03-24-2008
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#1 (permalink) |
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Big Cheese
Join Date: Dec 2005
Location: Doylestown, PA
Posts: 511
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Royal Table Sword gift
Not sure where to post this...
We did Cinderella's Royal Table lunch on the Friday before Easter. My 4yo pirate was less than impressed with eating lunch with the princesses, until he received his royal sword. The newly ordained Knight spent the rest of the trip protecting his 7yo princess sister. It was the highlight of his trip. We come home in time for Easter and at Easter dinner his cousin breaks the sword.   My Knight did not see this happen and we are trying to keep him distracted until, well, we come up with a solution. We tried calling Disney today with little luck. We tried the Mail Order service that lets you buy merchandise from the park stores. No luck as it is a specialty item. We tried to get through to the restaurant directly but either got cut off or misdirected. We tried customer service who directed us to the dining line who directed us to the merchandise line.  As you all might guess, it has nothing to do with the cost. Any thoughts where to turn??????
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Off-site - 9/96 POFQ - 3/03 BCV - 12/04, 3/05, 10/05, 4/06, 12/06, 1/07, 11/07, 3/08, 1/09 (without the kids!) Last edited by Elmo; 03-24-2008 at 05:42 PM. |
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03-24-2008
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#2 (permalink) |
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MB'S BRITISH AMBASSADOR
Join Date: May 2002
Location: England
Posts: 1,688
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Re: Royal Table Sword gift
Oh I was so sorry to read your post - those kind of losses can be hard when you're just turned four- what about writing in to Disney customer relations and just writing in your letter exactly like you wrote it here. I think sometimes letters have more impact than telephone calls- its worth a try.
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Counting down to next year! trip 22 here we come!!!!!!!!!heart:   |
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03-24-2008
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#3 (permalink) | |
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Big Cheese
Join Date: Jun 2006
Location: CT
Posts: 824
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Re: Royal Table Sword gift
Quote:
If you're able to break it to him that something happened, definitely write guest services otherwise keep calling either the restaurant or guest relations.
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Pre 1993: Offsite (lost count of how many times)~ 1993: GF ~2004: Poly~ New Years 2004-2005: Disney Dolphin~ 2006 GF~ 2007: Pop~ 2008: BEACH CLUB CONCIERGE (A dream!) and SSR~ 2009: SSR and AKV...'yay me!' |
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03-24-2008
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#4 (permalink) |
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Big Cheese
Join Date: Dec 2005
Location: Doylestown, PA
Posts: 511
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Re: Royal Table Sword gift
We fired off some emails and we could write real letters too. Everyone at Disney has been very responsive - I am sure the problem is that we just haven't found the right person.
We were given a phone number for the Castle restaurant, but that number won't let you leave a message.
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Off-site - 9/96 POFQ - 3/03 BCV - 12/04, 3/05, 10/05, 4/06, 12/06, 1/07, 11/07, 3/08, 1/09 (without the kids!) |
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03-24-2008
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#5 (permalink) |
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Crazy 4 Disney!
Join Date: Jun 2007
Location: 2.5 hours South of WDW!
Posts: 3,560
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Re: Royal Table Sword gift
Oh, the poor little guy . . . too sad!
 I'm going to WDW this weekend . . . I'll inquire for you at the check in at CRT and see what I can find out? Maybe I can get you an address to mail off for one or something! I'll pm you on Monday 3/31 when I return!
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 -JEN 23 trips to the Happiest Place on Earth!  10/31-11/3 MNSSHP Trip 2008 CHRISTMAS TRIP-CSR 12/21-12/25 "All our dreams can come true, if we have the courage to pursue them." —Walt Disney   |
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03-24-2008
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#6 (permalink) |
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MB's CrazyCatLady
Join Date: Jul 2003
Location: Home is where your cats are!
Posts: 2,183
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Re: Royal Table Sword gift
I would address a letter to the GM of the restaurant. Don't send it to the generic mailbox where all the mail goes, send it to the RESTAURANT.
Enclose the photo of your DS with the sword. Who knows? Anyway, the physical address of the restaurant is: Cinderella's Royal Table 1365 N Monorail Way Bay Lake, FL 32830 Good luck!
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Barbara "Keeper of the Catnip" |
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03-27-2008
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#7 (permalink) |
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Senior Mouseketeer
Join Date: Feb 2008
Location: Texas
Posts: 201
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Re: Royal Table Sword gift
Oh how sad, maybe mickeysgirlz can get you the right info this weekend. I will cross my fingers and send a little pixie dust your way.
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Grace I am the confused-one Cinderbella speaks of! ********  "She's got legs . . ." - Sebastian ASMovies 09-2008
 Off Site 09-2006 Honeymoon @ CBR 03-2000 |
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03-27-2008
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#8 (permalink) |
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Starting over
Join Date: Apr 2005
Location: Vancouver, BC Canada
Posts: 1,990
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Re: Royal Table Sword gift
I would try to get the restaurant on the phone again. Once you finally are able to get the right number (it can be hard, as you know) but then you can talk to their managers and I would imagine it being no problem for you to get a replacement so long as they have them. That sort of thing happened at Le Cellier when I was working there and it was no problem to mail something to a guest
 p.s. I love your avatar, really sweet picture
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Disneyland Trips 1989, 1994, 1999, 2003, 2004, 2004 (yes, twice, I'm obsessed okay?!) 2005, 2007 (I'm missing three trips but I don't remember what years) WDW Canadian Cast Member 2006 - 2007 |
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03-28-2008
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#10 (permalink) |
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Mouse Meister
Join Date: Aug 2005
Location: Chesapeake VA
Posts: 1,489
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Re: Royal Table Sword gift
Could also PM to RowdyRaider...might be able to provide some assistance.
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Richard Carmichael, Chesapeake VA  DVC Member BLT & SSR; 2008-SSR, WLV, OKW YC; 2007-YC, GF DCL Wonder; 2006-SSR, SoG, Poly; 2005- Poly (x2), Orange Lake; 1999-Courtyard LB; Disney Inn (RIP) (now SoG) '90, '88, '86Make-A-Wish Volunteer www.wish.org My Wish - no Wish Kids to send to see THE Mouse. 2nd Fav Org - Give Kids The World Village www.gktw.org |
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03-30-2008
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#11 (permalink) | |
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Big Cheese
Join Date: Dec 2005
Location: Doylestown, PA
Posts: 511
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Re: Royal Table Sword gift
Quote:
With the help of the folks on the main Disney number, I got transferred through the the kitchen of the CRT. They put me on with a manager who took all my information and said he'd check and see what he could do. I didn't hear back after a couple days.  I called back and spoke to another manager who never hesitated once when she said they'd mail one right out.  More Disney magic, just as I would hope!!!!Thanks again everyone!!!!!
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Off-site - 9/96 POFQ - 3/03 BCV - 12/04, 3/05, 10/05, 4/06, 12/06, 1/07, 11/07, 3/08, 1/09 (without the kids!) |
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03-30-2008
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#13 (permalink) |
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Mouse Meister
Join Date: Mar 2007
Location: Rural Valley, PA
Posts: 1,038
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Re: Royal Table Sword gift
That is so great. Let us know (with a picture of course) when you get the new sword!
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POP Sept 19-27, 2008 - Free Dining, Great trip POP Nov 2007- It was WONDERFUL Nov 1996 AS Sports |
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03-30-2008
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#14 (permalink) |
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IM A NEW AKV OWNER!!!!!!!
Join Date: Oct 2004
Location: West Deptford NJ~ AKV
Posts: 3,769
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Re: Royal Table Sword gift
Now thats WDW magic!
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 1992~CBR2001~CBR 2004~ASMovies 2006~ASMovies 2007 ~Sports 2008~BW Lakeside 2008~POR DVC TRIPS2008 Dec~ Saratoga Springs  Proud Owner of AKV |
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03-30-2008
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#15 (permalink) |
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MB'S BRITISH AMBASSADOR
Join Date: May 2002
Location: England
Posts: 1,688
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Re: Royal Table Sword gift
Oh I am so thrilled for you- your perseverance paid off, and now your DS will be so happy to have his special sword too-pictures would be great!
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Counting down to next year! trip 22 here we come!!!!!!!!!heart: |
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