luck. We tried the Mail Order service that lets you buy merchandise from the park stores. No luck as it is a specialty item. We tried to get through to the restaurant directly but either got cut off or misdirected. We tried customer service who directed us to the dining line who directed us to the merchandise line.

As you all might guess, it has nothing to do with the cost. Any thoughts where to turn??????

dixie · 03-24-2008

Oh I was so sorry to read your post - those kind of losses can be hard when you're just turned four- what about writing in to Disney customer relations and just writing in your letter exactly like you wrote it here. I think sometimes letters have more impact than telephone calls- its worth a try.

zefyr · 03-24-2008

Quote:

Originally Posted by dixie

Oh I was so sorry to read your post - those kind of losses can be hard when you're just turned four- what about writing in to Disney customer relations and just writing in your letter exactly like you wrote it here. I think sometimes letters have more impact than telephone calls- its worth a try.

But letters take longer for a response. I think they're trying to replace the sword so that the little one doesn't know that something happened.

If you're able to break it to him that something happened, definitely write guest services otherwise keep calling either the restaurant or guest relations.

Elmo · 03-24-2008

We fired off some emails and we could write real letters too. Everyone at Disney has been very responsive - I am sure the problem is that we just haven't found the right person.
We were given a phone number for the Castle restaurant, but that number won't let you leave a message.

mickeysgirlz · 03-24-2008

Oh, the poor little guy . . . too sad!

I'm going to WDW this weekend . . . I'll inquire for you at the check in at CRT and see what I can find out? Maybe I can get you an address to mail off for one or something! I'll pm you on Monday 3/31 when I return!

catfish1999 · 03-24-2008

I would address a letter to the GM of the restaurant. Don't send it to the generic mailbox where all the mail goes, send it to the RESTAURANT.

Enclose the photo of your DS with the sword. Who knows?

Anyway, the physical address of the restaurant is:

Cinderella's Royal Table
1365 N Monorail Way
Bay Lake, FL 32830

Good luck!

BGHG2802 · 03-27-2008

Oh how sad, maybe mickeysgirlz can get you the right info this weekend. I will cross my fingers and send a little pixie dust your way.

Princess Tessa · 03-27-2008

I would try to get the restaurant on the phone again. Once you finally are able to get the right number (it can be hard, as you know) but then you can talk to their managers and I would imagine it being no problem for you to get a replacement so long as they have them. That sort of thing happened at Le Cellier when I was working there and it was no problem to mail something to a guest

p.s. I love your avatar, really sweet picture

nitaworm · 03-27-2008

ebay! My favorite place to find anything...

rlcarmichael · 03-28-2008

Could also PM to RowdyRaider...might be able to provide some assistance.

Elmo · 03-30-2008

Quote:

Originally Posted by Princess Tessa

I would try to get the restaurant on the phone again. Once you finally are able to get the right number (it can be hard, as you know) but then you can talk to their managers and I would imagine it being no problem for you to get a replacement so long as they have them. That sort of thing happened at Le Cellier when I was working there and it was no problem to mail something to a guest

p.s. I love your avatar, really sweet picture

Thanks for all the help. I was out of town for a couple days and didn't get to reply.

With the help of the folks on the main Disney number, I got transferred through the the kitchen of the CRT.

They put me on with a manager who took all my information and said he'd check and see what he could do.

I didn't hear back after a couple days.

I called back and spoke to another manager who never hesitated once when she said they'd mail one right out.

More Disney magic, just as I would hope!!!!

Thanks again everyone!!!!!

softychik · 03-30-2008

glad you got it worked out

sue299 · 03-30-2008

That is so great. Let us know (with a picture of course) when you get the new sword!

tinkerbelle24 · 03-30-2008

Now thats WDW magic!

dixie · 03-30-2008

Oh I am so thrilled for you- your perseverance paid off, and now your DS will be so happy to have his special sword too-pictures would be great!

03-24-2008	#1 (permalink)
Elmo Senior Mouseketeer Join Date: Dec 2005 Location: Doylestown, PA Posts: 433	Royal Table Sword gift Not sure where to post this... We did Cinderella's Royal Table lunch on the Friday before Easter. My 4yo pirate was less than impressed with eating lunch with the princesses, until he received his royal sword. The newly ordained Knight spent the rest of the trip protecting his 7yo princess sister. It was the highlight of his trip. We come home in time for Easter and at Easter dinner his cousin breaks the sword. My Knight did not see this happen and we are trying to keep him distracted until, well, we come up with a solution. We tried calling Disney today with little luck. We tried the Mail Order service that lets you buy merchandise from the park stores. No luck as it is a specialty item. We tried to get through to the restaurant directly but either got cut off or misdirected. We tried customer service who directed us to the dining line who directed us to the merchandise line. As you all might guess, it has nothing to do with the cost. Any thoughts where to turn?????? Attached Images __________________ 2008 Mar. BCV (Spring Break) 2007 Nov. BCV (Thanksgiving in WDW) 2007 Jan. BCV (left the kids at home!) 2006 Dec. BCV 2006 April BCV 2005 Oct. BCV 2005 March BCV (left the kids at home!) 2004 Dec. BCV 2003 March Port Orleans 1996 Sept. Off-site My Disney Countdown Counting down to: Thanksgivng at WDW 553 days, 21 hours, 40 minutes Last edited by Elmo : 03-24-2008 at 05:42 PM.

03-24-2008	#2 (permalink)
dixie Mouse Meister Join Date: May 2002 Location: England Posts: 1,268	Re: Royal Table Sword gift Oh I was so sorry to read your post - those kind of losses can be hard when you're just turned four- what about writing in to Disney customer relations and just writing in your letter exactly like you wrote it here. I think sometimes letters have more impact than telephone calls- its worth a try. __________________ 20 trips so far to the world!!! Trip 21 is booked yay 24 days at POR with partial Free dining!! My Disney Countdown Counting down to: going 'home' to Disney 102 days, 16 hours, 40 minutes

03-24-2008	#4 (permalink)
Elmo Senior Mouseketeer Join Date: Dec 2005 Location: Doylestown, PA Posts: 433	Re: Royal Table Sword gift We fired off some emails and we could write real letters too. Everyone at Disney has been very responsive - I am sure the problem is that we just haven't found the right person. We were given a phone number for the Castle restaurant, but that number won't let you leave a message. __________________ 2008 Mar. BCV (Spring Break) 2007 Nov. BCV (Thanksgiving in WDW) 2007 Jan. BCV (left the kids at home!) 2006 Dec. BCV 2006 April BCV 2005 Oct. BCV 2005 March BCV (left the kids at home!) 2004 Dec. BCV 2003 March Port Orleans 1996 Sept. Off-site My Disney Countdown Counting down to: Thanksgivng at WDW 553 days, 21 hours, 40 minutes

03-24-2008	#5 (permalink)
mickeysgirlz Crazy 4 Disney! Join Date: Jun 2007 Location: 2.5 hours from Walt Disney World! Posts: 1,861	Re: Royal Table Sword gift Oh, the poor little guy . . . too sad! I'm going to WDW this weekend . . . I'll inquire for you at the check in at CRT and see what I can find out? Maybe I can get you an address to mail off for one or something! I'll pm you on Monday 3/31 when I return! __________________ -JEN 23 trips to the Happiest Place on Earth! "All our dreams can come true, if we have the courage to pursue them." —Walt Disney My Disney Countdown Counting down to: Boo Hoo! Seasonal passes are blacked out! : ( But going back in . . . 91 days, 23 hours, 10 minutes

03-24-2008	#6 (permalink)
catfish1999 MB's CrazyCatLady Join Date: Jul 2003 Location: Home is where your cats are! Posts: 2,118	Re: Royal Table Sword gift I would address a letter to the GM of the restaurant. Don't send it to the generic mailbox where all the mail goes, send it to the RESTAURANT. Enclose the photo of your DS with the sword. Who knows? Anyway, the physical address of the restaurant is: Cinderella's Royal Table 1365 N Monorail Way Bay Lake, FL 32830 Good luck! __________________ Barbara "Keeper of the Catnip"

		MouseBuzz.com > Walt Disney World > WDW Restaurants
Royal Table Sword gift

03-27-2008	#7 (permalink)
BGHG2802 Senior Mouseketeer Join Date: Feb 2008 Location: Texas Posts: 177	Re: Royal Table Sword gift Oh how sad, maybe mickeysgirlz can get you the right info this weekend. I will cross my fingers and send a little pixie dust your way. __________________ Grace I am the confused-one Cinderbella speaks of! ******** "She's got legs . . ." - Sebastian ASMovies 09-2008 Off Site 09-2006 Honeymoon @ CBR 03-2000 My Disney Countdown Counting down to: Nine days of the happiest place on earth 113 days, 19 hours, 55 minutes

03-27-2008	#8 (permalink)
Princess Tessa Starting over Join Date: Apr 2005 Location: Vancouver, BC Canada Posts: 1,983	Re: Royal Table Sword gift I would try to get the restaurant on the phone again. Once you finally are able to get the right number (it can be hard, as you know) but then you can talk to their managers and I would imagine it being no problem for you to get a replacement so long as they have them. That sort of thing happened at Le Cellier when I was working there and it was no problem to mail something to a guest p.s. I love your avatar, really sweet picture __________________ Disneyland Trips 1989, 1994, 1999, 2003, 2004, 2004 (yes, twice, I'm obsessed okay?!) 2005, 2007 (I'm missing three trips but I don't remember what years) WDW Canadian Cast Member 2006 - 2007 My Disney Countdown Counting down to: Moving to the Sunshine State! 47 days, 10 hours, 40 minutes

03-27-2008	#9 (permalink)
nitaworm Senior Mouseketeer Join Date: Sep 2007 Posts: 277	Re: Royal Table Sword gift ebay! My favorite place to find anything...

03-28-2008	#10 (permalink)
rlcarmichael Mouse Meister Join Date: Aug 2005 Location: Chesapeake VA Posts: 1,265	Re: Royal Table Sword gift Could also PM to RowdyRaider...might be able to provide some assistance. __________________ Richard Carmichael, Chesapeake VA DVC Member SSR; OKW '08; YC' 07; GF '07; DCL Wonder '07; SSR '06; Poly '06, '05 x 2, '03; Orange Lake '05; Courtyard LB 99; Disney Inn (SoG) '06 x2 '90, '88, '86 Make-A-Wish Volunteer www.wish.org My Wish - no Wish Kids to send to see THE* Mouse.* 2nd Fav Org - Give Kids The World Village www.gktw.org Capt Jack Sparrow: "Why is the rum gone?" Capt Carmichael: "Why are the DVC points gone?" My Disney Countdown Counting down to: North to Alaska. What? A cruise ship without THE Mouse? Cruising in style!!!

03-30-2008	#12 (permalink)
softychik Big Cheese Join Date: Aug 2006 Location: Beaufort, SC Posts: 887	Re: Royal Table Sword gift glad you got it worked out __________________ Avatar: Happy holidays I I I I I My Disney Countdown Counting down to: Going to Disney with Girl Scout Troop 869 24 days, 18 hours, 40 minutes

03-30-2008	#13 (permalink)
sue299 Big Cheese Join Date: Mar 2007 Location: Rural Valley, PA Posts: 745	Re: Royal Table Sword gift That is so great. Let us know (with a picture of course) when you get the new sword! __________________ POP Sept 2008 - Can't Wait! POP Nov 2007- It was WONDERFUL Nov 1996 AS Sports My Disney Countdown Counting down to: My trip to Walt Disney world 126 days, 18 hours, 0 minutes

03-30-2008	#14 (permalink)
tinkerbelle24 Im a little Disney crazy! Join Date: Oct 2004 Location: West Deptford N.J. Posts: 2,991	Re: Royal Table Sword gift Now thats WDW magic! __________________ 1992~ CBR 2005~ ASMovies 2006~ ASMovies 2007~ ASMusic 2008~ Birthday Trip Off Site Best Western Lakeside 2008~ POR Riverside x´¨) x¸.•´ ¸.•´¨)xxxx¸.•¨) (¸.•´xxxxxx(¸.•`xxxKate´¨) My Disney Countdown Counting down to:* 1st time at POR and looking for the dream team 5 days, 17 hours, 40 minutes

03-30-2008	#15 (permalink)
dixie Mouse Meister Join Date: May 2002 Location: England Posts: 1,268	Re: Royal Table Sword gift Oh I am so thrilled for you- your perseverance paid off, and now your DS will be so happy to have his special sword too-pictures would be great! __________________ 20 trips so far to the world!!! Trip 21 is booked yay 24 days at POR with partial Free dining!! My Disney Countdown Counting down to: going 'home' to Disney 102 days, 16 hours, 40 minutes

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